Jumbo Electronics Reviews

Name: Jumbo Electronics
Rating: 1.33

1.3 Rating 86 Reviews

8 %

of reviewers recommend Jumbo Electronics

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1.3

Based on 86 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

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Jumbo Electronics 1 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be aware of their smart homes & automation offers , they referred a third party who offered me FAKE thermostat and a crazy bill”

Helpful Report

Posted 2 years ago

“NO DELIVERY ON TIME, BAD CUSTOMER SERVICE with only 1 reply "WE DONT HAVE STOCK" I bought Mobile based on next day delivery (2nd of October, 2022), I have the email confirming next day delivery and until today 11th of October, I am calling the customer service and receiving a reply "NO STOCK". This is very bad service from big company like JUMBO ELECTRONICS to lie to customer just to get money for orders and then everybody will stock with them and need to wait with no other option. Even if I cancel the order there is no way to get back the money before 2 weeks. And we are stock with them and force to wait till they have stock, and this is really unprofessional way and very bad behavior from the company. And for sure I will never buy from them online and I will let all my friends know about it.”

Helpful Report

Posted 2 years ago

“very late in repairing, when calling the noise in the store is unbearable, sales persons cannot hear me and i cannot hear them, layout of the store is not convenient when 2 people needs information from of the reception, I cannot say it is my best experience while shopping for electronics”

Helpful Report

Posted 2 years ago

“Customer service is very good.”

Helpful Report

Posted 2 years ago

“They are selling fake products. They lied to me and sold me an oppo phone only few days battery cannot last for 1 hour. They are dealing in fake products. Do not buy from this. Especially Sahara center Branch. There is an Indian lady selling oppo phones she is a big liar. She sells on lies. Fake products with lies. All their policies are lies written. Someone need to go life on Facebook continues to campaign against them. I pay extra 200 AED as instructed. They told me that Incase phone is not good I will pay 10%and return the old phone. But when I get there the team was so arrogant and told me to keep the phone for maintenance I used this fake phone only for 1 week and I couldn't record whatapp voice message.”

Helpful Report

Posted 2 years ago

“I ordered samsung galaxy S21 FE 256 GB phone via online. the moment i ordered this phone, system shows samsung galaxy ear buda free + 1 yr samsung care plus also with the price aed 2299. That night this offer they removed. I suspected that my delivery also will be without samsung galaxy ear buds. My suspicionwas right. I got the delivery without samsung galaxy ear buds and no where mentioned about the samsung care plus 1 yr free in the invoice. When i contacted Jumbo , they told that right now they dont have smausng galaxy ear buds no stock. they will ship it later. I dont whether they will ship it or not and about the samsung care they told their representative will register it later. These two things i dont have any guarantee whether I will get it or not. In my knowledge I prefer avoid to buy phones form jumbo online.”

Helpful Report

Posted 2 years ago

“Bought a Samsung phone from jumbo that overheated excessively and didn't have capacity for apps. I bought salama insurance as additional 'worry free'. my device is defected and they want to change mother board and battery instead of exchanging for a non defected phone. Don't buy salama and don't think samsung is fixed by Samsung but by jumbo technicians. Very misleading. The technical team admitted its defected but said to change the inbuilt battery which compromises unit further. Surely burning hot phones are recalled? No 👎 they will return with motherboard and battery. Surely a new Samsung wouldn't need that in first year. Aren't phones supposed to last 3 to 4 years before technicians start hampering or compromising the unit? Beware that Samsung here will not exchange even under warranty. Salama insurance is a joke it makes false promises.”

Helpful Report

Posted 2 years ago

“The team is not helpfull at all, they kept my earphone for two months After visiting the store and asking for the reasone one of the staff told me that consumer rights and managment cant do anything, its all in his hands When i asked to see the manager he thrown the peice in my face. Now two weeks later they want me to pay for delivering the peice be ause they think that feeling unsafe to enter their store is not a valid reasone!!!!!”

Helpful Report

Posted 2 years ago

“Worst delivery in UAE!! Received the TV from Lulu on time but Jumbo’s installation team were delayed for more than 1.5 hours from the agreed time!! With no prior notice! Now I need to wait for them till tomorrow to come and install!”

Helpful Report

Posted 2 years ago

“In MOE Very very bad customer service.(HORRIBLE) Sales peeson not help full and making more complicated .and after paying if you ask anything about product they dont want to answer.now i will not purchase anything from jumbo.”

Helpful Report

Posted 2 years ago

“Pathetic customer service manager I have ever seen in my life. Customer service was horrible. In MOE branch I purchased the iPhone and I went to have a quick bite and I open the phone. I tried to configure my details and phone was not working. Instant I went to the store and I told them to replace it with new device bcd I didn’t wanted to have a failed device when I purchased it wi full money. Agent said he will speak to the manager and manager was pathetic. He was not ready to give a new phone and neither give me a voucher. I was completely went blank and I yelled them to be fare. Instead manger and agent both refused to help. Agent told me to keep the device and come tomorrow afternoon, they will check with the apple, I ask for the receipt and he refused to give. Then I asked afternoon what time bcd I was flying on next day. He told me after 7pm I was furious and told him 7pm is not afternoon. Manager asked me to go to apple store. I have purchased the phone from Jambo, why would I go to apple store, when I haven’t even use the phone. Never in my life I haven’t seen such a rude customer service. They even call the security for 2 girls, which was me and my sister. I would never ever recommend anyone to go to your store”

