Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 752 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

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“I ordered a meal costing £30. It never even left the shop as was cancelled thier end but I was still charged and just eat refused to refund me. Theft”

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Posted 1 year ago

“Absoloute Rip off food never arrived and was promised a refund that never came. Shocking, theives!!!!”

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Posted 1 year ago

“Scammers & Thieves !! Please do not use this awful company!! They basically take your money, don’t deliver the food then refuse to refund you!! You can only email them then you just get automated emails back. I really don’t know ho”

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Posted 1 year ago

“We never received our order, yet the app stated delivered and we could not track on the app. Bad customer service from justveat and the resturaunt ordered from.”

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Posted 1 year ago

“Ordered a burger and fries from Five Guys but only received the burger. Complained to Just Eat and they eventually refunded me for the missing fries but didn't refund any of the service fee I paid, which was a percentage of the order total (including the fries). So I had my meal ruined but was only partially refunded and received no actual compensation. When I complained further, they insisted this was company policy. Wow.”

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Posted 1 year ago

“Wrong order sent scammed by just eat”

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Posted 1 year ago

“Ordered my shopping from Asda. Which I have done on numerous occasions and never had any problems getting a credit or refund for missing items. Today however my order was missing two items I submitted the refund request only to receive a generic email stating the following: Thank you for contacting us about your recent order ********. We're sorry to hear you didn't have the great experience we wanted for you. We've looked into everything in detail to see what we can do. On this occasion, we're unable to offer a refund or compensation based on all the information we have. We appreciate your understanding and we hope to have the chance to provide a better experience for you next time. Thanks again for getting in touch with us. What information do they have, I didn't receive two items, whats so difficult. I replied to enquire why they won't refund me and I received very much the same response. If Just Eat are doing this to customers how much are they making!!! I realise the issue is Asdas fault for not picking and packing the missing items but Just Eat should refund its customers then seek to claim back from Asda. In the current climate with the cost of living crisis every penny counts and you are ripping already struggling customers off causing financial hardship. I now have to buy missing items again. SHAME ON YOU JUST EAT!!!! Will not be using them again account deleted.”

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Posted 1 year ago

“Bad customer service when orders are sent incorrectly. Go elsewhere!”

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Posted 1 year ago

“My dietary requirements were not followed but they refused to issue any refund. Terrible customer service.”

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Posted 1 year ago

“Awful company. Not only they refused a refund for missing items, they are also making fun of customers complaining to them. I was told after 3 back and forth emails that since I can't provide a photo they can't look further into it. Just to make myself clear: provide a photo of a missing item... They are the worst, I just deleted my account.”

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Posted 1 year ago

“2 double big macs missing from order & 3 barbecue sauce & 3 sweet & sour . Asked for refund turned me down. Total rip off Out of 6 times ordered only had condiments once”

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Posted 1 year ago

“Terrible service. Ordered from burger king, turned up 40 minutes after pick up, food was stone cold and items were missing.”

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Posted 1 year ago

“Absolutely DISGRACEFUL customer service. Just be aware If anything whatsoever goes wrong with your order they will not do anything to help and definitely will Not refund. This company is disgraceful they seem to not be included in Consumer Rights laws and don't give one iota about any problems, the refuse to resolve anything.”

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Posted 1 year ago

“Ordered one order received/charged for 3 !!!!. Nothing they or KFC Leigh can do ? No refund over £70 down. Both disgusting customer service.”

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Posted 1 year ago

“Everything was wrong”

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Posted 1 year ago

“It's a good thing I don't order on their app. This is what I saw when I called into a busy pizza restaurant. Do 'Just Eat' ever check on hygiene standards? The smell of the bag was incredibly greasy and horrendous! I hope they don't use the same one for vegetarians food too! Sorry, I thought I'd be able to post the picture I took. Just take my word for the filth.”

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Posted 1 year ago

“I received the wrong order and although I sent photographic evidence to their customer service they are refusing to refund me. I still have the wrong order here it is food and is now spoiled but I offered them to come and collect it if they don't believe me. Disgraceful customer service! Do not use this service, they really don't care.”

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Posted 1 year ago

“I've used this for years. Regularly odd items are missing but I'm missing an entire £80 co-op order and being refused a refund because they can track the driver to driving to my house but yet can't provide proof that it was handed over. And because I've requested a refund for odd items previously that had been missing off various orders that makes it OK that I don't get my £80 back?!”

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Posted 1 year ago

“Awful company no customer service except to send a message which they say they never got, undercooked and raw food , items missing and after a week of trying to get hold of someone they say I have left it too late and conveniently they did not receive my messages. Deleted account and will not be using again, avoid and take your money elsewhere”

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Posted 1 year ago

“Speaking as a business, it's the most ridiculous online ordering system I've ever seen in my life. You can't even add your own menu, you send an excel list, they make people with very bad English as administrators in India, you try to add products with them, you enter their system as if it was 2013, not 2023. It is not a suitable system, while its competitors are very high quality, their system is like a potato. I don't understand why you are trying to add restaurant or supermarket to your system if your system is not ready. My score is 0. Your management style is 0. The English accent or understanding of your customer representatives is 0. I will never use them again, neither as a customer nor as a business. I will cancel from our 10 branches.”

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Posted 1 year ago

Just Eat is rated 1.1 based on 752 reviews