JLL Fitness Ltd Reviews

Name: JLL Fitness Ltd
Address: Unit 1, Mount Street Business Park Mount Street, Birmingham
Rating: 3.97

4.0 Rating 104 Reviews

74 %

of reviewers recommend JLL Fitness Ltd

4.0

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About JLL Fitness Ltd:

JLL Fitness Ltd

Visit Website

Phone:

0800 6123 988

Email:

contact@jllfitness.co.uk

Location:

Unit 1, Mount Street Business Park Mount Street
Birmingham
B7 5QU

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JLL Fitness Ltd 1 star review on 13th January 2021

Frank

Anonymous

Anonymous // 01/01/2019

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“Looking at other people’s reviews, I was prepared for it to take a while to put together. Took no longer than 10 minutes from opening the box to having it up and running. Treadmill itself works really well. Very pleased with the product.”

Helpful Report

Posted 5 years ago

“I previously ordered a couple of these ropes for my personal training business a month ago and was very happy with the products received. The price was great and my order arrived in excellent time. I’ve now ordered an additional 12 ropes for my new skipping class. Thank you JLL Fitness Ltd for providing a great service and products which are value for money. I will definitely be using you again.”

Helpful Report

Posted 5 years ago

“Thank you. I had an initial fright as I thought the front foot of the bike was damaged in transit. But later I found that the damaged item was, in fact, the plastic protector that was damaged but it did what it was supposed to do. I have the bike built and working, great! Many thanks, great service and value. Well done.”

Helpful Report

Posted 5 years ago

“Arrived earlier than expected. Delivery man called me as I was not home and was able to agree a place to leave the parcel. 2 small plastic parts were damaged that did not prevent me using the bike. Parts were sent quickly and customer service has been great. Quickly getting back to me on queries I have had. Thank you”

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Posted 5 years ago

“Had to return the item and the seller, when contacted, replied promptly and was very professional. Would buy from them again and would not hesitate to recommend.”

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Posted 5 years ago

“1st classs service kept informed all the way through the delivery it was easy to assemble also you could follow a video if you wanted to so you know your not going wrong for sure the machine it self is very quiet and works fantastic”

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Posted 5 years ago

“Phoned a few times prior to purchase and after. Really happy with the responses I had as the team were really friendly and knowledgeable.”

Helpful Report

Posted 5 years ago

“Phoned a few times prior to purchase and after. Really happy with the responses I had as the team were really friendly and knowledgeable.”

Helpful Report

Posted 5 years ago

“Appalling company. JLL is one of the worst companies I have ever had to deal with. Their service has been appalling from beginning to end. The spin bike they shipped us was defective. They refused to repair it and told us to return it for a refund. We therefore returned it within 30 days, but they only refunded 80 per cent. Worse, they deducted a further £25 to pay for the courier that repeatedly failed to show up and made us wait in three days.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“A RIP OFF. Had a Ct100 cross trainer for about 14months. Firstly the speedometer failed to work I replaced this at a cost of £16 2 weeks later the pedal sheered of from the platform, it was only by luck no serious injury occurred. It was now JLL told me this product was now discontinued but could source parts at a cost of £55. This would now have cost me £71 for repairs in a little over a year. The cross trainer only cost between£85-90 I would have purchased another cross trainer at a discounted price , but this company would only sell me parts for a product that had already been discontinued. I will now take this to the consumer advice as Jamie at JLL informed me I wasn't the first that this had happened to maybe they will take it serious when someone is claiming for serious injuries. The customer service is a disgrace and I have asked all my family and friends to pass this on to 10 other friends keeping it going to shame this company.”

