Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole process went very well the price was good The salesman was very good”

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(Jennings Mazda Middlesbrough) - Posted 7 years ago

“Good friendly and welcoming no pressure just relaxing salesman”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“The sale and handover of the vehicle were very professional. I was given excellent information and the salesperson had fantastic product knowledge. I would definitely recommend them to my friends and family.”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“There was no pressure from the off the salesman was spot on everything went smoothly and well within the time scale he said totally satisfied .”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Not enough information shared. Given the payment details on the day I was picking the car up, despite an emailing asking for the information sooner, which caused a number of inconviniences for myself on the day trying to make the payment. Employee didn't apologise. Paperwork was incorrect at the time of picking the car up, despite an email midweek to make the necessary adjustments to be made to the settlement figure. This email was not responded to. Employee said I'd receive a cheque to make up for the error the week after. Asked on 2 occasions what I needed to bring with me to the garage on the day I picked up the car to ensure I had everything I needed. Employee didn't ask me to bring my log book, only the settlement figure. I wouldn't have arrived with my v5 if a friend hand not advised me to. Employee was friendly and took time to show me around the new car etc but I found the process frustrating. This was my first time doing all of this, which I explained, I would have like the employee to be more thorough and organised.”

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(Jennings SEAT Middlesbrough) - Posted 7 years ago

We’re sorry to hear to about your experience. As a company that was established over 100 years ago, we take pride in our level of customer service and take your issue extremely seriously. Please can you take the time to contact our complaints department so that we can address the issue formally? https://www.jenningsmotorgroup.co.uk/alternative-dispute/ Thank you.

Posted 7 years ago

“Ian was so lovely and helpful. Excellent service”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“A lot of information on each vehicle on the website and easy to compare models, competitively priced, delivery as requested and v helpful, informative delivery man. Happy with my choice, and with how Jennings fulfilled it.”

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(Jennings Ford Gateshead) - Posted 7 years ago

“They were up front with all information about the new car.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“At least the fourth vehicle purchased from Jennings, Stockton, which is confirmation of complete satisfaction with your company and especially with Graham Reynolds, with whom I have requested to deal with each transaction. I know I will be treated with courtesy, honesty and there will be no pressurised 'sales talk' - he is a great asset to your organisation.”

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(Jennings Ford Stockton) - Posted 7 years ago

“Excellent service....car arrived in superb condition,,,live 250 miles away no complaints would definitely use this company again”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Very helpful”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Mark was very good not pushy at all which is what we like. The only thing is we agreed that we would purchase the van with a new set of floor mats in with the price. We are still waiting for these. Rang again today but Mark said there was a backlog in the order. Hopefully they might come in next Monday/Tuesday.”

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(Jennings Ford Commercial Middlesbrough) - Posted 7 years ago

“Excellent service from James everything happened when it was supposed to and love my new Kuga.”

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(Jennings Ford Gateshead) - Posted 7 years ago

“I purchased a 2016 Ford Fiesta 1.5 tdci Zetec s from Jennings South Shields I Travelled 275 miles to pick it up and the car was everything I was told on the phone Great car,great sales staff great service If your buying a car buy from Jennings”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Great customer service, got exactly what I wanted and they matched the cheapest price I had found.”

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(Jennings Mazda Middlesbrough) - Posted 7 years ago

“How buying a car should be, smooth and simple. Salesman was professional and did everything he said he would. Would recommend buying from Jennings to anyone”

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(Jennings Kia Washington) - Posted 7 years ago

“Great, efficient and friendly service - a completely hassle free purchase.”

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(Jennings Ford Gateshead) - Posted 7 years ago

“now placed 2 orders with you First order you sent out with wrong post code it took 2 days for UPS to sort this out ! Second order placed 22nd March (order number JN 00010000) chased by e mail March 29th -- AWAITING REPLY. as to when you will despatch. NOT AT ALL HAPPY WITH YOUR SERVICE CAN SOMEONE SORT OUT and PLEASE reply to me URGENTLY.... Mike Danks”

Helpful Report

Posted 7 years ago

We’re sorry to hear about your experience. As a company that was established over 100 years ago, we take pride in our level of customer service and take your issue extremely seriously. Please, can you take the time to contact our complaints department so that we can address the issue formally? https://www.jenningsmotorgroup.co.uk/alternative-dispute/ Thank you.

Posted 7 years ago

“Chris Jennings was very empathetic when I was exchanging my late husbands car for a smaller car he did not use any hard sell techniques nor did he bombard me with telephone calls he was efficient and professional and a pleasure ti Make a purchase with . My daughter was also impressed when she had reason to call in a few days after the purchase that he remembered her name and used it when speaking to her - another sign of great customer service well Done Chris”

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(Jennings Kia Stockton) - Posted 7 years ago

“the service was very efficient, friendly, and comprehensive. overall a very pleasing experience”

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(Jennings Mitsubishi Middlesbrough) - Posted 7 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews