Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

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4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

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“Great doing business with you, your sales staff were very efficient and went beyond their remit to help.”

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(Jennings Harley Davidson Gateshead) - Posted 6 years ago

“Excellent customer service, very friendly and a lot of knowledge about the bikes they are selling, clothing and parts department also excellent, always calling in for a chat and coffee.”

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(Jennings Harley Davidson Gateshead) - Posted 6 years ago

“This is the third car we've bought from Jennings and prior to this I would have given them a five star rating. This time there were a few points that the car had to go back for, none were serious but they were annoying. First thing was I let myself be talked into paying around £270 for Supagard. The paint on the car when I got it home felt really rough so I queried it and was told it was probably sap as it had been parked under trees. That was the main problem. A bit of foam was sticking up inside one of the sensors, valve caps were missing and the housing around the steering column was loose. It went in to have these rectified but when I got it back only part of the car had been cleaned and there was also a small scratch on the rear door which wasn't there when we first got the car, the other minor things were just the same. So I complained again and it went to the body shop where it was "clayed" and polished which meant another day without the car. When I got it back it had been cleaned properly and the other things were sorted but can Supagard stand up to the cleaning process is the Supagard still on the car or have we blown £270? As I have already said this is our third car from Jennings South Shields and we have had no bother before. Each time the salesmen have been really good, no silly patter, never in a rush to make a sale and we have had very good deals compared to offers from other garages. I'd still recommend the garage but advise people to exercise a little caution.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“as usual staff at Jennings south shields absolutely first class and salesman Paul Robinson who we have dealt with 5 times now is an absolute gentleman”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Good service throughout my dealings with them. Couple of minor issues since I picked it up but so far they have been resolved to my satisfaction. Easy company to deal with”

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(Jennings Mazda Middlesbrough) - Posted 6 years ago

“i am very satisfied with the car except for the n/s/f wheel which had been removed at some point & three of the wheel nuts had been replaced with knackered old ones which were badly corroded & swollen so the wheel brace would not fit properly.other than that the car is fine.(i bought 3 new wheel nuts} david coupland.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Great customer service.”

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(Jennings Kia Washington) - Posted 6 years ago

“Jennings in South Shields were very good and helpful but not pushy, I was very pleased with my choice of vehicle”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“I've been a customer of Jennings Ford Stockton for almost 20 years and I'm completely satisfied with my new car. Thanks again to Alan for yet another straightforward purchase.”

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(Jennings Ford Stockton) - Posted 6 years ago

“I recently purchased a brand new Mustang and could not be happier with the car. The sales person I dealt with was excellent. Her name was Victoria. She was polite, professional and friendly. The staff on the reception counter were always very pleasant when I came into the showroom. When it came to taxing the vehicle another member of sales staff helped me. His name was Phil and was also very pleasant and professional. On one occasion the sales manager came to the desk. He was not so friendly and made it appear he really didn’t have time to talk to me and was making an effort. I understand that he must be busy but think he could have afforded a customer spending £47,000 a little time. He was, however pleasant in his own way and left quickly. The only problem I’ve had is that both registration plates have fallen off within ten days of owning the car. When they have fallen off there isn’t much tape on the back to secure them and they are covered in greasy fingerprints so have not been prepped correctly before application. I hope this is not a reflection of all the workshops work.”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“Well looked sfter by gavin lintern , even with a few problems , it was no trouble for gavin to sort a credit to the company”

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(Jennings Ford Gateshead) - Posted 6 years ago

“excellent cars and sales person Dave Nicholson providing excellent knowledge”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“Sales seemed ok, however service warning lights came on on way home , vehicle was recovered and taken back to Jennings next day and not heard a thing since , 4 days later , not impressed really NK18 ZTP is the van ,, thanks Richard”

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(Jennings Ford Commercial Middlesbrough) - Posted 6 years ago

“Mark Taylor was probably the best sales man I have dealt with when ever I have brought a car. Nothing was any trouble to him”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“This is my second Kia car Ive bought from Jennings Stockton.No real problems, Maz sales rep Smart and well mannered,It was nice to do business with.One fault with my new Kia, The radio is not as good as my first car, no disc player and it does not compliment the car.”

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(Jennings Kia Stockton) - Posted 6 years ago

“I traveled from Aberdeen to south Sheilds to get the car I wanted. Would definitely buy used car from Jennings again. Lovely car thanks.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Been with Jennings for years excellent service”

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(Jennings Ford Stockton) - Posted 6 years ago

“I’m Over The Moon With My Purchase From Jennings Seat Middlesbrough. My Sales Advisor Chloe Rooney Was Amazing Listening To My Every Need And Very Knowledgeable Massive Thank You To Her!”

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(Jennings SEAT Middlesbrough) - Posted 6 years ago

“It took 3 emails and telephone calls to get a replacement wheel trim fitted The sales person did not answer the emails and when telephoned promised to call back but never did and it was not sorted until I personally called at the dealership”

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(Jennings Kia Stockton) - Posted 6 years ago

“satisfactory”

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(Jennings Mazda Middlesbrough) - Posted 6 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews