Joes GE Reviews

Name: Joes GE
Address: 7463 Mt.Baker HWY Suite B, Maple Falls
Rating: 4.88

4.9 Rating 3,167 Reviews

97 %

of reviewers recommend Joes GE

4.9

Based on 3,167 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Joes GE:

Electronics You Want. Prices You'll ❤.

Visit Website

Phone:

(360) 362-1722

Email:

support@joesge.com

Location:

7463 Mt.Baker HWY Suite B
Maple Falls
98266

Anonymous

Anonymous // 01/01/2019

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“This is my go to for my devices. They make it simple to send and receive your items. The quality of repair is 2nd to none! Save yourself time and money go to Joe's GE.”

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“Quick turn around. Allowed me to send them a part I had purchased from them earlier with the hopes of doing it myself. I asked them to swap out the part for a different color and they had no problem with it. Very friendly on the phone and kept in touch via email with status. Great Job!”

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“I ordered a replacement arch band for my Beats Studios. The website was easy to navigate and the information available helped a lot. The free videos showing everything you need and exactly how to fix it yourself was a huge help. I also purchased a T5 screwdriver and I could not be happier with the results. Shipped fast, and the fun updates emails were a joy to receive. Thank you Joes Team!”

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“I absolutely recommend them! The part arrived quickly and with the YouTube video I was able to replace my headband.”

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“Fast repair and quick delivery of product returned. This is the fifth time I've used this service and have only had one issue in the past but was resolved.”

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“The process was simple and straightforward. Communication was great. Headphones work like new again!”

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“When I originally looked at the price for repairment I honestly thought it was very expensive. However, after receiving my item I am very amazed. They are one of the best out there. They have communicated with me throughout the whole process and my product looks amazing. It functions well and would recommend this company.”

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“Service was just as promised. It was actually faster than they promised.”

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“Joe's GE fixed my headphones at a reasonable price and they look and sound better than ever.”

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“This is the second time we’ve used Joe’s to fix headphones for our family. Even though they’re on the other side if the US from us, they provide great service at a reasonable price, and quickly. I’d definitely use Joe’s again!!”

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“Did a excellent job”

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“They were awesome at every step. I received detailed communication as the repairs progressed. I would definitely send other items to Joe's GE for repair.”

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“These guys are great. I would use them again. No pressure, free shipping, easy to communicate with. Thanks”

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“Great service and super fast. It is a little pricey but well worth given the super fast turnaround. They communicate beautifully throughout the whole repair profess. Highly recommend these guys!”

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“Perfect Communicaiton and great service. Expect to use them many times!”

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“The technician fixing my buds was super friendly and actually very quick on fixing them. And now my buds are almost brand new and it does not even look like were repair, and they are perfectly working.”

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“Don't throw away your defective Beats Solo headphone! Joes GE can fix it!!”

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“Small company, but reliable and fixes. If anything of mine breaks. I will for sure go back to this company”

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“First off, I was very excited to get my beats fixed. I have the first version (I think) and it was difficult to find what I needed for this exact pair. Joes knew what I needed and was able to fix it. My headphones are white and red and Joes did not have a white band, they only had black. Fine. Not a big deal when these were snapped for about two years sitting in their case. I just wanted headphones. Also, Joes took the time to see if there was other wear and tear on my headphones that needed to be replaced. They found some wiring that was worn and some tear in my headphones that was replaced. I use the headphones a lot for work because they are wireless and I can roam about during meetings and calls. Shortly after getting them, the inside of the headphones (both right and left) began to tear exposing the inner foam right away. I would say it was within weeks. I tried to find replacements ear pads online, but didn't want to risk it because I couldn't find the exact match. Still not the end of the world. Headphones functioned perfectly and seemed sturdy for the next 100 days. This is when the warranty ends. Gauging by the emails from Joes, I have had my head phones back for 105 days. Today I went to put them on and they snapped in almost the same exact spot when I unfolded them and put them around my head. Devastated! I really like them while they lasted and I am not sure that anything Joes did was faulty or contributed to them breaking. However, with the warranty expired I will likely not be getting them. I spent a little of $100 last time and I imagine that it will be a similar amount with similar damage. If you love your beats and want them fixed. These guys know their stuff and get things back in a reasonable amount of time. Overall, they made working from home great and I am going to miss my beats :( **UPDATE 09/24/2020*** 5 Stars!!! Holy smokes, right after my review Joes got in contact with me. My warranty was, in fact, expired. However, they sent me a shipping label and offered to repair my beats for FREE!! They just came back today and are like brand new! They sound amazing and the ear pads look fresh. I am a little worried that they will snap again, but I know that I can send them to Joes and in less than a week they will be fixed. I really can't get over how professional they are and what a great job they did! Thank you, thank you. The last couple hours of work are going to be wire free!”

Helpful Report

Hello Cody, Thank you for your critical and constructive feedback. We really appreciate you as our customer and value your opinion. I have double-checked your order and it does indeed look like you are out of warranty, but since you are our valued customer we are willing to get your headphones repaired free of charge. I have sent you a return shipping label to your email so you can send them back to us. We will do everything we can in order to get your headphones back to you so you can start jamming out! :)

“Amazing service! They kept me updated and I knew exactly what was happening with my product each step of the way. Highly recommend and so glad that they really maintained their line of communication throughout the process. Thank you all!”

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Joes GE is rated 4.9 based on 3,167 reviews