Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 753 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

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“I just ordered a subway from Margate through just eat, the order arrived incomplete, I asked the driver if he was going to bring the rest of my order, he said "no, call the restaurant" taking no responsibility ( annoying) So I tried to call the restaurant about 10 times with no answer (annoying) so I called just eat to complain was put on hold twice, the second time was for 30 mins, finally I gave up as it was clear to me that just eat take no responsibility either. Needless to say I will never use Just eat or subway ever again as they can get away with charging you money for nothing.”

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Posted 4 years ago

“I think just eat is a scam company, they let scam people had their meal and claimed their money back use any reason . Where were the money ? They pocketed it or really -the customers claimed back the money? It’s like you bought an ice cream ,ate it , don’t like it , and go back to the shop asking the money back . Do you think the restaurant didn’t spend money buy the ingredients? Do you think they didn’t pay to bring somebody in to cook and serve. If people have no respect for others people’s work then never order again from takeaway or never go out to eat . Greasy people !”

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Posted 4 years ago

“Spoke with Bharath. C who was extremely helpful and resolved my issue in minutes and he was especially apologetic for the previous person I had spoke to who was very unhelpful. Thank you Bharath. C it was appreciated.”

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Posted 4 years ago

“Spoke to Jennie O online who extremely unhelpful and didn't read what was written, her responses didn't make sense and she was rude l.”

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Posted 4 years ago

“Rubbish customer service - see my full review on Trust Pilot pls”

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Posted 4 years ago

“Food not arrived. Not refund the money. I wait 2 weeks. Useless customer service. Waste of money and time”

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Posted 4 years ago

“Missing items Had to explain to the help / call centre what was missing only to be told they wouldn’t fix it Told I couldn’t speak to a supervisor or on duty manager. Still not refunded or items sent”

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Posted 4 years ago

“didn't even want to give a star. I can see so many people with 1 star for just eat. Ordered for first time with just eat absolutely horrendous and disgusting customer service. Treated terribly. Don't eat with them. They don't know what they are doing either. Ordered a takeaway with them from Indian restaurant MOSSLA Kirby Cross Essex absolutely dreadful food eaten takeaway from them first time ordered kebab in pitta turned up with bright red uncooked meat in a tin no pitta bag of salad, food was cold and gave us mushrooms and didn't order mushrooms. Awful. Just eat wouldnt help. Please don't eat with them.”

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Posted 4 years ago

“Just eat refusing refund for cold inedible food as the restaurant know how to play the game and not mark as delivered. So just eat can't step in. It was also 2 hours late. They have cut me off from. Online chats. And refused any help at all. Other than They called the restaurant who said food was hot when they had it. Disgusting service.”

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Posted 4 years ago

“Ordered Many times from Just Eat Usually fine. On the 16th/6/20. Put a pre-order in at around 3.30ish as I was going to work for 6. First arrival time 5.15 Great. Second Arrival time 5.30 bit of a rush but ok. 3rd Arrival time 5.55. To late. Better cancel. Got the number to cancel.The phone had been cut off. After finally actually speaking to a person and not the bloody bot. Managed to cancel to be told I would only be refunded 50%. WHY??? 50% WOULD BE GOING TO THE RESTAURANT. Because I dident cancel in time and they made the food. Is it my fault they had their phone cut off???? Then just eat said I would have to contact the company myself. How the phone as been cut off. They told me to leave a review. That I did. And because it mentions Them they did NOT print what I wrote just put up a star. Disgusting will never use again. Also where is my 50% refund. The company IS A JOKE.”

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Posted 4 years ago

“Something will go wrong now and again, of course. But the real test of a company is how it responds when it does. In my case: dreadfully. I ended up with food not arriving even 90 minutes after the delivery time, and being six times (!) promised that the driver had been checked with and the driver was only a few minutes away. It's hard to believe those "checks" were real, as the driver never appeared in the promised time. Just Eat's customer service team also didn't see the problem with telling me the driver was 2 minutes away and then, 15 minutes later, saying the driver was 10 minutes away without any explanation at all for what was going on. Just Eat also tried to insist that I pay for the order (which was why I had to persist for so long with asking where the food was), and repeatedly told me that I should rate the restaurant poorly if I was unhappy, even though the problem was with the Just Eat and the (fictitious?) drivers, not the restaurant.”

