Jennis & Warmann Reviews

Name: Jennis & Warmann
Address: 115 STOKE NEWINGTON ROAD, London
Rating: 4.29

4.3 Rating 332 Reviews

83 %

of reviewers recommend Jennis & Warmann

4.3

Based on 332 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

Visit Website

Email:

sales@jennisandwarmann.uk

Location:

115 STOKE NEWINGTON ROAD
London
N16 8BX

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Jennis & Warmann 1 star review on 27th April 2018

Ian Allen-Banks

Jennis & Warmann 5 star review on 18th November 2017

Lee Pearce

Jennis & Warmann 5 star review on 6th August 2017

Martin Roberts

Jennis & Warmann 5 star review on 23rd May 2017

Awesome Suits! Great Service

Jennis & Warmann 5 star review on 9th August 2016

Ash

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID AVOID - Complete incompetence. Traveled down twice for my wedding suits and both times they failed to provide correct sizes. Genuinely worried this company is a scam. Please do not use!!”

Helpful Report

Posted 5 years ago

“We researched a number of suit suppliers for our Wedding in November of 2019. In the end we chose Jennis and Warmann as they could customise the 5 suits we required, and all for a reasonable price. The service from day one was brilliant - the measurements by Jean-Paul at their offices in London were spot on, and the quality of the suits are great. When we needed to get a quick adjustment done to one of the jackets only a couple of weeks prior to the Wedding, due to an ever growing nephew it was taken care of with no hassle, and delivered back to us in time for the wedding.”

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Posted 5 years ago

“0 Stars! DISGRACE Ordered 6 suits (including my made to measure one) 3 months before my wedding day and told it will take 5-6 weeks to arrive. Sounded great and good value and JP is very attentive. After making payment everything changed. No tracking, they don’t answer calls, emails take a week for a reply and is vague (your suits are being made, we’ll be in touch soon..). After chasing constantly for weeks with little to no reply, they finally told me suits would arrive 3 days before the wedding!! So 4-5 weeks late. Absolute disgrace and not enough time for suits to be delivered, tried on, changes and any alterations undertaken. After service is none existent and would not recommend to anybody. Had to source from the great marc darcy who are everything i would expect from a professional outfit but at higher cost. I’m still waiting for a reply to my compliant and they think providing a refund is sufficient. Stay away unless you want unnecessary stress before a big event!”

Helpful Report

Posted 5 years ago

“Very well made and designed tweed suit. Beautiful fabric and cut, with first class detailing. I’ll definitely be back.”

Helpful Report

Posted 5 years ago

“We ordered our suits in September 2018 and was given the timeframe of 45 days. Which came and went. In mid October, we tried to email for further details with no response. We phoned, and they did not answer our calls. They didn't bother to call back. As we had no information about what was happening, we had to travel to the shop to try and find out where the suits were. We were told that the suits were still in Hong Kong (being made, I should add) and that they would take another week at least to arrive. Coincidentally, another gentleman was sitting in the shop waiting for his suit to be adjusted. We asked him when he placed his order, he said the first week of August. He said that he had only received his suit in mid October. Unfortunately, when his suit arrived it had the incorrect buttons and the waistcoat didn't match the other items. Based on this information and the poor customer service we had experienced to that point, we requested to cancel the order. We had to wait for a few hours in the shop as the poor shop assistant tried to call his boss (in Ghana at that time) to authorise a refund. Eventually we were told that this would take up to two weeks to happen. After two weeks had passed, the money had not been refunded and we tried to call the shop. No answer. We had to tell Jennis and Warmann by email that we would have to seek the advice of our bank's fraud team to recover the cost. Surprisingly enough, the money was returned in two days. In summary, the timeframe they give is wildly incorrect, the customer service is non existent and I am shocked that they are still operating when so many customers are dissatisfied with the service they are providing. Please avoid them, it is not worth the hassle, anxiety and stress!”

Helpful Report

Posted 5 years ago

“WARNING!!! DO NOT USE this bunch of cowboys!! They're a one man band, tiny little office, and do not fulfill their orders correctly. I paid over £1k up front and my suits were over 3 weeks late. When they did arrive, 5 out 6 came un-hemmed, even though all measurements were given. Company is now refusing to pay the bill for having them hemmed, even though they sent me an email telling me to send through the invoice for the alterations!! Jokers! Suit quality is also poor. Do Not Use!!!”

