JoJo Maman Bebe Reviews

Name: JoJo Maman Bebe
Address: Christine Presley, Customer Service ManagerJoJo Maman BébéOxwich Road, Newport
Rating: 2.10

2.1 Rating 94 Reviews

24 %

of reviewers recommend JoJo Maman Bebe

Company Reviews

Questions

Metrics

2.1

Based on 94 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 25%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

0871 423 5656

Email:

Info@jojomamanbebe.co.uk

Location:

Christine Presley, Customer Service ManagerJoJo Maman BébéOxwich Road
Newport
NP19 4PU

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JoJo Maman Bebe 1 star review on 9th September 2023

Anonymous

JoJo Maman Bebe 1 star review on 26th August 2023

Anne

JoJo Maman Bebe 1 star review on 14th December 2022

Carmela Paul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I attempted to order on Monday 8th June before the discount offer expired. I was delighted to see that they had just what i was looking for, for my grandson. I inputted delivery address, my address, my card number etc. but the site repeatedly kept asking for delivery address etc. After 2 hours I gave up, not really knowing if my order had gone through or not. I then tried to ring them and after being put on hold for ages, there was a message to say there was problems and they couldn't answer my call. I then e.mailed and this bounced back. On 9th June, I emailed my concerns and I have had a reply saying sorry I didn't order anything and I wasn't able to have the discount as the promotion had expired. VERY DISAPPOINTED !! What did happen to the website I wonder !!! I was given no explanation. I have ordered the clothes now and paid full price, but only because I spent so long looking for the items I really wanted. I would expect better service”

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Posted 4 years ago

“Worst customer service I have ever received from a company!!! Bought my granddaughter sunglasses for her birthday and the first time she wore them they broke. They refused to refund or replacement and put it down to wear and tear. They weren’t cheap and they were very poor quality and should never have broken like that. I will NEVER buy from this Company ever again!”

Helpful Report

Posted 4 years ago

“Very poor customer service indeed. I bought online three items that never made it to my home. I emailed the customer service and was told that the items were” safely delivered”. Definitely not to my home!!! They take no responsibility. I got no email to confirm the delivery nor that it was shipped. I will never go back To their website. Last time I did - it cost me $100. Very Disappointed!”

Helpful Report

Posted 4 years ago

“Over priced and very unfriendly staff in Winchester. Don’t look down your nose at me”

Helpful Report

Posted 4 years ago

“A recent expensive package I received was damaged (all boxes torn). The jojo maman Bebe own brand toys were poor quality. I did receive a replacement for the part which was particularly poor, but in general customer service was very poor, and I did not feel like a valued customer. I have spent a lot of money at this shop in recent years so I felt very disappointed by this.”

Helpful Report

Posted 5 years ago

“Good products, not too expensive. BUT - their price and barcode stickers won't come off cardboard. Impossible to remove without damage to the box. Spoiled the look of a present.”

Helpful Report

Posted 5 years ago

“Visited the store in York today to buy for twin girls. Found a girls top in size 1-2 years and wanted another one exactly the same . Was told by an unhelpful and disinterested member of staff that they only stock one of each size and we could look for a ‘similar’ coordinating item. Pathetic if you have twins or triplets etc. Wake up to your customer feedback because the assistant today couldn’t have cared less!!!!!”

Helpful Report

Posted 5 years ago

“Terrible customer service. My sons ‘extra thick trousers’ have a hole in after only wearing twice which I have found disappointing. Customer services have told me that is general wear and tear and it must have been caught on something! This is definitely not the case. Anyway a pair of trousers in the bin and left to learn by my experience.”

Helpful Report

Posted 5 years ago

“My order was for 2 items, (one item/ 2 different colours) The confirmation email showed both the same colour but my online order summary page showed both colours so I didn’t question further When my order came both were same colour and I was told by customer service that it was my error, I clearly outlined that it was not but they insisted that they were correct and alluded that I was being dishonest, they refused to rectify my order I only wish I had taken a screen shot so I could prove it This was my first time ordering from them, I will NEVER deal with them again Avoid”

Helpful Report

Posted 5 years ago

“Cheating of customers! The customer orders online, and then they cancel almost the entire order and send only one product, which is cheaper than the delivery cost (((They do not warn about this and there is no possibility to cancel the whole order. The customer pays for everything ..... Very greedy company with terrible service ! The prices are too high! I do not recommend wasting your time and money!”

Helpful Report

Posted 5 years ago

“It’s not acceptable to send well used products bought for a full price!!! Absolutely disgusting to discover intimate hair on your pillow!!!”

Helpful Report

Posted 5 years ago

“Great quality products and orders always arrive when expected.”

Helpful Report

Posted 5 years ago

“I bought something I then had to return as it was useless. I paid for both delivery and return, which was frustrating. The refund was only made after I chased on it, two weeks after receiving the returned item. However, they were prompt and polite on their chat customer care. The worst part is I tried multiple times to leave a review of the item I had bought, but this doesn't show on the website. This makes me suspicious on whether the rating of their products is accurate... I don't think I will use this website again.”

Helpful Report

Posted 5 years ago

“Wrong item received (Christmas present for daughter). Replacement promised in time for Christmas, to be sent by express mail. After many emails and phone calls, weeks later it turned out it hadn't even been put in the post. Finally got through to someone efficient who took on the problem and arranged to send out the replacement, which I finally received mid January. Postage refund offered as goodwill gesture but I never received that either. Very disappointing and as another reviewer said it is a shame as your stock is generally lovely. The shops don't stock the maternity/nursing range which means you have to order online, so come on Jojo, get your act together and do something about this please.”

Helpful Report

Posted 5 years ago

“The company comes across as equal and accepting.. The market they want to buy jojo products is upper-class established families. So if you seem more on the lower class the staff presume your stealing. Very uncomfortable walking in the shop for a browse. More judgment than acceptance!”

Helpful Report

Posted 6 years ago

“Online delivery pathetic- did not deliver on time, had to make umpteen calls to follow up. Customer services not great. 10 working days now and still haven't received my order when the standard delivery time is 3-5working days.”

Helpful Report

Posted 6 years ago

“Shocking customer service . Delivery still not arrived 3 Wks later. My emails ignored. And then today i get an email saying my request for refund will be processed-which I never requested . This is so disappointing as they have lovely stock”

Helpful Report

Posted 6 years ago

“Prices are rather steep however the staff are pleasent and products are amazing.”

Helpful Report

Posted 6 years ago

“They had the items that we had looked at online in the boutique store near Sheffield. Impressed with amount of lovely stock and quality of the fabric. Fantastic range of toddler accessories aswell. They tick every box. The loyalty stamps if you spend £30 makes it even better.”

Helpful Report

Posted 6 years ago

“the clothes are quality and service excellent delivery is fast”

Helpful Report

Posted 6 years ago

JoJo Maman Bebe is rated 2.1 based on 94 reviews