Jones Bootmaker Reviews

Name: Jones Bootmaker
Rating: 1.73

1.7 Rating 37 Reviews

14 %

of reviewers recommend Jones Bootmaker

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1.7

Based on 37 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been buying shoes from them for years. Always had quality shoes with zero complaints. However, I purchased some boots that only lasted 1 month before the sole wore out. I only wear them for work and I am office based. So, with this I contacted them and it’s been an up hill battle to get them to discuss things with me. I calculated that I had 20 days of wear from a £90 pair of what looked like hard wearing boots. They asked me to take them into a store and they would be sent off for inspection. I left the boots with the store. 2 days later, I receive an email to say the store managers decision was final and they apologised that I didn’t get the answer I wanted. Slightly confused as to why they took the boots from me and haven’t returned them. Discussed by the way they would treat a customer who has purchased over 50+ shoes from them. Date”

Jones Bootmaker 1 star review on 18th March 2025

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Posted 3 weeks ago

“Absolutely the best store. I ordered online, it was clearly stated I would be charged for returns and gave me options before I placed the order, unlike some different shoe stores I ordered from. It took a few days until they got my shoes to delivery company but kept me informed and very next morning, I had them with me. The shoes itself were very reasonably priced, especially with the seasonal discount and amazing quality, inside and out, great fit and comfortable. Shoes worth 4 times as much that were recommended to me by everyone had nothing on the quality, service and information I got from here.”

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Posted 2 months ago

“Paid for boots and never received them. Contacted customer service multiple times and no response. Complete scam and waste of $200. Avoid this company. This is an online scam.”

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Posted 3 months ago

“Had an issue with some shoes I bought and Jones staff were excellent dealing with my query. Quick and efficient and with a smile on their faces. You can’t faulter Jones quality and customer service at all I’ve used them for many years and will continue to do so. I highly recommend. Especially the shop in the city Watling street. The store manager runs a top quality customer service store. Thank you.”

Helpful Report

Posted 4 months ago

“Shockingly poor quality. Paint on the bottom of the soul Paint on the side of the rubber soul Paint on the bulk of the soul is uneven Paint came off on my fingers when I rubbed it Glue marks in the heal inside the shoe Leather looks stretched in parts Stitching is asymmetric when comparing the shoes and the leather around the tongue looks like it’s been cut by a sweatshop child (that need glasses). I phoned, explained, dealt with a very helpful lady who sent a replacement pair for next day delivery - no word of exaggeration the replacement pair is even worse. I will be sending the latest pair back and asking for a partial refund. I will update this review with any developments. Don’t put any weight to their marketing and heritage, this is a cheap brand masquerading as something other than the lowest of low-end. If anyone at Jones Bootmakers reads this, please don’t waste your time with a generic ‘we’re sorry about your experience’ response. At these prices, at your supposed level of quality, you really should get it right first time, except you’ve got it wrong both times. Really disappointed.”

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Posted 9 months ago

“I've bought Jones shoes for my child to wear in school in September 2023 (90 pounds). In 3 weeks (!) the heels were worn and I had to replace them (another 18 pounds). In couple of months the shoes started to look awful. So expensive but so poor quality”

Jones Bootmaker 1 star review on 18th February 2024

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Posted 1 year ago

“JOKERS THE BOOTMAKERS! LAST COME FIRST SERVED IT SEEMS. I ordered a pair of £180.00 Cheaney Chelsea boots in their sale and received confirmation that the order had been received and would be despatched. The price was good so I recommended the deal to a family member who bought 27 hours later. I have been informed that my order will not be completed because of no stock. The person I recommended has had his dispatch confirmed for Friday delivery. Last come first served it would seem 🤪🤪🤪 Jokers the Bootmakers”

Jones Bootmaker 1 star review on 4th January 2024

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Posted 1 year ago

“Ordered £180 boots on 25th November with expected despatch of 16th December. It’s now the evening of 29th December and I have emailed twice, used the chat (was closed down without checking or resolving), replied to the obviously disingenuous response to my TrustPilot review 3 times … absolutely no response, no update on delivery, I can only assume I won’t receive this item, any response, or a refund. Company clearly couldn’t care less. Bad enough but this was bought as a Christmas present. Avoid.”

