Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

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4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The attention to detail we received was first class, the professionalism very good.”

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(Jennings Kia Stockton) - Posted 8 years ago

“Great service”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Bought my first fiesta from jennings love it was served by a great salesman martin who wasnt pushy and explained everything in detail nothing wasnt to much trouble to him And had the centre console changed for the built in armrest by the parts dept and all went straight forward Thanks again”

Jennings Motor Group 5 star review on 22nd November 2016

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(Jennings Ford Stockton) - Posted 8 years ago

“Don't believe them that the car passed it's MOT. Ask for the certificate and don't pay for/collect the car until you get it. I had advisories on my new used car and they didn't tell me.”

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(Jennings Mazda Middlesbrough) - Posted 8 years ago

“The car was sold uncleaned the leather seats had been polished but there was crumbs in the seams, there was some kind of squashed berries or blood on the roof, the boot wasn't working, so they did sort that out with another garage closer to home ,a week later I went to put something in one of the pockets on the back of the seat, there was crushed up crackers in it!! Not what you expect when you spend just under £22000! My car I traded in was less marked and much cleaner!”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Excellent service. This is the third or fourth time I have used the services of Jennings Motors and each time I have been v. satisfied.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Purchased the car and there was no service book,realised and told salesman and have still not recived it. Car had a scratch on front bumper and was promised a touch up pen but told by salesman that he can't get one. Front near side alloy was scratched and still no plan for repair. So overall I love the car but disappointed with all the other aspects of been promised things but never happened.”

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(Jennings Kia Stockton) - Posted 8 years ago

“After a series of bad experiences with other car sales outlets including car not as described (wrong wheels) high pressure to take unwanted finance at higher rates than quoted, it was a refreshing change to meet a sales team who treated us properly. From the salesman, Steven Ternent who was really great,to the service team who fixed a minor problem within minutes. I would recommend this sales team highly.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“The help & advice from our sales executive, Peter Nesbitt, was exemplary. He was given a wish list & a budget & managed to deliver a fantastic car!”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“I found the sales person very knowledgeable and helpful the only thing I cannot find is the booklet explaining what is covered by the extended warranty I took out at the time of purchase.”

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(Jennings Ford Middlesbrough) - Posted 8 years ago

“Helpful and pleasant sales staff with good product knowledge.”

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(Jennings Mazda Middlesbrough) - Posted 8 years ago

“I am very happy with how things went. I had quite a journey to go for the car Because I wanted to test drive it and all went really smoothly. The staff We're really nice and very polite. The car Is great and so far so good, I am happy with it.”

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(Jennings Ford Gateshead) - Posted 8 years ago

“I am very satisfied with the way the sale was handled. Your salesman was polite friendly and professional and explained everything in details that I could understand.”

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(Jennings Ford Stockton) - Posted 8 years ago

“ok I Like my new car,it was 3 months old when bought the ex demonstrator it looked good, however after putting my mint fiesta zetec in well looked after(noticed it sold quick). Not happy about scratches on the inside passenger door on new car and scratches on bodywork, £12,500 I expect a mint car in return,been a ford buyer for years,going to be last one i buy from ford.”

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(Jennings Ford Middlesbrough) - Posted 8 years ago

“Dealt with a salesman named Eddie, can not praise him enough, straight talking, honest (rare for a car salesman) and a wonderful sense of humour. Purchase was as smooth as silk and the delivery driver first class. Hope to buy from you again. Brian Kilford”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Martin the sales man who sold me my car was very helpful and understanding. Everything he said he would do he did from when I walked in the sales room to when I picked the car up also after I bought the car he was still helpful.”

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(Jennings SEAT Middlesbrough) - Posted 8 years ago

“Sales side was excellent. Daniel Smith was most helpful in every aspect, couldn't do enough, even after he had made the sale. Our experience of the service side was very poor. Their response to a problem with the battery was that they could "fit us in on Friday next week". I protested that the battery had proved itself as faulty and that a new one was required. In the meantime the RAC had been called out twice to get the car going. They finally agreed to replace the battery "with one off a 2016 vehicle" which was a lesser Amp per hour than the one they took off. 60 amp taken off, 45 amp replacement. The car is a Venga 3 with all the extra electronics fitted - heated seats, stop/start etc. etc, I would have thought if a car was fitted with a 60 amp when new, it should be replaced with the same. The car runs very well but I have misgivings about future dealings with the service dept. Will sound out other Kia agents at service time”

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(Jennings Kia Washington) - Posted 8 years ago

“my time spent at jennings was made very easy by a young man called ian ,he was very helpful and eased me through the sale with a smile and a lot of patience”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“First time i have used Jennings Ford , It was made so hassle free from the time i made the phone call until the time i drove of with my new car , could not ask for better service , i WILL be using Jennings Ford next time i will be changing my car .”

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(Jennings Ford Gateshead) - Posted 8 years ago

“Fantastic Service from Alex at Jennings Mazda Stockton, very helpful and professional, I'm very pleased with the car”

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(Jennings Mazda Middlesbrough) - Posted 8 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews