Jules B Reviews

Name: Jules B
Address: JulesB Head Office, Yellow Brick House, Newcastle United Kingdom, Newcastle upon Tyne
Rating: 4.83

4.8 Rating 8,202 Reviews

96 %

of reviewers recommend Jules B

4.8

Based on 8,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Jules B:

Jules B is an online fashion outlet supplying leading designer fashion labels all over the world, our online team provides a unique and exhilarating shopping experience that is second to none. We stock designer fashion labels including Paul Smith, Armani and Mulberry as well as exciting up-and-coming brands such as Twenty8Twelve and Toywatch.

Visit Website

Phone:

0191 2112331

Email:

customercare@julesb.co.uk

Location:

JulesB Head Office, Yellow Brick House, Newcastle United Kingdom
Newcastle upon Tyne
NE1 2TY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful nothing a problem”

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Posted 2 years ago

“Fast delivery and good product. The only disappointment was having to ring them a week after returning one of the pairs of jeans to chase the refund and acknowledge that they had received the parcel!”

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Posted 2 years ago

“Quality service”

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Posted 2 years ago

“Painless and great value arrived in time Happy”

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Posted 2 years ago

“Last week I ordered an item which arrived very promptly, but sadly it was too big and I had to return it despite having checked sizing on the size chart etc. I contacted customer service to enquire how I should return the item and spoke to Emma, who was very helpful. However I’m not au fait with technology and so asked Emma to speak to my. wife to explain the process, which she duly did. She ended the conversation by saying if you have any further problems contact me. My wife did have problems getting the QR code from Royal Mail and so we contacted Emma again, explained the problem and she offered to send the QR code in an email for us which enabled us to send the item back without a problem. Emma went above and beyond the call of duty in my opinion and she is an asset to your company, very polite, helpful and respectful. Well done Emma.”

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Posted 2 years ago

“Efficient”

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Posted 2 years ago

“Great service and lovely packaging”

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Posted 2 years ago

“Love this website, everything is delivered quickly and is always well packaged”

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Posted 2 years ago

“Excellent service and prompt delivery”

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Posted 2 years ago

“Can not fault the service of this company, orded one day delivered the next. Well packaged, good price, great product, I phoned before I ordered, and spoke to a very helpful and polite lady, certainly a company I would have no hesitation in using again and recommending to Freinds.”

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Posted 2 years ago

“1st time I've used this site and will use again”

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Posted 2 years ago

“Prize of shipping to norway was way to prizey”

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Posted 2 years ago

“Excellent website, easy to navigate and place order. Always quick to refund if necessary.”

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Posted 2 years ago

“Delighted with the efficiency of the service. Very impressed.”

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Posted 2 years ago

“Always very quick and excellent service. Beautifully packed.”

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Posted 2 years ago

“They are local in my town but always check online as they have so much stock at both their shops. Expensive but beautiful clothes and you don’t see them anywhere else… their sales are excellent”

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Posted 2 years ago

“4th time ordered from Jules b . Great service nothing more to say”

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Posted 2 years ago

“I returned shoes bought online to the Jesmond store one week ago. Despite two emails to customer service no acknowledgement plus did not get an acknowledging email from the store which is normal. I will now need to visit the store to pursue my refund which includes a 26 mile round trip. I must say they are usually good, this however is a concern.”

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Posted 2 years ago

Dear Jeff, Thank you for contacting us. I can see that you emailed us on 12/02/22, as our customer care team are Monday to Friday we picked this email up as soon as possible and wouldn't have been able to get back to you on Saturday. you are correct, our stores do normally give you a receipt to say that we have received your return and that it will be passed to our head office to be refunded, I apologise if you didn't receive one this time around. when you drop your return in-store, they then send this down to our HQ, this then gets placed with the other returns in the queue, this is normally a speedy service, however, we are experiencing a small delay at the moment, I apologise for the inconvenience this causes but please be assured I have located and refunded your return. I hope this helps and if there is anything further we can help you with, please don't hesitate to contact us, Kind Regards, Bernie

Posted 2 years ago

“Delivery was speedy and price competitive as I was able to use new customer discount. Thank you - would recommend”

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Posted 2 years ago

“Always very easy to use online, prompt delivery and packed beautifully.”

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Posted 2 years ago

Jules B is rated 4.8 based on 8,202 reviews