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Posted 1 year ago

“Mine are made in Brazil, red lace up loafers, the most comfortable and hard wearing shoes I have had in years-i'm 80 so I have had a few! Well done Jones, I'm hooked. The only way to buy is at your shops,really.try them first Pl”

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Posted 1 year ago

“I placed an order for two pairs of sandals, having bought shoes several times before from Jonesbootmaker. Unfortunately BOTH pairs (completely different styles) were too narrow. I have not had this problem before and so I can only think that Jonesbootmaker have changed suppliers or the way they now make their shoes. I then noticed they have come from a company called Pavers and not Jonesbootmaker and so was unable to return them to my local store. I then went to the post office and realised the returns postage was not prepaid and therefore had to pay £11 to return them as needed tracked post as the shoes were nearly £100 each! Will unfortunately NOT be ordering from them again.”

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Posted 1 year ago

“Dissappointingly low quality and poor durability of some quite expensive loafer style shoes. Having been a long term buyer of JTB footwear, the latest incarnation has obviously chosen low price, low grade manufacture. I would avoid using them again.”

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Posted 2 years ago

“Awful quality when the boots actually arrived (the first lot were never shipped or got lost in the delivery process, so I had to re-order them.) An absolute waste of time. Never again.”

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Posted 2 years ago

“Good looking and comfortable boots; however, after two months of wearing them, one sole has decided to come off :(”

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Posted 3 years ago

“Very shady customer service. Clearly lied to me about shipping dates in email, which were inconsistent with the dispatch receipt provided. Took 2 weeks just for them to go to the post office to ship my shoes, which is ridiculous.”

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Posted 3 years ago

“Shocking telephone customer service! Unfortunately the description of the boots I was interested in didn't detail if the insole was cushioned or not so I called the customer services team to ask but they didn't know so they emailed a dept that might know yet they didn't reply in the time that I was advised so I rang again to be greeted by an operator who really couldn't be bothered. Jones want me to place an order for over £100 yet I'm not knowing what I'm going to be getting. Maybe your marketing dept could put more effort into their descriptions including a measurement or gauge to the widths of your boots as 'F' or 'Standard ' means nothing!!”

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Posted 3 years ago

“After 1 months I have received a size 9 instead of 8, now their return process does not recognize the order number, that is attached to the package. What a waste of money.”

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Posted 3 years ago

“I have ordered a pair of shoes 20 days ago, never received them, when asking for status they sent me an email saying that the shoes have been delivered 14 days ago, without no email to confirm the delivery. After that nothing from them. They do not deserve even one star.”

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Posted 3 years ago

“I bought a pair of Ecco shoes and when I came to wear them for the first time found that they were faulty Customer service told me to return them and that they would send out/email a returns note. THEY NEVER DID, EVEN AFTER 2 MORE REQUESTS I FOUND THE ORIGINAL RETURNS NOTE, SENT THEM BACK, THEN NOTHING MORE CONTACT WITH CUSTOMER SERVICES, THEY DONT WANT TO KNOW They now have the shoes I paid for and I have NOTHING I wish that I had read the other reviews. I would then have never ordered from this Company who have defrauded me You do NOT get refunds from this Company”

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Posted 3 years ago

“Bought in good faith but sizing completely wrong, mens size 8 was only very slightly large on my ladies size 6 foot. Robbed of £2.50 to return something that I would have happily kept if the size ordered had been the size supplied. Beware.”

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Posted 4 years ago

“Very good brogues in black had no problems also I go to Jones shop to buy and try not like these twats who order online they must think they're royality what a stupid way to buy things-- a superyacht owner”

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Posted 4 years ago

Jones Bootmaker is rated 1.7 based on 37 reviews