Jumbo Electronics Reviews

Name: Jumbo Electronics
Rating: 1.33

1.3 Rating 97 Reviews

8 %

of reviewers recommend Jumbo Electronics

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1.3

Based on 97 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

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Jumbo Electronics 1 star review on 4th December 2024

Anonymous

Anonymous // 01/01/2019

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“Really it’s very bad service M buy new Samsung mobile under jumbo salama for al zahia city cente my mobile cameras not working m go there for repair sep. 2022 after 15 day my device came with same problem and they charged 100 dirams Again march 20 m go there for repair again with device problem after 20 days call me your device is ready plz collect when m go there and check same problem after 15 days I call there say come it's ready when m go there and check same problem 4 time m go there with confirmation but no salutation m crash my money now till date no any solutions So if you don't want stress don't buy from them.”

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Posted 1 year ago

“One of thw worst store i have ever experienced in dubai. There is zero customer service in deira city center. When buying a mobile phone they dont even explain what apps will be working or not. I would recommend everyone not at all to go to any of the jumbo store again. Worst experience as a customer”

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Posted 2 years ago

“Jumbo "Salama" is the worst thing to spend money on, with very late response& poor quality service. And after taking 11 days to fix my mobile, I only used it for 1 day and again another problem started, now almost another 11 days& no feedback so far. I'll never deal with Jumbo again.”

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Posted 2 years ago

“Really it’s very bad service and I don’t think there’s respect off this company to the customers I pay new Apple headset since 14 February until now I didn’t use because I returned to fix or to find solution until now no update it’s really very bad I don’t advise anyone to pay any item from this company”

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Posted 2 years ago

“Just a few hours ago I bought an IPhone 14 pro from mall of the Emirates Jumbo. The seller was Mr. Abdel aziz who pushed me to take unlimited warranty of apple company But he did not tell us that it is only valid for 2 years, on the contrary, he pretended that it has an unlimited replacement warranty. I paid 800 dirhams for this warranty. After paying, he explained that it is only valid for two years. I was a regular customer of Jumbo, butI will definitely not buy from Jumbo again. He destroyed my trust in Jumbo with his incomplete explanations.”

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Posted 2 years ago

“I recently purchased a laptop from Jumbo at Sharjah City Centre and also availed their 2-year insurance. However, my experience with their repair and customer service was extremely disappointing. My laptop was sent for repair and was returned to me in a worse condition than when I first brought it in, and there was no apology or concern from the team for the inconvenience caused after taking my laptop again for the second repair. Despite multiple follow-ups, I was not provided with any updates on the status of my laptop, and I had to reach out for information constantly. It's not true that The repair will only take 7 to 10 working, it has been 1 month but up until now, my laptop is not with me. The insurance that was offered also proved to be false, as they will not replace the laptop, even if it's in a very bad condition or if it was mishandled during the first repair. You cannot trust their technicians at all. Overall, I had a terrible experience with Jumbo, and I would not recommend them to anyone. So if you don't want stress, don't buy from them.”

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Posted 2 years ago

“Really bad dont go there they will charge u more than market rates . i buy i phone 14 pro max from jumboo near sharaf DG branch they charge me 900/- AED extra for that phone 256 GB please if anyone really want to buy them first check market rates than go there i am really disappointed Poor”

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Posted 2 years ago

“worse and worse. delivery without one item... didn't even apologize, i had to chase after them to get the item. They said 1-2 day max and its been 7 days. noone called or delivered anything. Super disappointed i wouldn't ever recommend or buy there anything anymore in the future!!!”

Helpful Report

Posted 2 years ago

“Worst service ever. I ordered a TV online after 4 days they say its not available through their supplier, the same TV is sold by other Electronic companies and also by the same supplier online. When i showed them the proof, they delayed the response. I told them to find me a similar TV because it will take 2 weeks to get the refund. Instead no response for days and now when I get a call back after so many follow ups, i have been told that the refund got initiated the same day. This is the worst customer management ever. When you go their store and challenge the price against Amazon they say we are here to provide service incase of problems, from Amazon you dont know who is the seller. To be honest, I get better service over Amazon this this store.”

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Posted 2 years ago

“Sold me a broke monitor, told me that I would receive a new one the next day. It has since been a week and still no word. The supervisors are the rudest I’ve spoken to. Now they want to repair the monitor (min 7 days to know if the repair is even possible) and give it back to me. I payed for a new monitor, not a refurbished one.”

