Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 758 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 23rd December 2024

Anonymous

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

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Cara Evans

Anonymous

Anonymous // 01/01/2019

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“I ordered recently from my local Indian who’m I (won’t name) via just eat. Now order was late stone cold and some missing. So call restaurant no luck so go to just eat and am given a refund. Two days later I’m not happy as money not returned so contact just eat to be told I’ve been given an account credit , not a refund and now I’m to late for it to changed so ask to speak to supervisor 24 hours later I’m still waiting. Now I’m going to cancel my just eat account and they can stuff it where the sun don’t shine.”

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Posted 3 years ago

“Ordered from McDonald's via Just Eat. My order failed to arrive so I contacted Just Eat via a live chat link and was told that it would take 48 hours to investigate. When I told them this was unacceptable I got an extremely negative response. So I rang their customer service helpline the next day only to receive the same terrible service. I will not be using just eat again as they rip you off”

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Posted 3 years ago

“Why can’t I give no stars? Terrible customer service and business… Terrible customer service and business practices. Placed an order which took over 2 hours to arrive. Initially just eat agreed to give £5 credit. Fair enough I thought but when I ordered today no account credit. So contacted them and initially was offered the 5ver but then was told that they were unable to as the system wouldn’t allow them to do this. Then they said I had cancelled the order. When I pulled them up on this and asked to speak to a supervisor they lest the call. It’s a shame as I use them regularly but not anymore. Also food is always tepid!! Use Uber eats or deliveroo instead.”

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Posted 3 years ago

“If you want to pay for food you ordered and wait on average 2 hours, however tonight it took 3 .. for them to then cancel your order without explanation This is the place for you However they will refund you you will remain hungry”

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Posted 3 years ago

“Absolutely shocking... Ordered 2 meals from subway. Both arrived freezing cold and 90% completely wrong and not even fit to feed the dog.. contacted the store who advised me there's nothing they can do without me contacting just eat in order for them to resend/refund my order. Contact just eat to be transferred to 3 seperate agents, who all refused to assist me. Finally transferred to someone else who tells me my issue will be escalated, and I'll receive an email within 24 hours to take photos of the meals and send them over. After this is done it's expected to take 72 hours to be contacted from someone who will then apparently have to transfer the issue to another department which could then take a further 72 hours to reach an outcome.. so basically it will take 7 days before I will get any help/assistance with the messed up order. I explained to just eat about my illness (type 1 diabetes) and that I wasn't feeling the greatest,hence why I opted for a food delivery rather than struggle to cook something. the agents were not interested and offered zero assistance. Very very poor customer service on this occasion which has made me to decide to never use just eat again if they're happy to take my money and offer zero assistance with incorrect deliveries Absolutely shocking experience considering, I've been refunded credit into my just eat account in the past when orders have been messed up (obviously by different agents who wanted to do their job)”

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Posted 3 years ago

“Was never delivered and Just eat saying as it has been shown as delivered by the driver there is nothing they can do until a full investigation which will take up to 72 hours in the meantime I’m £30 out of pocket and no birthday treat for my son!!! Not Krispy Kreme’s fault but they should be able to to make a complaint as it also looks bad in them! Will never use Just Eat again. Hope the person who accepted my order at the incorrect address enjoys my sons birthday treat!!!!!!”

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Posted 3 years ago

“The worst company to order food from! Ordered before, I had to cancel my order cos no driver was picking it up, got offered a refund & £5 credit to my Just Eat account, and I’ve got NOTHING BACK! Have emailed them 3 times regarding my refund and they don’t reply! Ordered again from Just Eat tonight and the SAME thing happened, yet my food turned up stone cold!! Will never ever use Just Eat Ever again absolutely disgusting service!”

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Posted 3 years ago

“Took my money and never delivered my food. When I contacted they refused to refund me. Appalling company, I'll never use them again.”

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Posted 3 years ago

“I ordered a meal waited watching there app like a clown it never came order numbwr1181019040 awful company”

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Posted 3 years ago

“I placed an order which arrived on time. That was the only positive thing. The items I ordered did not turn up, what was sent was stone cold and the drinks were a mess n the bag. I had to re-order the same food with a different company and pay for it whilst awaiting resolution of the issue by just eat. This is a service I WILL NEVER USE AGAIN. It’s just not worth it.”

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Posted 3 years ago

“One of the worst experience ever had, the delivery person shows not effort in delivering the food, they don't call and lie that they waited with the food, it is completely unreliable and customer blaming app! L'une des pires expériences jamais vécues, le livreur ne montre aucun effort pour livrer la nourriture, il n'appelle pas et ne ment pas qu'il a attendu avec la nourriture, c'est complètement peu fiable et l'application blâme le client!”