Helpful Report

Posted 5 years ago

“The phrase 'wolf in sheep's clothing' springs to mind about this company. On the face of it, they respond politely to customer's concerns when complaints are made, but look a bit deeper and the behaviour of some, if not all, of their customer service staff starts to become defensive, then argumentative and then highly dubious to say the least. You'll find that a good number of other customers across the internet have also come up against a brick wall when getting frustrated and upset with after-sales service. My experience (yes, I can prove that I purchased from them) was a very negative one from start to finish ... I won't bore you with all the details, but it took many weeks of hassle to get my money back. In the end, I finally got my refund paid back through the Amazon A-Z Guarantee, but even this was harder than it should have been, because JLL told blatant lies to Amazon by claiming that I had not returned the item via THEIR courier they themselves arranged! Luckily, I had taken sufficient photographic evidence and I could have easily proven them wrong in court. (Taking photos is a valuable tip!) They do not include a trackable shipping barcode on their returns label, so it is all too easy for them to claim your return is missing unless you organise your own proof, as I found out later. In my opinion, I believe JLL sell poor quality imported goods which are significantly exaggerated by their glossy marketing. That might not be an issue to you if you don't expect very much of products you buy and think it's okay for them not to last very long (is that great for the planet?). But think carefully before ordering a large item that is not straight forward to return if faulty or you are not satisfied with it, particularly if you have to build it and then dismantle again to send it back. JLL use cheap, low-quality courier companies which are unreliable and impossible to deal with when things go wrong. Take a look at the reviews for their courier, XDP!! They made the situation even worse. On the plus side, I have learned a lot from this horrible experience, so in a way their staff have done me a great favour! :) However, I wouldn't recommend wasting your time and money on them ... I strongly recommend that you choose to buy your fitness goods from elsewhere, even if that means spending a few quid more. You have been warned!”

Helpful Report

Posted 5 years ago

“I recently went to JLL in Birmingham and bought a JLL 400 spinning bike. The shop had a excellent choice of equipment and the man who we dealt with us gave us good honest advice, and I have to say we are very impressed with the quality and performance of the bike .”

Helpful Report

Posted 5 years ago

“The belt on my treadmill stopped working. I contacted the company and answered a few questions. The treadmill was collected the same week. I've had it back for around two months now really pleased with the way it was handled.”

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Posted 5 years ago

“Horrendous company with very poor customer skills. J150 spin cycle bought from them - via Amazon. On my 5th ride, the pedal sheared off, exposing a sharp metal point which lacerated my calve, leaving a 6 inch deep cut. After contacting Amazon, I then contacted JLL Fitness. They first tried to blame Amazon. After several emails by myself, they then 'suggested' that the bad workmanship was due to incorrect home installation whilst adding that Amazon have had no other issues with the product - insinuating that I was lying. Meanwhile I'm left with a nasty leg injury.”

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Posted 5 years ago

“i had an issue with delviery but the customer service team helped me sort it out. they called back when they said they would and helped prompt the courier to contact me.”

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Posted 5 years ago

“responded straight away and were polite, friendly and professional.”

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Posted 5 years ago

“Where to start … delivery was over a week late, with no phone call in advance confirming delivery slot despite this being promised - luckily we were home. Delivery driver scratched my car walking up against it and neither JLL Fitness nor the courier have made any attempt to address this. On 3rd or 4th use of the treadmill it started tripping the mains RCD - have tried everything including a dedicated mains circuit and proved the treadmill to be at fault. JLL Fitness have blocked me on Twitter at the mention of my dissatisfaction of having my property damaged, and have now stopped responding to all emails trying to arrange refund and collection of the defective treadmill. Worst consumer experience I have ever had. Due to lack of response I will now probably need to take legal action just to get my money back and have the faulty device collected! Would avoid at all costs, incredibly unprofessional company to deal with.”

Helpful Report

Posted 5 years ago

“Bought an exercise bike. Delivery initially delayed by a couple of weeks due to their insistence that as delivery address was a business one (not in any way connected with fitness) they had to check machine was for private not commercial use. when delivered went together easily, but from the first session the friction pad squealed. Thought this was as it should be so put up with it. Then the spot welds holding parts together on the rear foot decided to fail and there is a clunking when turning the pedals, and the saga with their customer service team begins. Send us video, send us pics, send us things through Whatsapp, all to no avail - 2 months after dialogue started still no replacement leg - even though they had the proof, clunking on pedal turning fixed by someone who had more gumption than JLL Customer Service and the friction pad squeal, which they even identified as a problem - well for that they expected me to purchase a new one - even though the original one had done less than 509 hours in 11 months with light resistance only. would of been better off spending a bit more money to buy a product more fit for purpose”

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Posted 6 years ago

“Excellent service they definitely go the extra mile. Delivery was fast. Assembly was made easier via YouTube video. Good quality for the money.”

Helpful Report

Posted 6 years ago

JLL Fitness Ltd is rated 4.0 based on 104 reviews