“So ordered a pair of trainers for my gf and didn't realise that makes like fashion existed they r ripping off Nike big time Sara mart offers real Nike products for less cash now my order is delayed so I've asked for a refund but upon reading there reviews I don't think I'll get my money bk”
“they are doing scam’s by showing good quality pictures of the product and than sending a low class cheap copy. All the products which I buy from them are very low quality, So Disappointed”
“Really hard to return items that are not as described or the sizes given. What a waste of money buying from this company.
I didn't expect great quality for the prices but I did expect items to match what I ordered.
AVOID AT ALL COSTS”
“Very poor customer service and they are doing scam’s by showing good quality pictures of the product and than sending a low class cheap copy. All the products which I buy from them are very low quality, please don’t buy anything from Joom app.”
“Worst company to buy from con and fraudsters I should have a refund no goods not delivered yet they putting me through hell to get my refund back I have keep going to hermes the worst postal order company ever”
“Very poor customer service
I was told to log in somewhere else after contacting customer help page with my missing order
I am still waiting for help and my items”
“I have never shopped or registered at joom, however my money was stolen from two cards simultaneously charged to joom. Seeing how horrible the reviews are of this site, this is not surprising. I’m wondering why this site hasn’t been shut down by the authorities of Latvia or wherever it is based.”
“Horrible scam! They sold me a pair of shoes, took months to deliver it, and won't stay truth to their refund policy. Before they you could return the item and be refunded, now the story is quite different.”
“I've made a purchase and all the warranty information on the item being bought it was that it can be returned in 30 days for whatever reason. You just need to pay the cost of the shipping. You only need to get in touch with the support team and request the address for sending the item back. I'm trying to get the address since 23rd of June, I was requested to open the package and take a photo of the item, which I did, and now after sealing the package again, they are requesting more photos. The warranty say you can return for WHATEVER reason, the refund is a different conversation, but they continue to refuse to send me the address due a policy that was never mentioned in advance. #XXNVJJJ8”
“I couldn't give less than a star, such companies should be closed since they are scammers. I've bought a toy via order 37E96X7W and it came with a broken leg. I asked for a refund and provided some pictures with it. Then I was asked by their incompetent support to provide a picture of the package it came it, I did that as well. Then I was asked to provide a video by smashing the toy with a heavy object so that it's destroyed. I provided that as well. Then I was asked to provide a video of cutting the toy with a sccisor, it seem were trying to avoid at all costs the refund. Since I declined this and asked for the refund since I already spent enough time providing evidence I got the refund declined.
Save yourself the time and go to alibaba or other serious platforms and avoid these scammers.”
“Re cieved watc doesn't work told to put new battery in which I did even though was supposed to be new item. Then told only option was to smash it and amend back as damaged very dishonest waste of money do not use save money”
“Warning. Guys don't buy from them! When with purchase is something wrong (which is often) I pay for 2 pair of shoes and they send to small. Refuse to give refund because of theirs mistake in sizes and explaining "because China have different size than EU." Example On label they use UK 6,5 and you get 5 or 5.5. it's all scam just to get money and never giving refunds!!!”
“The orders never arrive,i make you prove that you are not lying and than you are left only with some excusees ,and nothing else.They are not serious.”
“First, I didn't get my purchase order. I contacted customer service and they were very useful. I got my order right after. Also, my purchase was delivered super fast!”
“Ordered a watch but never received it because the address would be wrong. Checken it in the app and address is ok, even paid twice for the watch. Never buy here again.”
“Ordered expensive items for really cheap, but all of a sudden saw that they overcharged me and charged me for items I did not order. I had to cancel my credit card, luckily money refunded by cc company who personally told me they are a SCAM! BUYER BEWARE! They post on these reviews positive reviews. More than 80% of the reviews are NEGATIVE! USE YOUR BRAIN AND SAVE YOURSELF FROM MISERY! It's a Fake website trying to scam your money.”