Helpful Report

Posted 2 years ago

“recentlt gave my bose soundtouch 30 speaker for repair as it was not turning on. I gave it to the service center in Al Fahidi, Jumbo . 3 days later i got an estimate saying it will cost me 750 aed to get it fixed. For whicj i rejected as the cost is too high. Later the same day March 8th 2022, i got a call from the bose technician saying if you pay 450 aed, we can trade in the device for a new one, the same model. I agreed too for the same. 3 days passed, but no information about the same was given to me. So i called the customer service to raise a complaint. The technician calls me and refutes the claim saying no one called me , and their office closes at 5 pm. This is so not right and i feel mislead. I terribly disappointed by this whole situation. Jumbo electronics has really let me down. Misleading and not worthy of customer satisfaction.”

Helpful Report

Posted 2 years ago

“Kindly don't purchase from jumbo. We bought a piece from jumbo and it's battery was draining out fast. As advised by call center we reached their store in Burdubai. They refused to Change the product and said of we need to change they will deduct 15% of the total amount. The attitude and customer service is vey poor. Guys buy from amazon or noon, they will refund the total amount atleast.”

Helpful Report

Posted 2 years ago

“I just buy an Mi Watch cost 479dhs . I don't like the features in the same ! So I would like to return the watch then went to the jumbo in mirdiff city within the valid return policy period! They Told me like won't able take it back because the pandemic reasons! Already discussed with the same with their customer team and no use ! I have to use it anyway ! This is it ! Once you buy it never think about return it! Not possible with jumbo ! #return _|_.”

Helpful Report

Posted 2 years ago

“Non-existent service. The computer camera is horrible, it crashes constantly, horrible sound; it has multiple issues. I can’t share screen on work calls (primary work activity for me) as it crashes. Had to purchase an external camera as the image was so grainy. My 5 years old laptop which this was replacing has significantly better video and sound. 7 day “easy exchange” appears to be printed words only. When you call they say it’s 5 days. Exchange was refused. I am not seeking a refund, only to exchange for a working product. I asked for a manager call back. No call. Now it’s passed the 7 days. I ordered online but apparently I must physically go into a store for “repair”, no exchange. Almost 16,000aed for a piece of garbage computer. Through work I’ve order thousands of computers. This is the first time I’ve been stuck with such a useless machine and no service by the vendor. I’ve made a costly error purchasing this Dell from Jumbo. I won’t make this error again. It’s staggering that Jumbo is okay with having a client pay 16,000aed for something they can’t use. Disappointing and frustrating.”

Helpful Report

Posted 2 years ago

“I purchased a 12-month PS Plus subscription 3 days ago from their online store and I still didn’t get the code. I got in touch with their customer support and they insisted that the code has been sent to me when it has not. I then visited them personally and after doing some phone calls, they told me that there was a problem with the code generator and that they will get back to me. It has been 3 days and I still didn’t get any response from them. I asked for a refund but they told me that was also not possible. This is the worst experience I’ve ever had with online shopping ever and needless to say, I will not be purchasing anything from Jumbo ever again”

Helpful Report

Posted 2 years ago

“I bought 5:30pm october 14,2021 and i got the item at 8:30pm. When i got home i tried the merlin projector, it is defective. I returned to jumbo dubai mall at 1pm next day. The service manager said. If he stick with the policy he will not exchange the product since it is already opened. It fell me crazy them. If how will i know if the product is defective if i will not try it. In just 17 hours. Not even tried watching movies.”

Helpful Report

Posted 3 years ago

“item missing in box!! so i bought the new MS pro 7 that comes with a surface pen. had them install all needed MS package as well for lifetime. came back home, when i opened the boxes, turned out that the surface pen box is empty, the pen is not inside of the box! dono what to say, i have been chasing them for week calling everyday now to give me a surface pen, and they go by saying well CCTV camera didnt show anybody opened the box! so if i dont have the pen and they didnt take it then what ? i know that i am not lying ! if you wana buy from them, make sure to see all items before u leave the shop. im lucky it was the pen which was missing and not the screen or the charger!”

Helpful Report

Posted 3 years ago

“They are scammers ooooo people dont buy nothing from them i have just being scammed through their whatsapp i have lost 10,750 dollars please guys stay far away I have being scammed and I am going to sue this company please don't buy from here for your own good please please below I am going to upload their manager iD this is the fake invoice they made to me they are scammers guys please don’t buy nothing from them I advice”

Jumbo Electronics 1 star review on 17th April 2021

Helpful Report

Posted 3 years ago

“Beware from jambo saleman and Manger they make target customer 1 customer out of 100 because no one understand they cheat me i take note S20 when i check charge going down with using I reached store they they will send Samsung and if report its OK means mobile is OK and they give report mobile OK but I facing problem still but they not listening mobile screen touch also not working. They all cheating customer my money already I loss but other customer please take care when u reached first one salesperson dealing with you and when u ready suddenly one salesman will come and joined with you means u r the target. Beware Beware”

Helpful Report

Posted 3 years ago

Jumbo Electronics is rated 1.3 based on 86 reviews