Sequence Reviews

Name: Sequence
Address: 555 Market St, San Francisco, CA
Rating: 3.14

3.1 Rating 392 Reviews

52 %

of reviewers recommend Sequence

Company Reviews

Questions

Metrics

3.1

Based on 392 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

6504796844

Email:

product.accounts@weekendhealth.com

Location:

555 Market St, San Francisco
CA
94107

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Sequence 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have struggled with my weight my entire life and have yo yo dieted and lost/gained but always failed. It felt like I had no will power and would never make it to a healthy weight. When I heard about GLP-1 medications I decided to give Sequence a try. In a year I have lost 50 pounds. The medication quiets the “food noise” and helps me portion control. I am satisfied with healthy choices and an occasional treat doesn’t trigger a binge. My team is so helpful and motivational. They are available whenever I need them and having an insurance advocate helps with navigating the red tape. Thankful for this program!”

Sequence 5 star review on 2nd January 2024

Helpful Report

Posted 11 months ago

Thank you so much for your great review, Sara! We are thrilled to hear that our program has helped you reach your weight-loss goals. Your journey is inspiring, and we are grateful that our team was of help on the way. We appreciate your kind words.

Posted 11 months ago

“Would give zero if possible. Asked for a refund and cancelation because "physician" never showed up for consultation appointment. They refunded $5. Nevermind I paid $49 for a consultation I never received. Scam.”

Helpful Report

Posted 11 months ago

Thank you for letting us know about this issue. It looks like the payment team did refund the entire $49. Please reach out to your Care Team if you have any questions.

Posted 11 months ago

“I LOVE THIS PROGRAM! I am on my second week of Zepbound, and the third or fourth week of being on the program overall. Here is what I love so far: YOU. Your staff. I have been blown away by the presence, professionalism, knowledge, and genuine enthusiasm of your staff. From my "very own" team comprised of Melissa G & Dr. Blackwell, to the other staff I've met via live and asynchronous learning modules, I've been so impressed with YOU. Melissa has been completely "on it" and available for me online all through the beginning of my program. Knowing someone "real" is there is a huge support for me--and she is celebrating and thinking through things with me as needed. That is HUGE. And, the medical-related Q's and wonders I've had have always been addressed quickly and professionally and completely by Dr. Blackwell. You guys ROCK. My initial response to the medication and the program has been great. While I have had a range of side effects including nausea, gastro issues and a little light-headedness, nothing has been overwhelming and all is frankly a lot less than I expected given your great information. My body is responding well to the meds and I am already losing weight at a faster clip than I'd have imagined. Moreover--I now have room and capacity in my head for a balanced, thoughtful approach to changing my nutrition habits--and I could not be more excited and grateful to begin 2024 from such a positive--and life-changing--place. THANK YOU!!!! Looking forward to MORE in 2024!!”

Helpful Report

Posted 11 months ago

Thank you so much for your review, Catherine!

Posted 11 months ago

“Fraud. Took several months subscription from me with the promise of ozempic, but never got it.”

Helpful Report

Posted 11 months ago

“Lack of visibility abd accountability from care coordination team. Do not waste your money. You are paying for nothing.”

Helpful Report

Posted 11 months ago

Thank you for your feedback. We're sorry to hear that your Care Team hasn't met your expectations. We'd love to learn more about this. If you're comfortable, please let us know how we can help by emailing hello@joinsequence.com.

Posted 11 months ago

“The sequence program is a total scam..a huge waste of my time, effort and money! After 2 months of getting the run-around, only to find out that there are absolutely no medications available, and they are fully aware of that. In doing so, they push the use of Metformin, which is a very low level, not recommended drug for weight loss. Save your money..Sequence is a total scam!!”

Helpful Report

Posted 11 months ago

“I ended up not filling the prescription they sent in for me and went to my primary care. I told them via chat as that seems to be the only way to reach them that I am not using their service. They charged 49.00 to send a script and on Dec 26 I have an 89.00 charge from them. It's a scam! I am not their customer and now will have to lock my CC and get a new one so they cannot keep charging my card.”

Helpful Report

Posted 11 months ago

“My care team keeps giving me the run around. They told me they submitted paperwork for prior approval with my insurance company weeks ago, I called my insurance company Friday, 12/22 and they said they just received the request that day. If I don’t get results this week I am going to cancel and tell everyone I Kong to avoid this program at all costs.”