Helpful Report

Posted 5 years ago

“Ordered a tailored suit July 1st 2018. Estimated delivery was expected to be 45 days. After 50 days I contacted customer service. They didn’t respond until my second e-mail 10 days later. Promised to get it sorted right away. After promises and many e-mails the suit was sent out the week before Christmas with a promise that I would have the suit by Christmas. Christmas went by with no suit. Then I got contacted by someone that lived on the other side of my country that had got my suit in his mail. I got to pay him to send the suit to me. And of course Jennis & Warmann said that it wasn’t their fault. When I got the suit that I had waited for half a year it didn’t fit at all. And I had been very careful when measuring and sending in the measurements. But nothing were even close to my size. I contacted Jennis & Warmann about a return and they instructed me how to do and promised the money back. I got a return receipt from them where they claimed to have had my money refunded. But I never got any money. When I contacted them about this they blamed PayPal. I contacted PayPal and they confirmed that Jennis & Warmann had never made any refund to me. When i confronted customer service about that, they stopped responding. And that’s where I am now. Never ever buy anything from Jennis & Warmann. You might as well throw your money away or give them to charity, where they at least will do some good. Jennis & Warmann is a joke and a fraud.”

Helpful Report

Posted 6 years ago

“We ordered four suits in July, two had the wrong inlay and one came with a jacket we didn't order and no shorts that we did. The other two suits had to be taken to a real tailor because you told us that you don't make the suits and it wasn't your problem. Despite numerous attempts at any kind of explanation, we was ignored. You're a bloody disgrace.”

Helpful Report

Posted 6 years ago

“Very disappointed with the suit and service. I paid an extra 200 pounds to put the suit right as these guys couldn't. Definitely would NOT recommend”

Helpful Report

Posted 6 years ago

“I have spent in excess of £1,000 for five suits from the firm, for my forthcoming wedding, and the overall service has been appalling. I'm kicking myself for not having read the Google reviews. The two staff members I engaged with face-to-face (Ethan and Jean-Paul) were friendly enough, but the overall lack of communication, reassurance and general courtesy from the business leaves a lot to be desired. Updates on production are non-existent; upon chasing, a non-commital response is provided at best. This is further exacerbated by no forewarning of delivery dates until virtually the next day, making it difficult for the average working customer to make arrangements to receive the goods. Aftercare is terribly poor and contradicts their own terms and conditions on their website. A recent move from their Dalston shop to a poorly-addressed office in an industrial estate, is billed as a more luxurious and intimate setting, but is more likely driven by declining sales following poor customer care. Very, very disappointed and moreso that a fellow Ghanaian is running a business which treats their customers with such little value. Please save yourselves a world of pain and avoid this firm at all costs. I wouldn't wish their service upon my worst enemy.”

Helpful Report

Posted 6 years ago

“THE TWEED FABRIC IS OF EXCELLENT QUALITY AND THE SERVICE WAS VERY GOOD. FELT WELCOME AND APPRECIATED. RECOMMENDED”

Helpful Report

Posted 6 years ago

“Great experience. Love the new office and the service is excellent. Great quality suits at an affordable price. Staff very helpful and knowledgeable.”

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Posted 6 years ago

“If I could leave less stars I would. We are getting married NEXT WEEK and still no suits. We were promised them last week and then we were promised they would be ready today. Now we are waiting for them to confirm if they are even on this weeks shipment from Hong Kong. Customer Service is AWFUL. They are great when you express an interest to spend a lot of your money with them but the minute money is exchanged they couldn't care less about you or your order. Phone calls go unanswered (try from a different number each time and you will get through), emails go unanswered. The owner is currently in Ghana setting up his new shop, so the 5* reviews below seem very suspect to me, unless all of his happy London customers have been from Ghana?! Needless to say, we have reported this cowboy company to Trading Standards and intend to seek further legal action. This company have taken our money and not provided the goods that they were contractually obliged to. That is THEFT! PLEASE AVOID THIS COMPANY, THE STRESS AND ANXIETY THESE PEOPLE HAVE CAUSED IS NOT WORTH IT.”

Helpful Report

Posted 6 years ago

“Great quality”

Helpful Report

Posted 6 years ago

“Great suit. Fits perfectly after giving my measurements. Arrived nice and neatly folded. Good quality material. Very pleased thank you.”

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Posted 6 years ago

“The suit is beautiful! I just wish I had known the suits are hand crafted in Hong Kong before I made the order.”

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Posted 6 years ago

“Beautiful suit. Perfect fit. Looks fantastic. Well worth the wait. Many thanks. Will buy another one soon.”

Helpful Report

Posted 6 years ago

“Went to the shop for a fitting, but found that the standard sizes fit well enough, so ordered online as the full three piece suit was not available at the shop in the fabric required. Suit was received within the delivery promised and the fit is very good. Very satisfied!”

Helpful Report

Posted 6 years ago

“Great suits, but delivered late and with shocking bad customer communication.”

Helpful Report

Posted 6 years ago

“Great company to deal with. The suit is a beautiful piece of artwork, very comfortable and fits well. Only complaint is I was sure I asked for buttons to be added for suspenders, but were not added. Not a huge deal, still very pleased with the suit.”

Helpful Report

Posted 6 years ago

Jennis & Warmann is rated 4.3 based on 332 reviews