Name: Jimmy Joy
Address: Jimmy Joy, Archangelkade 17D, Amsterdam, North Holland
Rating: 4.21

“There is no taste just like drinking flour I bought 6-7 packs but I tried 2 flavors there is no taste nothing”

Posted 2 years ago

Hi Kaur! Oh noooooo, so sorry to hear the Shakes you tried were not to your liking, thanks for giving it a shot though! You note you tried two, in the order I see you have 5 different ones. Please feel free to try them all to make sure there's not one that IS to your liking. After that, please check in with the customer care team through the Live Chat or love@jimmyjoy.com so we can look into the options for the 30-day money back guarantee. It's not problem if you opened all different flavours in this case, we rather confirm there's nothing to your liking in this case, the refund option will stand.

Posted 2 years ago

“I didn't receive anything yet and neither Trunkrs or Jimmy Joy is responding. And yet they send me an email to review.”

Helpful Report

Posted 2 years ago

Hi Melissa, Apologies for any inconvenience caused, but I see there has been contact with us and we responded to it as well. There's an email sent on the 8th from my colleague Ben. If you could reply to that, we will take it from there and sort this one with you of course.

Posted 2 years ago

“Grainy and a bad taste compared to a competitor. Will not buy again!”

Helpful Report

Posted 2 years ago

Hi Martin! Sorry to hear this was the conclusion, but we thank you for giving it a shot and the feedback left. We offer a 30-day money back guarantee, no questions asked. So, in this case, as you are well within the period still, we would like to offer that to you. If you would like to make use of that, please check in with us through the Live Chat on the website or love@jimmyjoy.com and we will gladly assist.

Posted 2 years ago

“The flavor is not as strong as I'd like but other people may prefer it. It mixes very easily and uniformly compared to the other meal replacement I've tried. Billing is annoying. Usually a website will give you the best deal if 2 deals are mutually exclusive. I tried to order the 30% off October expiration with a subscription, and they instead sent me November 7th expiration (15%). If the shelf life is a year then this is about a 2-10% change in freshness. The referral and promo codes also didn't work with the subscription so I probably spent like $30 more than I wanted. I did receive the products so I don't want a refund, but I'm soured on the company. The website has a fun look but it's overly complicated. I'd recommend they try to strike something of a balance between what they've got and the Superbodyfuel website which is almost like an excel sheet.”

Helpful Report

Posted 2 years ago

Thanks so much for your review of the experience Ryan, much appreciated! On the part of the discounts, we can always sort out things afterwards if needed, we're flexible. Some of the discounts are by default only available on single purchase and not subscriptions, for those, we can normally update them through the customer care team. We are working on a new interface for the subscription portal and are aware this experience can be improved on a lot. Feel free to check in with us for the discount code through the Live Chat on the website or email at love@jimmyjoy.com.

Posted 2 years ago

“Your delivery service via Budbee is terrible! I was a big fan but now I give you 1 star and hope you notice & improve your service again.”

Helpful Report

Posted 2 years ago

Hi Jonathan! We are so sorry to hear the delivery service from Budbee was reason for your disappointment in this case. Checking the order, I see it was cancelled from Budbee's side and not notification was sent or reason noted. Of course we want to make this right with you and for that, we ask you to check in with the customer care tram through Live Chat or love@jimmyjoy.com. We will then either reship the order on our costs or refund you for it according to your preference. Thanks in advance.

Posted 2 years ago

“We tried it, we threw it away. The taste is bland and grainy. I tried many other products and this one is the worst.”

Helpful Report

Posted 2 years ago

Thanks for the feedback Max, 1 our of 5, terrible of course, sorry it was not for you. I checked the orders and I see you had the Shake v3.0 Banana and Pistachio in the order, I hope the other was to your liking. In any case, we offer a 30-day money back guarantee. Please feel welcome to check in with the customer care team for the options of that. You can reach them through the Live Chat option on the website or at love@jimmyjoy.com.

Posted 2 years ago

“Hi I didn’t receive the delivery yet (I order like 3 weeks ago)”

Helpful Report

Posted 2 years ago

Hi Ilan! Ahhhw mannn, I am sorry to read this and then not see a contact with our customer care team. I checked the order and it is showing me as returned to sender. We would like to either offer you a reshipment on our costs or a refund for the order if you would rather have that. For that, kindly check in through love@jimmyjoy.com or the Live Chat on the website so our customer care team can assist you with this. Thanks in advance.

