Sequence Reviews

Name: Sequence
Address: 555 Market St, San Francisco, CA
Rating: 3.14

3.1 Rating 392 Reviews

52 %

of reviewers recommend Sequence

Company Reviews

Questions

Metrics

3.1

Based on 392 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

6504796844

Email:

product.accounts@weekendhealth.com

Location:

555 Market St, San Francisco
CA
94107

Write Your review

Tell us how Sequence made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a membership scam. My appointment was with a qualified medical professional who said that I should ask my insurance company why they would approve. She indicated that I could be approved for an umber of drugs but I was denied. She showed up to my appointment fresh out of the gym or nap time. Impossible to find information on the website of how to cancel your membership. This is a scam. Beware!”

Helpful Report

Posted 1 year ago

“I experienced a frustrating sequence of events while trying to obtain Monjouro medication. Initially, I was informed that I needed a prior authorization from my doctor in order to acquire the medication at a cost of $40. However, despite being assured that the prior authorization had been processed by Sequence, it turned out that they had not followed through on their promise. Consequently, I had to pay an exorbitant amount of $540 per month out of pocket for the medication. To make matters worse, upon contacting my insurance provider today, I discovered that Monjouro was indeed covered, but I simply required a prior authorization. I am incredibly infuriated that the doctor failed to submit the necessary paperwork, resulting in me needlessly spending $1040. This experience has left me deeply dissatisfied, particularly given the lack of any response from Sequence following this incident. Furthermore, I suspect that the positive endorsements I have come across on platforms such as TikTok and other social media channels are merely paid promotions. It is essential to exercise caution when dealing with their service.”

Helpful Report

Posted 1 year ago

“I was so excited to join Sequence and get started on this weight loss journey. It has been exceedingly slow getting medication authorization and prescriptions sent to pharmacy. I even called my insurance provider myself and was told the medication is covered, however, sequence told me it is not, and I would have to change meds. I still haven’t received the new prescription/sent to pharmacy. Instead I got a message from Sequence to call around to pharmacies near to me to see if anyone has the med available. All I seem to do is wait on them to finally reply. For $99 a month, it seems I’m doing most of the work. Probably not going to stay with Sequence.”

Helpful Report

Posted 1 year ago

“I have just started using Wegovy (two doses in) and have started to notice some positive results. I did not have but a tiny headache and mild nausea for a day so far. I did have to leave Sequence because I discovered I was able to pursue treatment with my primary doctor. I found Sequence to be extremely easy and reliable. In addition, they have excellent customer service (knowledgeable, professional, supportive and quick responses). I would highly recommend using Sequence and would consider using them again if something should happen to my current provider.”

Helpful Report

Posted 1 year ago

“Every experience I have had has been amazing. The response time is also above par. My team has made my journey easy and encouraging.”

Sequence 5 star review on 29th April 2023

Helpful Report

Posted 1 year ago

“Complete waste of time. I tried to get two different medications and both would have been at least $1300 a month (even with my insurance covering a small portion of it). I asked if there were any cheaper options and even the cheapest option, assuming my insurance covered more (which seems doubtful), would have been about $700 a month.”

Helpful Report

Posted 1 year ago

“Impossible to reach anyone to take care of issues. I have paid but not receiving the service.”

Helpful Report

Posted 1 year ago

“I love this program. When I joined sequence was small and didn’t offer the fitness and nutrition coaches they do now (they quickly expanded after I joined). I found sequence because I had a friend doing semiglutide and they found a lot of success. So I went searching for a program that would work through my insurance and came upon sequence. My original goal was just to be able to get to a size where I could run, without pain, and without consistent injuries. I haven’t run since I started the program, but today I made the leap to try, and I ran a 14 min mile! My best mile prior to sequence was around 13:30, so here I am, a year of no running and about 30lbs lighter and I ran similar to a time when I ran a few days a week. I couldn’t be happier and I’m excited to continue on the program and lose more weight and increase my mile time.”

