Jens Hansen Reviews

Name: Jens Hansen
Rating: 4.96

5.0 Rating 785 Reviews

100 %

of reviewers recommend Jens Hansen

5.0

Based on 785 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Jens Hansen:

Jens Hansen is the designer and maker of The One Ring, featured in The Lord of the Rings™ and The Hobbit™ movies.

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Email:

halfdan@jenshansen.com

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Jens Hansen 5 star review on 31st March 2025

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“My partner and I ordered our wedding rings from Jens Hansen. Very, very expensive & the only thing we are really putting any real investment into for our wedding day, as it's something that we will wear for the rest of our lives. My partner ordered the small gold One Ring replica & I ordered the petite platinum One Ring replica. My partner's ring is beautiful but I cannot express how disappointed we are with the platinum ring. The engraving has such low visibility that it just looks like a plain ring without a very close inspection. Jens Hansen asked for feedback, which I gave, and as expected they sent me a picture of the petite ring from their website demonstrating the smallness of the engraving. The picture is obviously digitally enhanced as the engraving is very clear, which is not the case in reality. I advise caution when ordering something as important as a wedding ring from this maker.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience with us. We are truly sorry to hear that your ring did not meet your expectations, especially for such a significant occasion as your wedding. We understand how important your wedding rings are, and we sincerely apologize for any disappointment you’ve felt. Our aim is always to create pieces that our customers will cherish for a lifetime. Regarding the engraving on your petite platinum ring, due to the narrower width of the 3mm band, the Elvish script does appear smaller and may be less prominent than on wider bands. We strive to provide accurate representations of our rings on our website, and the images displayed of people wearing the rings are actual photographs without digital enhancement. The visibility of the engraving can vary depending on lighting and viewing angles. We appreciate your feedback and would like the opportunity to make this right for you. Please reach out to our customer service team at support@jenshansen.com or call us at +64 3 548 0640, and we’ll be more than happy to discuss possible options to ensure you are completely satisfied with your ring. Once again, we apologize for any inconvenience and thank you for bringing this to our attention. Your feedback helps us to improve our products and services.

Posted 4 months ago

“The ring was not look like original picture”

Helpful Report

Posted 1 year ago

Jens Hansen is rated 5.0 based on 785 reviews