JG Pest Control Reviews

Name: JG Pest Control
Address: JG Pest Control, Andrew's HouseWallingford Road, UXBRIDGE
Rating: 4.23

4.2 Rating 1,436 Reviews

81 %

of reviewers recommend JG Pest Control

Company Reviews

Questions

Metrics

4.2

Based on 1,436 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 053 9001

Email:

s.devereux@jgpestcontrol.co.uk

Location:

JG Pest Control, Andrew's HouseWallingford Road
UXBRIDGE
UB8 2RW

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JG Pest Control 5 star review on 8th July 2021

Ms Rusty Ahearne

Stephen Riley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with the service Definitely would JPPest control again”

Helpful Report

Posted 3 years ago

“Very professional and efficient in removing a tree bumble bee nest in an outside vent. The operative was at pains to try and save the nest but unfortunately owing to the location he had to reluctantly destroy it. Good communication from JG Pest control throughout.”

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Posted 3 years ago

“Would highly recommend turn up on time and do a fantastic job”

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Posted 3 years ago

“Very prompt efficient service”

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Posted 3 years ago

“Prompt arrival, thorough job. Thank you.”

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Posted 3 years ago

“I would definitely recommend JG p sr control. They are efficient and effective.”

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Posted 3 years ago

“Responsive and easy to deal with - I thoroughly recommend JG Pest Control”

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Posted 3 years ago

“Awful company I paid £240 for mice problem 2 months later they still here they send people to check poison is being eaten confirm it then go nothing changes and nothing gets done the mice seem to enjoy the food obviously it has no effect this company causes no end of stress do not use them go with a company that is with bpca strange why this company isn’t registered with then that speaks for itself do not use”

Helpful Report

Posted 3 years ago

“My experience with JG Pest Control has been awful and has left me worried to request help from companies going forward. Future customers please read - important information regarding service and fees charged. I came home one day to find that there was a large swarm of what appeared to be wasps in a tree in my back garden. I immediately took to google to find a company to come and assess/get rid of the infestation. I found JG Pest Control and called them. The man on the phone was nice but didn’t ask me many questions and advised that I had to pay £150 up front in order for someone to come to my home. I found this strange but was worried about the infestation and needed help, so I paid. I then received numerous e-mails from the company with terms and confirmation of the booking etc. The next day a man came to my house from JG Pest Control. He was in my back garden for less than 5 minutes, stood around 5 meters away from where the infestation was and proceeded to tell me that they weren’t wasps but honey bees and that there was nothing he could do. He advised that they would go away on their own in a few days. He also told me that the man I had spoken to on the phone the day before should have asked me more questions to establish if they were wasps or not and should have known that it wasn’t even wasp season. When the man had left I received several e-mails enclosing documents signed by the man confirming that I had agreed he could sign them on my behalf that he had been and dealt with the situation and that the £150 remained payable for attending. No documents were mentioned or shown to me and I certainly did not approve the signing of the documents on my behalf. I wrote back to JG Pest Control and was horrified to receive very unprofessional responses from the company’s Senior Business Development & Office Manager advising that they were still going to charge me £120 as a survey charge (I was happy to pay a small call out charge but charging me 80% of the cost to deal with the infestation seemed ludacris), referring to the terms and conditions I had been sent after I had already paid and advising the following: “I do not wish to come across abruptly, but we attended your property in good faith to solve a wasp issue, however due to inaccurate information we arrived to find it to be a honey bee issue. If we were advised accurate information at the time of sale I feel we could have avoided this situation.” To describe the employee turning up for less than 5 minutes and staring at a bush as a “survey” is shocking and the ‘survey report’ I received after gave false statements about what the employee had told me. I was also horrified to see the comment regarding inaccurate information. JG Pest Control cannot expect its customers to be insect experts, as that is why we call the company in the first place. The customer service staff should be asking a minimum amount of questions to establish the situation before sending someone out to homes. I write this as a warning to future customers to make you aware of the charges and the implications should JG Pest Control not be able to resolve your issue. I also have a genuine concern about how many other potentially vulnerable people have paid these costs.”

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Posted 3 years ago

“Good job, no problems & completed as expected”

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Posted 3 years ago

“The absolute worst: JG Pest Control were employed to do a full inspection for bed bugs. They did not perform their duty and still recommended their expensive treatment plan based on the knowledge that one member of the family had been bitten. A huge quantity of bugs was subsequently found in the house. A rival company came in to eradicate and established they were carpet beetles: something JG Pest Control should have done themselves. They issued a partial refund. There is no one to call, no one to speak to. They're absolute sharks.”

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Posted 3 years ago

“Very punctual and friendly service”

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Posted 3 years ago

“Very expensive for the service. If its a small problem shop around as I madr a kneww jerk decision and paid a lot for 5 mins work which I could have done myself in fairness. The chaps who came out were nice, nonetheless.”

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Posted 3 years ago

“Really helpful, great service”

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Posted 3 years ago

“Excellent sympathetic service. And result a success.”

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Posted 3 years ago

“Very quick and efficient service”

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Posted 3 years ago

“We had aJG Pest Control come out to deal with what we thought was a wasps nest. It turned out to be Bees so we didn’t want them harmed. However JG Pest Control is a very professional service.”

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Posted 3 years ago

“Prompt initial call out for rodent infestation, several emails with prompt responses. Removal of loft insulation was done very professionally, friendly and cheerful workmen. Awaiting 2nd visit for continued problem.”

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Posted 3 years ago

“Absolutely great 100% satisfaction”

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Posted 3 years ago

“Please thank Alex for excellent customer service”

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Posted 3 years ago

JG Pest Control is rated 4.2 based on 1,436 reviews