Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 753 Reviews

2 %

of reviewers recommend Just Eat

Company Reviews

Questions

Metrics

Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

Write Your review

Tell us how Just Eat made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disgusted with just eats service this is more than once that they have taken my money and not delivered everything I have ordered, then they lie to customers and tell them they offer a refund but they don’t, they give you credit to use their bad services again and I’m still deciding wheather to take my complaint to small claims, considering they don’t Re deliver when they mess up the service and secondly, the refund is not to my bank account and I’m furious.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Our food never arrived, on the map it said the driver had lost signal and was all the way over the other side of Ipswich. Almost £100’s worth of food we were waiting for and never got it. Thankfully we got a refund in the end but not really the point. The restaurant themselves were helpfully but couldn’t do much after it had left them.”

Helpful Report

Posted 3 years ago

“Horrible. my food never delivered to me. I was refused refund because the restaurant said they delivered food. God knows where they delivered. absurd logic. very unhappy. will never use just eat . i recommend that don't use Just eat as they can do what they like.”

Just Eat 1 star review on 4th December 2020

Helpful Report

Posted 3 years ago

“Absolutely disgusting, it takes over 3 hours to deliver from a place thats only 15 min away from my home. And their customer service is non existence. You wait on call for over 40 min and stops ringing or you can chat to a bot which is absolutely ridiculous 🙄 so basically if you want a shitty service and no food and have your money stolen by all means go ahead and order from just eats and enjoy.”

Helpful Report

Posted 3 years ago

“Poor poor service second time this has happened. Placed order assigning driver and never get assigned!”

Helpful Report

Posted 3 years ago

“We ordered a meal from McDonalds in Newquay. The driver never delivered the food, but it was marked as “delivered” on the app. JustEat said the food was delivered, even though it wasn’t. JustEat is a thieving company that doesn’t deliver on services purchased. Avoid JustEat!”

Helpful Report

Posted 3 years ago

“I ordered a delivery from McDonald's and when it arrived is was missing an item. I called the restaurant and they could see the missing item and apologise. They then told me there was nothing they could do about it and to call Just Eat, not great customer service I must say. I called just eat to be told they can not re deliver it and I can not get a refund!! They would only put the credit on to my just eat account! This is shocking, to my knowledge it does not state anywhere that if items are missing they will only credit your account and not issue a refund. So, not only did I not get any food Just Eat have also kept my money!! 😡😡”

Helpful Report

Posted 3 years ago

“Ordered food nearly 2hrs ago taken the money says my food has been delivered BUT HASNT!!! I CANNOT GET THROUGH ON THE PHONE AND IM 99TH ON THE CHAT!! 😡😡😡”

Helpful Report

Posted 3 years ago

“I ordered a delivery of fish and chips, the store is about 20 mins away, it took the driver over an hour to get food to me, so the food was cold instead of the ice cream which was warm. I complained, they said that I had credit, so I ordered an other meal thinking they would take the money owed off the next bill but no. So never got a refund or credits as they call it. NEVER GOING TO USE THEM AGAIN.”

Helpful Report

Posted 3 years ago

“Ordered food from McDonald’s.. When it got here the food for freezing!! Waste off money Never ordered off just eat again!”

Helpful Report

Posted 3 years ago

“Horrible experience like most of the people here. The driver stole my food and it said delivered. I was waiting outside and nobody came ! I’ve contact them and they replayed .. it’s been delivered no further action will be taken. I delete the app and All my friends did the same. Shame ! They stole my money and my food!”

Helpful Report

Posted 3 years ago

“Ordered food, driver delivered to someone else....no food & no refund. Never order from them again. Big fat 0 from me.”

Helpful Report

Posted 3 years ago

“Honestly some of the most vile customer service I have ever recieved. Ordered over £30 worth of food, said it was delivered at 2:02pm - well at that time I was at my front door waiting for the delivery, as I had recieved a text just a minute or so before to say the order is on its way. By around 2:30pm I contacted just eat, they passed it to investigations and said I would be contacted in 24-48 hrs. I had to chase this up twice and eventually 6 days later got an email to say basically they won't be refunding me, the driver and the resteraunt confirmed it was delivered to me. I called them back up, to say my piece, that this wasn't the truth to be told we will pass it to investigations again. No, absolutely not, so I asked to speak with a manager, was told I would recieve a call within 20 mins. Surprise surprise, the call never came. I went and spoke with the resteraunt directly and they stated they had no contact with just eat and in fact did not confirm my order was delivered, they also stated that on the same day I didn't receive my order, 3 other individuals complained about it too! Thankfully the manager passed this on to her manager and personally contacted just eat to sort this for me, but if she hadn't, just eat honestly had no intention what so ever of refunding me. They simply don't care.”

Helpful Report

Posted 3 years ago

“I ordered a meal for three costing £39. Order placed at 17:30 for delivery at 18:35 meal arrived at 19:15 40 minutes late when opening the sealed bag found the food COLD. Will never use just eat again”

Helpful Report

Posted 3 years ago

“Just eat is disgracefull They couldnt find our address saying it doesnt exist, although we live here and they accepted the order for this address ( update your sat nav !!!! ) Tried to help driver who could barely speak english, he said he was outside number 6 so in terrential rain went looking for him at number 6 and he was not there, no6 is my brother in laws house and guess what he as never been there at all Called just eat, no Appology and only refunding half the money Well not when we call the bank and tell them we havent received the goodspaid for then we will get the full refund anyway By offering good customer service and a full refund you could have kept a customer But through pure greed lost one for life which will lose you more money long term Just eat is a disgrace”

Helpful Report

Posted 3 years ago

“Just Eat Fraud!!! I have had a terrible experience with Just Eat drivers fraudulently claiming they have delivered my food when they totally haven't. This has happened twice in two days. I have been chasing Just Eat to get a refund and they make it so bloody difficult. Good restaurants are being let down because Just Eat is just utterly dreadful and keeps using fraudulent deceitful delivery drivers who will just lie if it makes their life easier. Will never ever use Just Eat again.”

Helpful Report

Posted 3 years ago

“Terrible service. My food arrived very late due to the Just Eat system not assigning a driver to collect the food. They only assigned a driver when I called them (which was not easy to contact them as they make it very difficult via their app). I tried to cancel and they did not allowed me to do so. I asked for refund and what they offered was unacceptable. Useless. Never again.”

Helpful Report

Posted 3 years ago

“Absolute scumbags. Lie about delivery times and refuse to give a refund. 30 min delivery time advertised turned into 2 hours. Don't waste your money, do not use.”

Helpful Report

Posted 3 years ago

“We have used Just Eat a few times but they seem to be getting worse.... Two late deliveries in a row and no response to complaints... cold and soggy food... from usually OK restaurants.... Also we pay extra for this rubbish service and also the 20% off on Cheeky Tuesday is a con.... it is often cheaper to order direct from your favourite restaurant... check it out....”

Helpful Report

Posted 3 years ago

Just Eat is rated 1.1 based on 753 reviews