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Posted 3 years ago

“I ordered takeaway and it wasn't delivered to me. Restaurant were very apologetic and said they've received confirmation of delivery, but it wasn't delivered to me. Restaurant handled it well and made us another order without additional charge which we collected. Restaurant said they were unable to reach just eat driver as just eat didn't provide them with driver's contact details. I've used just eat for years but issues like that makes me want to switch for uber eats or equivalent as just eat cannot deliver the promise - they didn't deliver my takeaway. 10 out of 10 to the restaurant I've ordered from and 1 to just eat and advice towards others - DO NOT USE JUST EAT.”

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Posted 3 years ago

“Delivery arrived within 20 mins of ordering!”

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Posted 3 years ago

“Very poor customer services Last time I ordered , the order took 2 hours Asked for a manager but been advised a manager will call back in 72 hours but never happened Very poor service , completely different not like Deliveroo and Uber !”

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Posted 3 years ago

“I spent 10 minutes on the phone with the driver, trying to convince him to go exactly on the Google Pin instead of trying to look at the numbers at the doors and trying to manually find it but he apparently he knows better and didn't listen saying that he went there but didn't find my door (The google maps pin is literally at the front doorstep) He eventually gave up trying to find it and WENT HOME. I tracked him on the GPS how he went home and I even know where he lives because his GPS turned off. The delivery was NOT marked as Delivered that night, but it was marked as Delivered in the morning which is quite suspicious. I have a history of 20+ orders from the same restaurant to the same address in the past month, none had a problem except this one, so I know it's not me or the address. JustEat are giving me the runaround. I contacted them and was elevated to some other team who were going to elevate my issue to an investigation's team and I was supposed to hear back within 48 hours. NOPE! I didn't hear back 3 days later. I also didn't get any emails about any tickets being created, likely because I changed my email just before my support requests and their system is too slow to respond to the change and I'm still not getting emails to the new email address even 2 days later. They are probably going to my old email address that I can't access anymore. (Nice eventual consistency databases you got there... your software is worse than your service). My next step will be a chargeback, so enjoy the chargeback fees, you low scumbags. I don't care if it's just 6 pounds, I'm not letting that baboon driver or JustEat have a single penny.”

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Posted 3 years ago

“Terrible delivery service ordered 2 happy meals and double cheeseburger meal arrived the burger was just a bun no meat or cheese, got through to chat line not interested, it’s no about money it’s the shitty customer service and just eat, don’t use them”

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Posted 3 years ago

“Terrible experience. Ordered some food this evening and the app said it had been delivered yet no food had arrived. Tried contacting the restaurant, but they just referred me to Just Eat as they had dispatched the order. No phone number for Just Eat, just an online chat where I had to wait behind 68 other people and was then thrown out three times. After 30 minutes I eventually got to message a Just Eat customer service person who said that my issue would be sent to another team to deal with and they would be back to me in 48hrs. A complete joke. Ordered some more food through Deliveroo and it arrived 20 minutes later.”

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Posted 3 years ago

“My order never got delivered. Contacted costumer support. Theh told me they will investigate and get back to me after 48 hours”

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Posted 3 years ago

“Go direct to the restaurant, don't use just eat... Restaurant we ordered from are happy to supply a full refund due to 2 hour late order and cold food totalling £33.00. Just Eat are offering £20 credit to our Just Eat Account... Their terms state contact the restaurant direct for resolution... but then do what they want with no accountability. They take money from the small local businesses as it's easier to use them.... If we went direct, we would have had our refund straight away and not had so much stress.. Clearly don't think of repeat business for the sake of a few £££££. Will never use them again, will go out of our way to warn others to avoid and go direct. Absolutely stupid company. They have also wasted countless £££ on staff contacting us regarding the issue... sort yourself out... seriously.. Especially at the minute, support the local companies. You can order from them.... cut out just eat..”

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Posted 3 years ago

“Terrible customer service. There a glitch in the Just Eat app which led to me getting the wrong order - contacted Just Eat live chat to request a refund - who then told me they would "investigate" and I would hear from them within 48 hours. I did get an email asking for more information and photos and was again told they'd get back to me within 48 hours because they would "investigate". I responded with my photos etc. and never heard back. Emailed twice again and never got a response, it's now been nearly 2 weeks. Don't think I will see my money again, horrible customer service. Will never use them again and leave bad reviews wherever I can. There's lots of other delivery services with way better customer service (not hard to do to be honest), I recommend using any other platform.”

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Posted 3 years ago

Just Eat is rated 1.1 based on 758 reviews