Posted 2 years ago

“Nice that you ask for feedback, but - as described in my previous mail - I have never received this delivery and have so far not heard back from your nor from DHL. Please give me a refund or re-send the package...”

Helpful Report

Posted 2 years ago

Hi Stefan! We are on it after your contact with the customer care team. We have requested the proof of delivery and received an incorrect file back from them. As soon as we have the details, we will be in touch with you right away and of course we will then sort this with you in the form of a reshipment on our costs or a refund depending on your preference. Thanks for your patience in the meantime.

Posted 2 years ago

“tasteless at all, disgusting I'll stay away bye bye”

Helpful Report

Posted 2 years ago

Hi Michal, I am sorry to hear the experience was that bad for you :S In the order details I see your tried two of the Plenny Shake flavours, we would have loved to hear more about why you find them disgusting. We did not see a contact with our customer care team about this either, and we would like to remind you of our 30-day money-back guarantee we offer for when you happen to not like something. If you would like to make use of that, you can check in with us through the Live Chat option on the website or at love@jimmyjoy.com. We will gladly assist and maybe you can get to another flavour you do like that way.

Posted 2 years ago

“Honestly everything tasted very bad. Poor stuff in a fancy bag.”

Helpful Report

Posted 2 years ago

Hi Johan! Thanks for posting your review but sorry to hear nothing in the order was to your liking. We would love to hear your feedback on the things you've tried and would like to offer you a refund for what you did not like from within our 30-day money-back guarantee. For that, you can contact us through the Live Chat on the website or at love@jimmyjoy.com. Thanks for giving it a shot!

Posted 2 years ago

“Taste is very fine however, after finding bugs in 2 out of 4 NEW bags (Mango and Pistachio) I received I can confidently say that I will not be purchasing another Jimmy Joy product after I tried to reach out via the contact form. I haven't received a response and it has been a week since I sent the form out.”

Helpful Report

Posted 2 years ago

Hi Mohammad, Oh nooo, that's no good at all, apologies for the inconvenience there! I checked on your account and I did reply to your message but I now see the email you entered missed the "L" in the "gmail" part so it would not have been received indeed. I have now resent it to the correct address, kindly reply back to that so we can sort this out with you and follow up accordingly for it. Thanks in advance.

Posted 2 years ago

“This stuff is really disgusting. Quick shipping, cute packaging - tastes like chalk, no matter what flavor. I have tried vanilla, chocolate and coffee, always hoping that maybe *this* one will be tolerable, but they always taste awful. Even if you drown it in syrups and creamers or try to hide it in other foods. Super disappointed to have spent so much money and received such a subpar product.”

Helpful Report

Posted 2 years ago

Hi Freya! Thanks for the review first of all, we appreciate all the feedback. Never nice to hear when our products are not liked, but of course that will happen, taste is a personal thing. Luckily, there is no reason to be disappointed about having spent money on it as we offer a 30-day money-back guarantee which you are still well within for the most recent order, but we will not make a problem of the other one a few days before either. We would like to invite you to check in with the customer care team for this. You can reach out to them through the Live Chat on the website or at love@jimmyjoy.com and they will gladly assist you with that.

Posted 2 years ago

“Stays noodles-unbeatable, unless you love dried peas. Also, no one answers emails if you have any issues( 30 days cash back must be a lie too then)”

Helpful Report

Posted 2 years ago

Hi Kristina! We thank you for your reviews and are very sorry to hear that it was not to your liking. We don't work the weekends, so did not get to your message before earlier today. Checking the communications, you are already sorting this one out with the customer care legend, Ben. We are happy to see the 30-day money-back guarantee was in place for you in this case. Thanks for giving things a shot and for giving your unsalted feedback on them.

Posted 2 years ago

“Worst taste ever. Never again 60€ wasted...”