Helpful Report

Posted 11 months ago

“Not a fan, I hear people talk about thier care team. The only thing I get is what appears to be scripted answers since it’s literally verbatim in my messages. I don’t think I’ve ever had a conversation with anyone. It’s basically a service you pay too much for to get you an insurance prior auth for meds you may or may not ever get filled.”

Helpful Report

Posted 11 months ago

“I enjoy the care team I have. They have provided so much support throughout this journey. It has not been easy and I am very appreciative of their support.”

Helpful Report

Posted 11 months ago

“I find this company to be extremely unethical. I had heard about some shortages but was hoping they could help me with the Semaglutide medication. Nope. They happily took a three month membership fee but were never able to find any of that medication for me. Meanwhile, I continued to see ads for their company promising the benefits of the prescription meds. Ask yourself…why would a company continue to advertise for new customers during a drastic medication shortage? Do they actually care about you or your health? Or are they just in bed with big pharma and put to get every last cent while giving nothing in return? Needless to say I cancelled.”

Helpful Report

Posted 11 months ago

“I am a 58 year old male who has always struggled with my weight, in March of 2023 I fell and injured my back. I knew being overweight was not helping the problem and it was time. I was 263 lbs in August when I started with Sequence along with the Weight Watchers program and was prescribed Wegovi, it was an immediate success! 2 months later Wegovi was in short supply and Saxenda was prescribed, 4 months later I am down 57 lbs. and feel fantastic! The program is easy to use, I eat what I want just in moderation, the points system guides me on what to eat and how much, no fancy (and expensive) diet food, it is sustainable without a lot of effort, I am truly a success story.”

Helpful Report

Posted 11 months ago

“I have done very well with the program. I had a good meeting with dietitian and understand my calorie intake etc and got some good feedback for me as far as food choices.”

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Posted 11 months ago

“Sequence has been amazing. I am almost to goal weight. I have used all of their people to help with personal dietician, informative classes. Workout programs. Their FB page has so much information. Great experience.”

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Posted 11 months ago

“When you join; it is misleading. They make you feel that they will be with you every step of the way with a lot of support. This is not the case. They have a chat that responds in 1-2 days. They do not advocate for you and it is just as easy to do it yourself with your primary care physician. So disappointed.”

Helpful Report

Posted 11 months ago

“I have never been so impressed with any paid service ever! I have only heard the horrors of trying to get consistent treatment with all the shortages, but I have experienced none of this. Everything has been easy and FAST. So fast. The care team is responsive and compassionate and I couldn’t be happier with my membership.”

Helpful Report

Posted 11 months ago

“I got a charge for sequence and never received any email to continue the steps for the program. I called and nobody can found my account but the charge hit my bank account.”

Helpful Report

Posted 11 months ago

Hi, we don't have a public phone number. Is it possible you called a different company? We will need your name/email you signed up with to look up your account. Can you please send that information to our support team hello@joinsequence.com?

Posted 11 months ago

“Sequence has been an absolutely horrible experience. For 3 months I was waiting for approvals as they collected my money and was told, sorry, they cannot obtain any medications in my area. I strongly do not recommend joining. It is a waste of time and money and they can do nothing for you. I tried to cancel and was told that I had to continue the plan that I signed up for with no monetary refunds available. Just horrible!”

Helpful Report

Posted 11 months ago

“I am super disappointed in how frustrating it has been getting the correct prescription information from the Sequence doctor to Express Scripts, my company's mail order pharmacy. Nothing should be this difficult, and I am hoping to get this matter resolved sooner rather than later.”

Helpful Report

Posted 11 months ago

Thank you for your feedback. We're sorry to hear there have been delays in the prescription process. If you'd like our support team to escalate this issue with your Care Team, please email hello@joinsequence.com.

Posted 11 months ago

“Don't bother wasting your money right now. You can not get any meds with the shortage out there. Glad I only signed up for 3 months and only lost 250. I have been waiting for Wegoovy for 2 months and nothing. Sure they offered other meds but being im not a diabetic I can't not get other meds. Not interested oral meds. That offer 5% weight loss. So if ypu can have your primary doc order the meds you will save on the monthly cost here and not receive anything !!!”

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Posted 1 year ago

Sequence is rated 3.1 based on 392 reviews