JJsHouse.com Reviews

Name: JJsHouse.com
Rating: 4.27

4.3 Rating 366 Reviews

83 %

of reviewers recommend JJsHouse.com

Company Reviews

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Metrics

4.3

Based on 366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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JJsHouse.com 5 star review on 31st October 2024

Anonymous

JJsHouse.com 1 star review on 24th October 2024

Anonymous

JJsHouse.com 5 star review on 30th September 2024

Tara

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pricing is reasonable. Shipping took 1-2 weeks. Dress comes very wrinkled. Sizes run small compared to what I'd expect in any department store, but if you follow the measurements listed on the size chart I found that accurate. I normally wear an 8 or medium dress, but needed to order a size 10 at JJ's House and it fit perfectly. No complaints.”

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Posted 2 years ago

“I have had several opportunities to deal with the customer service team both on the Live Chat and by email regarding some of my orders and I cannot fault them. They are friendly, helpful and incredibly polite and have always sorted out my questions to my complete satisfaction. I have also had to return some items due to sizing and so far the return process has been simple and affordable. I look forward to receiving many more items in the near future and would deal with the customer service team at JJsHouse any time. Thank you.”

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Posted 2 years ago

“Awful and rude”

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Posted 2 years ago

“I ordered a custom made dress from JJs House. I was amazed at the beautiful quality, and the fit is absolutely perfect. It arrived within the specified time, no hassle. I will be wearing it for my wedding in August (when I will post a photo). Thank you JJs House, you make luxury gowns affordable.”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“The clothing and accessories are beautiful but with 3 dress purchases (1 of them custom) I have not been able to get a good fit. The dress pictured cost me an additional $130 to alter locally. Shoes were also too snug to wear but the cost to return is prohibitive. Love their accessories but shipping is expensive if they’re not an add-on to a dress order. Garment bags with outside pocket for accessories are quite nice. Shipping can be quite long (months).”

JJsHouse.com 3 star review on 7th May 2022

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Posted 2 years ago

“My wife gave her exact measurements for JJshouse to customize her wedding dress BUT it didn't come to those measurements. It was a trumpet dress and it looked baggy and bulgy, without shape and the lace was loose. I was going to be charged more than the dress cost to do an alteration here in Miami. Very disappointed but more is the response jjshouse gave me of giving me a 30% refund… my bride is without a dress and now down almost $400 dollars… not cool Tip for consumers: Don’t customize, they don’t know how to. You’ll end up paying more to do an alteration.”

JJsHouse.com 1 star review on 28th April 2022

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Posted 2 years ago

“Excellent customer service. Dress was beautiful and so well made.”

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Posted 2 years ago

“Delivered as stated and returns very straight forward.”

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Posted 2 years ago

“Delivery wasn't too long. Shoes are amazing the details on them is fab”

JJsHouse.com 5 star review on 24th April 2022

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Posted 2 years ago

“Very efficient and quick with delivery. The order was just as was shown”

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Posted 2 years ago

“I am very happy with the product. The quality is excellent with a price to match. Customer Service has addressed all my issues and able to get answers within 24 hours if not less. I will be ordering bridesmaid dresses, mother's dress of the bride and vest's for the men”

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Posted 2 years ago

“Had to collect my parcel at Pep Terminus Kld. Crime Hotspot - very dangerous for the public. Asked them to contact me to no avail, dint answer my email. Garment very small - won't fit a child. Not worth it - stay away!”

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Posted 2 years ago

“The dress I ordered was beautiful and fit perfectly. I will be ordering my brides maid dresses from them also. Great experience.”

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Posted 2 years ago

“Oh I wish I could put 0 stars. Disappointed and angry. I ordered a dress on 19th of March and it was due to arrive on 2nd of April. It’s 10th of April and it still hasn’t arrived. I have a wedding to attend since I am a bridsmaid and the worst part is they keep lying about the location of my parcel.they keep saying it’s with the shipping courier but when I contacted the shipping courier the said that they haven’t recieved anything at all. Then I texted them again and they kept saying the same thing and saying ALL COURIERS ARE EXPERIENCING DELAYS but that’s a massive lie because I have been shopping for the past 3 weeks since I am going on holiday and they arrive within 5 days maximum even the ones I have bought from SHEIN. SHEIN is located in China as well but they are really reliable. This company is a total fraud. They actually are a fraud and they are such big liars. Please don’t buy from them or you will miss your event and be so so disappointed . I have anxiety and this is messing with my head but they still lie to me instead of fixing the issue. Shame on you.”

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Posted 2 years ago

“I have ordered quite a few items now from the website and I must say I am very satisfied with my purchases. The quality of the dresses is impeccable and they absolutely gorgeous. I will totally continue to order whenever the need arises.”

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Posted 2 years ago

“Love this company! Great quality with great prices. And the styles are so cute. Everyone in my family bought a dress here to attend a wedding and every dress was beautiful and unique.”

JJsHouse.com 5 star review on 8th April 2022

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Posted 2 years ago

“JJsHouse.com is amazing! I've used them multiple times for different dresses, custom sized every time. They always do a spectacular job. Their dresses are great quality, they fit beautifully, and they are gorgeous besides! I can't wait to order my wedding dress from them someday. When you get custom sized dresses from them, it is expected that it'll be a few weeks before you get the dress, but it doesn't take longer than they say it will! The packages arrive safely, and they turn the dresses inside out to prevent damage while shipping. They also provide clear instructions for how to take measurements in order to best tailor the dress for you. I've recommended JJsHouse to many people and will continue to do so!”

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Posted 2 years ago

“I ordered a three piece pantsuit for my son's wedding. The colour is exactly as online and it is beautifully made. I was kept informed of progress and the suit was delivered within the promised time frame. I love it and would definitely use JJs House again.”

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Posted 2 years ago

“I ordered two dresses for my son's wedding. I wanted to compare styles. The quality and workmanship was gorgeous and I would recommend to anyone needing a formal dress. What's impressive is how many colors there are to choose from!”

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Posted 2 years ago

JJsHouse.com is rated 4.3 based on 366 reviews