Helpful Report

Posted 2 years ago

Hi Peter, Thanks first of all for posting your reviews here, any feedback is welcome. We were, however, sorry to see that apparently nothing you tried was to your expectations, sorry about that. But of course you will not lose out your money on that, we have a 30-day money back guarantee that you are free to make use of. If you wish to, you can reach out to the customer care team through the Live Chat on the website or love@jimmyjoy.com for assistance with that.

Posted 2 years ago

“Feeling like I wasted a lot of money. I never expect nutrition shakes to taste good, but I'm happy as long as I can get it down without any fuss. Plenny shakes have a cement like texture and a taste like rotting cardboard that made me want to puke immediately. I couldn't get past 2 sips and now I've got 3 bags of trash in my house. Sorry to the Jimmy Joy guys. I think nutrition shakes are a great way to make healthy diets more accessible, but this is not it.”

Helpful Report

Posted 2 years ago

Hi Scott, No need to apologize, we thanks for your honest feedback! Sorry to hear it was not for you but please do not feel like you wasted money because we do offer a 30-day money-back guarantee on whatever you happen to not like. In this case, we would like to invite you to check in with the customer care team for the options of that. You can reach them through the Live Chat on the website or at love@jimmyjoy.com.

Posted 2 years ago

“Hab mich gefreut das die Lieferung so zügig angekommen ist, nur leider gefällt mir die Konsistenz sowie der "Geschmack" nicht, somit werde ich mich für die Zukunft nach einem anderen Ersatzprodukt umsehen”

Helpful Report

Posted 2 years ago

Hi Jens, Thanks for posting your feedback and I am happy to see it was already sorted out with you by our customer care team. We hope to see you back to try one of our other products maybe.

Posted 2 years ago

“Tika Masala zu tomatig und extrem sauer, fühlt sich im Mund an wie Sägespäne. Absolut ungenießbar.”

Helpful Report

Posted 2 years ago

Hi Andreas! First of all, thanks for placing your review here, we appreciate the feedback. It's a shame to read the Plenny Pot XL - Tikka Masala did not work out for you, thanks for giving it a shot though. I checked back based on the order number and did not see a contact logged with our customer care team for the option of a refund within our 30-day money-back guarantee. As you were within that still, I have refunded you for the order minus the shipping costs, you will have that back shortly. We very much hope you will try some other products and find some favorites in there.

Posted 2 years ago

“The process of adding an incidental extra shipment to a subscription needs improvement. I did not see an immediate confirmation on-screen, nor did I receive a confirmation of the update that I made in my e-mail, and could not find the updated order in my account. As a result, I was not expecting the order to have come through. Please fix, otherwise great product :)”

Helpful Report

Posted 2 years ago

HI Valentijn! We agree the subscription portal can use some improvements in the experience and friendliness of navigating. It's something we are working on behind the scenes with the platform provider. In any case, our customer care team will always be able to sort out anything with you and is available for assistance with the subscriptions as well. You were in touch with us before as I can see, so never hesitate in these instances to check in as well. Apologies for any inconvenience caused.

Posted 2 years ago

“hello. your product is probably good and all, but I have not received it. I have waited for weeks and the carrier can not tell me where my package is or when it is expected to arrive. I hope it arrives soon.”

Helpful Report

Posted 2 years ago

Hi Tobias! Apologies for the inconvenience first of all. It would have been best to check in with our customer care colleagues with this (Live Chat on the website or love@jimmyjoy.com), but luckily you added the order details so I could check for you. The order is set to be delivered to a Budbee Box and I see in the tracking that the last update on this was per the 8th of August. This is indeed not an acceptable timeframe and we have reached out to Budbee for this right away. As soon as we hear back from them, we will let you know right away via email.

Posted 2 years ago

“I didn’t receive my last package. Link to dpd’s website is broken, my browser (Safari) says site is not secure. Even if you go to the site, you can’t use zipcode and tracking number to make an appointment or reroute package. Please, advice how to sort it out.”

Helpful Report

Posted 2 years ago

Hi Daniil! Sorry for the inconvenience first of all. The best way with these things would be to reach out to our customer care team through Live Chat or love@jimmyjoy.com so we can assist. Checking the order, it is now noted to be returned to sender. So, kindly get in touch with us through the above options so we can set up a reshipment or issue a refund for you. Thanks in advance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Jimmy Joy Reviews