JJsHouse.com Reviews

Name: JJsHouse.com
Rating: 4.29

4.3 Rating 377 Reviews

83 %

of reviewers recommend JJsHouse.com

Company Reviews

Questions

Metrics

4.3

Based on 377 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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JJsHouse.com 5 star review on 24th January 2025

Amber

JJsHouse.com 4 star review on 23rd January 2025

Cecelia Perera

JJsHouse.com 5 star review on 31st October 2024

Anonymous

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whatever you do, do NOT buy from this company. When I received my dress it was the wrong color (my choice, not their fault) but their sizing is not accurate at all; and I had a seamstress friend of mine do all my measurements. Then, when it was time to return it because they say on their website, "JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s)." That is NOT true. First of all, they gave me the run-around and it was not easy to return but with lots of determination and time spent I was able to get it done in the short window they provided. But the worst part of all is that not only did I have to pay return shipping but I did not get a full refund. It's a racket! Don't buy from them! They are based out of Hong Kong and have terrible customer service. Stick with Amazon where you know you'll have great customer service, free returns and full refunds!!!”

Helpful Report

Posted 2 years ago

“I ordered the A-Line Scoop Neck Asymmetrical Chiffon Lace Mother of the Bride Dress With Ruffle (008261975) in blush pink in a size 12, thinking this was my size. The dress was beautifully made and the fabric devine! However, I did not measure myself and was disappointed it didn't fit. That is why I am giving it a 4 instead of a 5. I returned it and for a prompt refund and have customed ordered this dress. It will be worn at our 50th Wedding Anniversary Renewal Vows Ceremony. I cannot wait until it arrives! Once I receive the dress, I will review it again. And, I plan to order my granddaughter's dress, who will be my maid-of-honor, and my great-granddaughters's dress, who will be our flower girl.”

Helpful Report

Posted 2 years ago

“Price and quality is great! Shipping took a little while but was worth the wait !”

Helpful Report

Posted 2 years ago

“JJ's house quality beats that of any competitor for the price. The dresses had the look of a custom piece that would cost hundreds if purchased from a bridal store. JJ's customer service is also excellent and they've always fulfilled my orders on time.”

Helpful Report

Posted 2 years ago

“Easy to work the website and check out, keeps you updated through delivery.”

Helpful Report

Posted 2 years ago

“Never order from JJ House for special event as the delivery is unreliable. It may ruin your special day.”

Helpful Report

Posted 2 years ago

“Fast shipping, good quality, good price”

Helpful Report

Posted 2 years ago

“Very quick delivery time. All items as shown. Sizing as accurate as possible.”

Helpful Report

Posted 2 years ago

“Beautiful custom made dresses, I have loved JJs house”

JJsHouse.com 5 star review on 18th May 2022

Helpful Report

Posted 2 years ago

“Scamming people around the world. Look at the BBB LOTS of complaints poor workmanship and dead fake shipping and returns.”

Helpful Report

Posted 2 years ago

“The dress was beautifull and nicely wrapped. Delivered in time Thanks JJ house.”

Helpful Report

Posted 2 years ago

“Pricing is reasonable. Shipping took 1-2 weeks. Dress comes very wrinkled. Sizes run small compared to what I'd expect in any department store, but if you follow the measurements listed on the size chart I found that accurate. I normally wear an 8 or medium dress, but needed to order a size 10 at JJ's House and it fit perfectly. No complaints.”

Helpful Report

Posted 2 years ago

“I have had several opportunities to deal with the customer service team both on the Live Chat and by email regarding some of my orders and I cannot fault them. They are friendly, helpful and incredibly polite and have always sorted out my questions to my complete satisfaction. I have also had to return some items due to sizing and so far the return process has been simple and affordable. I look forward to receiving many more items in the near future and would deal with the customer service team at JJsHouse any time. Thank you.”

Helpful Report

Posted 2 years ago

“Awful and rude”

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Posted 2 years ago

“I ordered a custom made dress from JJs House. I was amazed at the beautiful quality, and the fit is absolutely perfect. It arrived within the specified time, no hassle. I will be wearing it for my wedding in August (when I will post a photo). Thank you JJs House, you make luxury gowns affordable.”

Helpful Report

Posted 2 years ago

“Excellent”

Helpful Report

Posted 2 years ago

“The clothing and accessories are beautiful but with 3 dress purchases (1 of them custom) I have not been able to get a good fit. The dress pictured cost me an additional $130 to alter locally. Shoes were also too snug to wear but the cost to return is prohibitive. Love their accessories but shipping is expensive if they’re not an add-on to a dress order. Garment bags with outside pocket for accessories are quite nice. Shipping can be quite long (months).”

JJsHouse.com 3 star review on 7th May 2022

Helpful Report

Posted 2 years ago

“My wife gave her exact measurements for JJshouse to customize her wedding dress BUT it didn't come to those measurements. It was a trumpet dress and it looked baggy and bulgy, without shape and the lace was loose. I was going to be charged more than the dress cost to do an alteration here in Miami. Very disappointed but more is the response jjshouse gave me of giving me a 30% refund… my bride is without a dress and now down almost $400 dollars… not cool Tip for consumers: Don’t customize, they don’t know how to. You’ll end up paying more to do an alteration.”