JJsHouse.com Reviews

Name: JJsHouse.com
Rating: 4.28

4.3 Rating 370 Reviews

83 %

of reviewers recommend JJsHouse.com

Company Reviews

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Metrics

4.3

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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JJsHouse.com 5 star review on 31st October 2024

Anonymous

JJsHouse.com 1 star review on 24th October 2024

Anonymous

JJsHouse.com 5 star review on 30th September 2024

Tara

107

Anonymous

Anonymous // 01/01/2019

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“Very quick delivery time. All items as shown. Sizing as accurate as possible.”

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Posted 2 years ago

“Beautiful custom made dresses, I have loved JJs house”

JJsHouse.com 5 star review on 18th May 2022

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Posted 2 years ago

“Scamming people around the world. Look at the BBB LOTS of complaints poor workmanship and dead fake shipping and returns.”

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Posted 2 years ago

“The dress was beautifull and nicely wrapped. Delivered in time Thanks JJ house.”

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Posted 2 years ago

“Pricing is reasonable. Shipping took 1-2 weeks. Dress comes very wrinkled. Sizes run small compared to what I'd expect in any department store, but if you follow the measurements listed on the size chart I found that accurate. I normally wear an 8 or medium dress, but needed to order a size 10 at JJ's House and it fit perfectly. No complaints.”

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Posted 2 years ago

“I have had several opportunities to deal with the customer service team both on the Live Chat and by email regarding some of my orders and I cannot fault them. They are friendly, helpful and incredibly polite and have always sorted out my questions to my complete satisfaction. I have also had to return some items due to sizing and so far the return process has been simple and affordable. I look forward to receiving many more items in the near future and would deal with the customer service team at JJsHouse any time. Thank you.”

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Posted 2 years ago

“Awful and rude”

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Posted 2 years ago

“I ordered a custom made dress from JJs House. I was amazed at the beautiful quality, and the fit is absolutely perfect. It arrived within the specified time, no hassle. I will be wearing it for my wedding in August (when I will post a photo). Thank you JJs House, you make luxury gowns affordable.”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“The clothing and accessories are beautiful but with 3 dress purchases (1 of them custom) I have not been able to get a good fit. The dress pictured cost me an additional $130 to alter locally. Shoes were also too snug to wear but the cost to return is prohibitive. Love their accessories but shipping is expensive if they’re not an add-on to a dress order. Garment bags with outside pocket for accessories are quite nice. Shipping can be quite long (months).”

JJsHouse.com 3 star review on 7th May 2022

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Posted 2 years ago

“My wife gave her exact measurements for JJshouse to customize her wedding dress BUT it didn't come to those measurements. It was a trumpet dress and it looked baggy and bulgy, without shape and the lace was loose. I was going to be charged more than the dress cost to do an alteration here in Miami. Very disappointed but more is the response jjshouse gave me of giving me a 30% refund… my bride is without a dress and now down almost $400 dollars… not cool Tip for consumers: Don’t customize, they don’t know how to. You’ll end up paying more to do an alteration.”

JJsHouse.com 1 star review on 28th April 2022

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Posted 2 years ago

“Excellent customer service. Dress was beautiful and so well made.”

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Posted 2 years ago

“Delivered as stated and returns very straight forward.”

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Posted 2 years ago

“Delivery wasn't too long. Shoes are amazing the details on them is fab”

JJsHouse.com 5 star review on 24th April 2022

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Posted 2 years ago

“Very efficient and quick with delivery. The order was just as was shown”

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Posted 2 years ago

“I am very happy with the product. The quality is excellent with a price to match. Customer Service has addressed all my issues and able to get answers within 24 hours if not less. I will be ordering bridesmaid dresses, mother's dress of the bride and vest's for the men”

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Posted 2 years ago

“Had to collect my parcel at Pep Terminus Kld. Crime Hotspot - very dangerous for the public. Asked them to contact me to no avail, dint answer my email. Garment very small - won't fit a child. Not worth it - stay away!”

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Posted 2 years ago

“The dress I ordered was beautiful and fit perfectly. I will be ordering my brides maid dresses from them also. Great experience.”

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Posted 2 years ago

“Oh I wish I could put 0 stars. Disappointed and angry. I ordered a dress on 19th of March and it was due to arrive on 2nd of April. It’s 10th of April and it still hasn’t arrived. I have a wedding to attend since I am a bridsmaid and the worst part is they keep lying about the location of my parcel.they keep saying it’s with the shipping courier but when I contacted the shipping courier the said that they haven’t recieved anything at all. Then I texted them again and they kept saying the same thing and saying ALL COURIERS ARE EXPERIENCING DELAYS but that’s a massive lie because I have been shopping for the past 3 weeks since I am going on holiday and they arrive within 5 days maximum even the ones I have bought from SHEIN. SHEIN is located in China as well but they are really reliable. This company is a total fraud. They actually are a fraud and they are such big liars. Please don’t buy from them or you will miss your event and be so so disappointed . I have anxiety and this is messing with my head but they still lie to me instead of fixing the issue. Shame on you.”

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Posted 2 years ago

“I have ordered quite a few items now from the website and I must say I am very satisfied with my purchases. The quality of the dresses is impeccable and they absolutely gorgeous. I will totally continue to order whenever the need arises.”

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Posted 2 years ago

JJsHouse.com is rated 4.3 based on 370 reviews