Name: Jimmy Joy
Address: Jimmy Joy, Archangelkade 17D, Amsterdam, North Holland
Rating: 4.22

“I ordered Planny Shake Active taste Vanilla, Sadly this particular variant is a vegan option and I can't digest it properly, so I had to order the chocolate one. It is a loss of money for me so please in the futur don't mix your Vegan and not vegan options on the same page with the same packaging.”

Helpful Report

Posted 1 day ago

Hi Pascal, What do you mean exactly, all our products are 100% vegan, the Chocolate one as well ;) Please feel free to check in with us for the options within the 30-day money-back guarantee we offer, we will gladly check for you. You can reach us through the Live Chat option from the website or by emailing love@jimmyjoy.com. Thanks in advance

Posted 9 hours ago

“Very poor customer service. Is 'Pierre' even a person? The first time I ordered something, and disappointed about how it all goes. We are 13 days in and I still don't have my full order. In the first order they made a mistake by packing the wrong item. The next day they shipped the correct item. So far so good. They choose another shipping option than the one I initially choose. It got lost in the shipping process. I sent several e-mails, tried to contact them through the chat. But everytime they tell me it's there, whilst my shipping information says something different. Do they read my emails? Do they want to help? Do they even care? Very sad, because I really wanted to use this product on a daily basis. Offer an appropreate sollution!”

Helpful Report

Posted 2 weeks ago

Hi M, Thanks for posting your review here and sorry to hear about the experience you had with the contact. Clearly not the intention from our end as you will understand it has caused us additional work and costs as well, we are not in any way trying to be in the way of a solution but there are processes to be followed and we can only ask you for your understanding when that prevents us from pushing a solution. We understand you wanted something right then and there, but that is not always an option. Checking back on the situation through the contacts you had with us, I can only offer apologies for the inconvenience this has caused you. I see the order was refunded when we could eventually and you noted to never order with us again, a choice we can of course understand when it was an experience like yours. We wish we could have done more or of course even avoided the situation that resulted in this, but we hope you understand we did all in our power for you at that point as was noted by my colleague several times. In any case, we thank you for giving us/it a shot and hope to welcome you back at a later stage still but as said, we understand if you would not. All the best

Posted 5 days ago

“Hello, I am writing this message as i still didnt receive the delivery and had been going on and forth with the delivery guy. This is frustrating as the delivery is taking too long. Who can i speak with regarding this? Thank you”

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Posted 1 month ago

Hi Kevin, Uh oh these are not the type of message I like to read as we want a much better experience for you. Please reach out to love@jimmyjoy.com as I will be able to help you further with this situation. Looking forward to your message there! ❤️

Posted 4 weeks ago

“chemical flavours, absolutely disgusting”

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Posted 2 months ago

Hi! Thanks for taking the time to write a review about our products and be sure that we are sorry our products were not to your liking. Keep in mind we have a 30-day money back guarantee on all our products so you might want to get in touch with our customer care at love@jimmyjoy.com to get your refund. Thanks for giving us a try. Have a good day!

Posted 1 month ago

“I did not like taste and texture of hot meals at all.”

Helpful Report

Posted 2 months ago

Thank you for giving our Plenny Pots a try! Please note that for optimal preparation, we ask you to shake the bag before use thoroughly and then scoop from the bottom upwards to ensure a good mix of the ingredients. If you have done so, kindly check in with our customer care team. If you have not yet prepared as above, kindly give that a shot and let us know on the above channels if it's not to your liking. Remember we offer a 30-day money-back guarantee. Just reach out to us at love@jimmyjoy.com, and we'll be happy to assist. Thanks again for trying out Jimmy Joy.

Posted 2 months ago

“I tried it out because Huel stopped making two of the flavours I liked the most. However, I really couldn’t stand the taste of Jimmy joy. It tastes just like one might think freeze dried food would taste. It has a really bad taste which I tasted both in the tikka masala and the korma. However, the korma was the worst of them. I’m not kidding when I say I gagged and had to throw it all out. Really wish that your flavours could meet the same standard as Huel, because if so I would change in a heart beat :)”

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Posted 2 months ago

Thank you for giving Jimmy Joy a try! Sorry to hear you didn’t enjoy the flavors. I see you already made contact with customer care for your order and you were refunded under our 30-days money back guarantee. We really appreciate your feedback and thank you again for giving us a shot. We hope you find the perfect meal replacement that works for you!

Posted 2 months ago

“Very bad taste”

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Posted 2 months ago

HI Fares, Sorry to hear about your experience, but it's not entirely clear what the review is exactly for as you noted it on a company review. We offer a 30-day money-back guarantee for anything you try the first time and do not like so we would like to invite you to check in with our customer care team for the options in that in this case. You can reach us for that through a Live Chat from the website or by emailing love@jimmyjoy.com. Thanks for giving us a shot

Posted 2 months ago

“I've opted out of all your emails because I was getting one per day which seems excessive. And now after opting out, I still get an email to write a review. Guess what.”

Helpful Report

Posted 2 months ago

Hi Ivo, Sorry to hear about the inconvenience caused by the marketing emails that were sent to you. The review is separate of those though, it triggers automatically after a set amount of days after placing an order with us. So, if you unsubscribed, that should have been the last of it, if not, please let us know on love@jimmyjoy.com. If your review with 1-star was also related to the experience with the products, we would also invite you to check in on the above email for the options within our 30-day money-back guarantee. Thanks.

Posted 2 months ago

“Everything tasted horrible.”

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Posted 3 months ago

Hi Jesper! I am very sorry to read this review from yourself, but thanks for sharing of course. As you also shared some details, I was able to check for previous contacts with our customer care department for this, but could not find that was done yet. We kindly invite you to check in there through a Live Chat from the website or by emailing love@jimmyjoy.com. That way we can check the options within our 30-day money back guarantee with you. Thanks for giving it a shot and in advance for reaching out.

