Jimmy Joy Reviews

Name: Jimmy Joy
Address: Jimmy Joy, Archangelkade 17D, Amsterdam, North Holland
Rating: 4.21

4.2 Rating 3,679 Reviews

80 %

of reviewers recommend Jimmy Joy

4.2

Based on 3,679 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the products are disgusting, the plenny shakes are full of lumps and have an unpleasant taste. The plenny bar are very bad and do not make you want to eat them... And the plenny drink are also bad. Only the plenny pots are not bad. I am extremely disappointed, I had tested yfood and there is no possible comparison, they are 100,000 times better.”

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Posted 2 years ago

“keep distance. dont know”

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Posted 2 years ago

Hey Bernhard, thanks for the review. But what do you mean by this?

Posted 2 years ago

“smaak is wel goed.. alleen. was de bar te droog.. dus je moest het echt wegspoelen..”

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Posted 2 years ago

Hey Zakarija, wat jammer om te lezen. Helaas kunnen we niet iedereen pleasen. Heb je gehoord van onze 'binnen 30-dagen niet tevreden, geld terug' actie? Neem even contact met ons op via love@jimmyjoy.com om te zien wat de mogelijkheden zijn voor jou.

Posted 2 years ago

“Product is ok for the price, what isn't ok is the constant stock and quality problems. The website also needs a complete overhaul as it doesn't function properly on mobile devices.”

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Posted 2 years ago

Thanks for posting your review here Leonard, we appreciate the feedback very much! The delay with our restock for our US warehouses is indeed a big inconvenience, we apologize for it. Sadly, it's in hands of a third party to allow the shipments through currently and when this is behind us, all should be fine again for us to offer you the service you deserve, thanks for bearing with us through this. On the part of the website not working properly on mobile devices, we are aware of certain improvements needed and our developers are on those. In our contact through the Live Chat you did not mention this part, so we would like to hear from you what exactly you ran into. For that, please feel free to check in through the Live Chat again or send us a message at love@jimmyjoy.com. Thanks in advance!

Posted 2 years ago

“Their Dutch customer service sucks big time,they keep messing up orders and aren’t responding to emails. I’ve had the same order sent to the wrong address twice!! I had to pick my order up in another city. I’ve already canceled my subscriptions because of this. No more Jimmyjoy for me!!”

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Posted 2 years ago

Hey Mark, sorry to read this. Unfortunately, the first order did not go as we hoped for and when we made the new label, we accidentally used the address from the first order, so it was again shipped to the same pickup place where the first order was sent to. Sorry! My colleague contacted you this morning, so I hope we can still solve this for you!

Posted 2 years ago

“I haven't even received the purchase yet. It has been over a week since I ordered. Will never buy again.”

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Posted 2 years ago

Thanks for posting your review here! Checking the order, I see it was delivered earlier today. The delay, in this case, was because of public holidays in the Netherlands as well as in the UK during the timeframe of your shipment, nothing that could have been avoided. You already noted you will never buy again, but I would like to at least inform you to check in with us through Live Chat or via love@jimmyjoy.com for any questions or concerns you may have with your order, we will always be happy to assist you. In this case, we could have informed you of the public holidays causing a delay and that way have avoided frustration with you. We hope you are enjoying the products by now.

Posted 2 years ago

“Placed my order 3 weeks ago and still waiting for it to be delivered.”

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Posted 2 years ago

Hey Paul, sorry to read this. We have a little issue with the supplier of the shipping software and they lost 200-300 orders from our system. They have not been able to reclaim them all, so please send us an email via love@jimmyjoy.com and we will sort it out immediately

Posted 2 years ago

“I haven’t recieved my order and yet you ask me to rate your products? Not great experience to be honest 😊”

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Posted 2 years ago

Hey Eveline, sorry to read this. We have a little issue with supplier of the shipping software and they lost 200-300 orders from our system. They have not been able to reclaim them all, so please send us an email via love@jimmyjoy.com and we will sort it out immediately.

Posted 2 years ago

“Passion and pistacio does not taste like they are suppost to. The powder doesent desolve into the water either. Thought i like the purpuse of the company very much and u guys have style!”

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Posted 3 years ago

Sorry to read this! Unfortunately, we can not please everyone's taste buds. Please send us an emai (love@jimmyjoy.com) to see what we can do about it!

Posted 2 years ago

“I have not received the goods I purchased.”

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Posted 3 years ago

Hi Matthias, Sorry for the late response to this, we had some access issues with the review platform. Checking your account we see you were in touch with us about this and a reshipment was sent your way. The tracking for this reshipment is showing successful delivery on the 11th of April, so I hope you are enjoying your products by now. If anything is still the matter, kindly reach out through the Live Chat or email at love@jimmyjoy.com.

Posted 3 years ago

“8 days later £88 lighter No joy on the horizon…”

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Posted 3 years ago

Sorry to read this, however, orders to the UK have to go through customs, which can take a few days extra. Please contact us via love@jimmyjoy.com for more specific information about your order.

Posted 3 years ago

“Please ship my bloody order already, instead of spamming me with rubbish and asking me for reviews.”

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Posted 3 years ago

Hi Falko, our sincere apologies for the delays! I can see that your package is due to be delivered today. We hope you'll love the products

Posted 3 years ago

Jimmy Joy is rated 4.2 based on 3,679 reviews