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Posted 2 years ago

“Be aware of their smart homes & automation offers , they referred a third party who offered me FAKE thermostat and a crazy bill”

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Posted 2 years ago

“NO DELIVERY ON TIME, BAD CUSTOMER SERVICE with only 1 reply "WE DONT HAVE STOCK" I bought Mobile based on next day delivery (2nd of October, 2022), I have the email confirming next day delivery and until today 11th of October, I am calling the customer service and receiving a reply "NO STOCK". This is very bad service from big company like JUMBO ELECTRONICS to lie to customer just to get money for orders and then everybody will stock with them and need to wait with no other option. Even if I cancel the order there is no way to get back the money before 2 weeks. And we are stock with them and force to wait till they have stock, and this is really unprofessional way and very bad behavior from the company. And for sure I will never buy from them online and I will let all my friends know about it.”

Helpful Report

Posted 2 years ago

“very late in repairing, when calling the noise in the store is unbearable, sales persons cannot hear me and i cannot hear them, layout of the store is not convenient when 2 people needs information from of the reception, I cannot say it is my best experience while shopping for electronics”

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Posted 2 years ago

“Customer service is very good.”

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Posted 2 years ago

“They are selling fake products. They lied to me and sold me an oppo phone only few days battery cannot last for 1 hour. They are dealing in fake products. Do not buy from this. Especially Sahara center Branch. There is an Indian lady selling oppo phones she is a big liar. She sells on lies. Fake products with lies. All their policies are lies written. Someone need to go life on Facebook continues to campaign against them. I pay extra 200 AED as instructed. They told me that Incase phone is not good I will pay 10%and return the old phone. But when I get there the team was so arrogant and told me to keep the phone for maintenance I used this fake phone only for 1 week and I couldn't record whatapp voice message.”

Helpful Report

Posted 2 years ago

“I ordered samsung galaxy S21 FE 256 GB phone via online. the moment i ordered this phone, system shows samsung galaxy ear buda free + 1 yr samsung care plus also with the price aed 2299. That night this offer they removed. I suspected that my delivery also will be without samsung galaxy ear buds. My suspicionwas right. I got the delivery without samsung galaxy ear buds and no where mentioned about the samsung care plus 1 yr free in the invoice. When i contacted Jumbo , they told that right now they dont have smausng galaxy ear buds no stock. they will ship it later. I dont whether they will ship it or not and about the samsung care they told their representative will register it later. These two things i dont have any guarantee whether I will get it or not. In my knowledge I prefer avoid to buy phones form jumbo online.”

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Posted 2 years ago

“Bought a Samsung phone from jumbo that overheated excessively and didn't have capacity for apps. I bought salama insurance as additional 'worry free'. my device is defected and they want to change mother board and battery instead of exchanging for a non defected phone. Don't buy salama and don't think samsung is fixed by Samsung but by jumbo technicians. Very misleading. The technical team admitted its defected but said to change the inbuilt battery which compromises unit further. Surely burning hot phones are recalled? No 👎 they will return with motherboard and battery. Surely a new Samsung wouldn't need that in first year. Aren't phones supposed to last 3 to 4 years before technicians start hampering or compromising the unit? Beware that Samsung here will not exchange even under warranty. Salama insurance is a joke it makes false promises.”

Helpful Report

Posted 2 years ago

“The team is not helpfull at all, they kept my earphone for two months After visiting the store and asking for the reasone one of the staff told me that consumer rights and managment cant do anything, its all in his hands When i asked to see the manager he thrown the peice in my face. Now two weeks later they want me to pay for delivering the peice be ause they think that feeling unsafe to enter their store is not a valid reasone!!!!!”

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Posted 2 years ago

“Worst delivery in UAE!! Received the TV from Lulu on time but Jumbo’s installation team were delayed for more than 1.5 hours from the agreed time!! With no prior notice! Now I need to wait for them till tomorrow to come and install!”

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Posted 2 years ago

“In MOE Very very bad customer service.(HORRIBLE) Sales peeson not help full and making more complicated .and after paying if you ask anything about product they dont want to answer.now i will not purchase anything from jumbo.”

Helpful Report

Posted 2 years ago

Jumbo Electronics is rated 1.3 based on 97 reviews