Helpful Report

Posted 1 year ago

“This journey has changed my life. I have struggled since I was a teenager with my weight. When I was pregnant with my daughter I was diagnosed with gestinational diabetes and I gained over 75 pounds in a year. After struggling with metformin and my blood sugar and trying numerous diets, I was ready to give up. I have lost almost 50 pounds on maunjaro in 6 months. It is truly the one thing that has worked for me. Sequence makes it so easy. I def recommend.”

Sequence 5 star review on 15th April 2023

Helpful Report

Posted 1 year ago

“Scam. They take your money and schedule a meeting. Then the day of the meeting they say that they have to reschedule 2 weeks out. Save your money and your time.”

Helpful Report

Posted 1 year ago

“I have been with Sequence for 3 months on MOUNJARO this month the doctor ask for a copy of my A1C before sending in a T2D code which lead to a delay in care. I will send it then cancel my membership”

Helpful Report

Posted 1 year ago

“Scheduled the appointment and no one joins. No response to my message asking about my appointment. I will keep trying but this seems to be a pattern. If they actually show at the next appointment I will update this review.”

Helpful Report

Posted 1 year ago

“Sequence was absolutely amazing to work with. I started my journey on October 26th and as of today, April 7, 2023 I have lost 62 pounds. I actually went to my primary care doctor today and for the first time in almost 20 years I am no longer considered obese. This program has been life changing for me to say the least.”

Helpful Report

Posted 1 year ago

“HORRIBLE. Your insurance will not provide coverage if you do not have a diabetes diagnoses. Unless you can afford to pay 1000 per month (plus their 99/mo subscription fee) don’t even bother. Also, during the intake call my provider tried to tell me that these were lifelong drugs/weight loss solutions. They want you to be on lifelong medication bc it benefits them. They are trying to subscribe drugs for off label uses and insurance companies aren’t buying it.”

Helpful Report

Posted 1 year ago

“The communication that I have had with Dr. Brown and Shelley have been amazing. They’re quick to respond to my messages. They also are very encouraging and helpful whenever I have a question. I am so glad I chose Sequence to help me on this journey.”

Helpful Report

Posted 1 year ago

“You will not hear from a clinician 1-2 days in the chat. You will only receive messages from a “care coordinator” stating they flagged the clinician. Multiple times my account will say prescription sent to pharmacy and it was never sent. If you try to get the problem rectified then prepare to wait for 7-10 business days. Having a coordinator respond is like satisfying some kind of internal response program but not resolving your issues.”

Helpful Report

Posted 1 year ago

“I gave it this rating because of RITA my RD. Rita was the best part of my experience with sequence. After WW destroyed my metabolism Rita single handedly got me to eat again. While on WW I was eating 1200 calories and my weight stalled. After Meeting with Rita she slowly increased my calories to 1600-1700 and I began losing weight again. So disappointed that WW is acquiring sequence because sequence fixed what WW broke. I can't imagine the devastation they will cause at sequence. Sequence could use a lot of help in the PA process. I would not recommend sequence if you need a PA approved. If the PA gets denied they refused to help me with an appeal.”

Helpful Report

Posted 1 year ago

“Sequence has been just what I needed to help with weight loss. I had been struggling with my weight since having children and nothing was working. I thought about getting on medication numerous times and had even tried another platform that was unhelpful and difficult to get what I needed. I gave sequence a try when my PCP brought up that I should consider medication to help with my weight loss. It has been such an easy process and I have found their staff so supportive and responsive. I couldn’t be more pleased. I’ve had great weight loss success that I know I wouldn’t have had without them!”

Helpful Report

Posted 1 year ago

“The clinical nurse talk for 5 minutes about the organization. She couldn’t tell me about the option available for me that was created with out any lab work. They then sent a request to My insurance company with out reviewing my health questions of lab work.”

Helpful Report

Posted 1 year ago

“Sequence has helped get my health back on track. It is a smooth and streamlined process, and there is good continuous support from care providers.”

Helpful Report

Posted 1 year ago

Sequence is rated 3.1 based on 392 reviews