Posted 3 months ago

“The hot meals are very bad and dry, the make me feel sick and i vomited after eating one spoon would not recomend”

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Posted 3 months ago

Hi Mohamad! Thanks for leaving your feedback first of all, we are sorry to see it was not to your liking and apologize for any inconvenience caused. It may be the case of your body reaction to a certain ingredient, but I think we can safely assume it is not for you in this case. As we offer a 30-day money back guarantee, you will at least not lose out on that. You shared the order details and we checked if there has been contact about it with our customer care team, but can not find that. So, we kindly invite you to check in with us for the options, you can reach us through a Live Chat you open from the website or by emailing us at love@jimmyjoy.com. Thanks in advance and thanks for giving it a shot

Posted 3 months ago

“the amount of junkmail and the current price is quite the overkill. way too aggressive”

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Posted 3 months ago

Hi Joram, Thanks a lot for your feedback! Sorry for the inconvenience with the emails. Just give us a shout : love@jimmyjoy.com We will be able to unsubscribe you from there. Note that we reward our customers who subscribe to our products with a 20% discount if you feel our prices are too steep. Thanks for giving us a try

Posted 3 months ago

“The texture is not for my taste. The pistachio was ok, but the texture…. I prefer other brands as Huel or Yfood”

Helpful Report

Posted 3 months ago

Thank you for your feedback, and we're sorry to hear that the texture wasn't to your liking. The texture of our Plenny Shake is due to the oats used in the formula, which can make it thicker. If you prefer a smoother texture, we recommend trying our Plenny Drink—it’s a great alternative with a more liquid-like consistency. We really appreciate you giving us a try, and if you'd like to explore other options or take advantage of our 30-day money-back guarantee, feel free to reach out to us at love@jimmyjoy.com. Thanks again for sharing your experience!

Posted 2 months ago

“I got a code for discount for first order but you can't use it when youorde with subscription wich is cheaper so everbody will do! It is easy to give discount if you can't use it! And very bad you can't order individual bars, now I had to order the mix pack with bars that are not my favorite. Not at all customerfriendly! So no not a good experience.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, and we're sorry to hear that your experience didn't meet your expectations. Please note that the code you wanted to use was only to be used on one-time purchase. Subscriptions come with a very generous 20% discount already. Regarding the individual bars, note that they are available individually as you checkout. If you're not happy with your order, please remember we have a 30-day money-back guarantee, and we'd be happy to assist you further at love@jimmyjoy.com. Thanks again for sharing your thoughts—we value your input and will take it into consideration for future improvements!

Posted 2 months ago

“the bars tast the of the same bitter tast has a texture like a protein bar and granola bar was mixede together not good and pot meal is just of in bothe tast and texter i have only tride the risoto and it is more like lental and rice cookede nomaly in a pot and well just plane rice tast better ther is no mushroom tast or any thing the pistasion protein drink or what ever it is only has a hint of pistasio and is just barely drinker bel and the redy drink shakes (the one i cartens) have a off like texture (only tastede vanila) and no vanila taste at all”

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Posted 4 months ago

“Terrible taste. Wort than Huel, Supersonic or yfood. I will never order again.”

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Posted 4 months ago

“Всё хуйня не вкусно”

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Posted 5 months ago

Hi Arturs, For anyone else wondering, that translates to: "All the bullshit is not tasty". Sorry to hear you felt the need for this review first of all. I see you have not been in touch with our customer care team about this at all and would like to invite you to do so and inform us about your experience so we can check if we can do something for you. You can reach us through the Live Chat on the website or by emailing love@jimmyjoy.com. Thanks.

Posted 5 months ago

“I did not had time”

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Posted 5 months ago

Hey Jan, You didn’t have time for what, exactly? 😅 We’d really appreciate it if you could share a bit more detail along with your rating so we can understand what went wrong. Without that, it’s tough for us to improve!

Posted 5 months ago

“★ ☆ ☆ ☆ ☆ Well I am used to Huel, and wanted to try something else, but after trying it for 3 days, I gave up, I don’t like the taste at all! I have to say that it mixes better with fluids then Huel does, but the taste is lacking.”

Helpful Report

Posted 6 months ago

Hi Ivo! Thank you for the review and feedback on the Plenny Shakes you tried with your first order. We hear it more often, the flavours compared to Huel are a little less pronounced, for a lot of our customers that is a plus but we are sorry to hear it was not for you. We would have loved to welcome you to the family, but it in this case it seems like the only way to do so is by advising some other flavours or even products entirely like the Bars or Drinks to try or adding stuff to the Shakes for the flavour you are looking for. Looking at the history of your account, I do not see you checked in with our customer care team for this. As we offer a 30-day money-back guarantee if you feel this fall under that, we hope you will find this invite for it, you can reach us through the Live Chat on the website or love@jimmyjoy.com.

Posted 6 months ago

“Package never arrived”

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Posted 7 months ago

Hi Jaime! First of all, sorry for the super late reply on this one here, I was happy to see we've already been in touch about this through other channels. The refund for your returned order was done last week, you should have received that in the meantime. Sorry to see this was the first experience with us, of course not the way we wanted it either. Thanks for leaving your review in any case.

Posted 6 months ago

“Doesn't taste good to me at all.”

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Posted 7 months ago

We are very sorry to hear it, but thanks for letting us know. You left the order number so I could see you had multiple items in your first order. We would like to invite you to check in with the customer care team for the options within the 30-day money-back guarantee. For that, please reach out through a Live Chat you can open from the website or by emailing us at love@jimmyjoy.com. Thanks in advance and thanks for giving us a shot.

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Jimmy Joy Reviews