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Posted 4 years ago

“Appalling service. Ordered food from a local restaurant who failed to deliver, but marked the order as delivered. Whether they delivered to the wrong address, or just did not bother I don’t know. What I do know is it wasn’t delivered to my address. After contacting Just Eat about this I was told the only thing I can do is phone the restaurant, I explained that I have done this constantly for the previous half hour, I was told there is nothing they can do and I have to contact the restaurant, with the time that passed during this conversation (nearly an hour), the restaurant had closed, so would no longer be able to contact the restaurant tonight. Just eat have told me I will need to contact the restaurant tomorrow to sort the delivery of my food. So the food I wanted tonight I have to arrange for tomorrow and that is all the help these guys give. Stole my money.”

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Posted 4 years ago

“My food was cold and overcooked. just eat customer service is horrendous. I have ordered many times through just eat and this is the first time i have needed to complain about my food. it was so poor and although a small amount of money i felt it was only right to complain at such a poor service. i was in a live chat and a queue of 40 4 times!!!! i explained the problem over and over, they asked me for photo evidence of food that was cold? honestly how is that possible.... i contacted them immediately after the delivery by the time we spoken about photos an hour later i had thrown it away!! they closed my complaint. i have been completely ripped off. i am seeking now to take it further out of principle. AVOID JUST EAT AT ALL COST”

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Posted 4 years ago

“Ordered food that never showed up. Contacted customer services to rectify this and was basically told well the driver said it is delivered so there is nothing that we can do on our end. Paid for a takeaway that I never got to eat. Just eat stole my money, called me a liar and insulted me. Never using the service again after years of use and will be making sure my friends and family don’t either.”

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Posted 4 years ago

“I have just had another order delivered from Just Eat. Once again is was excellent, piping hot and a very friendly delivery driver. My order also arrived within 20 mins. Very highly recommended. THANKYOU”

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Posted 4 years ago

“Absolutely disgusted with the service I put my postcode in at the beginning of the transaction placed my order the guy then phoned me telling me he was outside but he was outside a completely different address told me that he needed to ring just eat to see what he should do I received a text asking for my address I replied over an hour later I had to contact them and ask him what was going on with my order they told me that he done his job and delivered it where he was supposed to and I won’t be receiving my order and I couldn’t take it back to the restaurant so they basically told me that they were taking my money not giving me my food and the bloke who done his job even speaking to him on the chat they’re extremely rude”

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Posted 4 years ago

“Absolute disgrace of a delivery service. They give the takeaway outlets they deliver for a bad name, after waiting over 2 hours for delivery and several phone calls to just eat listening to their lies had to book a cab to pick food up!!! Obviously food was cold and inedible. No refund given, just a £5.00 credit which didn’t even cover cost of cab!! Totally avoid this joke of company😡😡😡”

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Posted 4 years ago

“I was conned out of money by Balti Spice in Newbury. The restaurant marked the order as delivered so Just Eat did not want to process a refund even though this is what they promised the night before when I got in touch with them. Pretty shocking experience to be honest. I definitely would encourage to use some other app. I got a call from the restaurant the night before saying they won't fulfill the order and they hang up on a Just Eat representative when she called which got completely ignored”

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Posted 4 years ago

“Out of 5 orders 2 were cancelled 1 was late and cold.”

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Posted 4 years ago

“DO NOT USE Absolutely terrible service - I ordered a takeaway 16/05 and it never arrived, NO answer from the restaurant as I frantically dialed for the next hour after the delivery time, so contacted the just eat chat service after waiting for a queue for nearly 2 hours - A message flashed up about high call volume, and then I didn't move position again that night - so I had to start cooking tea for 3 really unhappy teenagers who I had promised the first treat in lockdown. I contacted just eat chat service the next day, they weren't willing to help and told me to contact the restaurant myself when I told them I had already done this and there was no answer, they tried telling me tough. I asked for a manager and as shocked when an agent said they don't want to speak to me - (WFT) I refused to take this as an answer and pushed to speak with a manager - they left me waiting for nearly 1.5hrs before a manager came on chat and said I needed to contact the restaurant - I explained the situation again and after some strong wording, they advised they would call them at 5 pm that day and call me back. surprise surprise no callback - I have been on chat since then numerous times with promises of callbacks - I have been on Twitter, Facebook, linked-in, and Instagram to get a callback- THEY IGNORE ALL. I have been promised lots of callbacks from managers and they have never happened. As a last resort, I have opened a complaint with a company called RESOLVER, and if you are in the same position as me, I would recommend they have written to me offering my own back (wow) and £5 compensation - for real. I'm so frustrated it's unreal. I HAVE NEVER EXPERIENCED SUCH BAD SERVICE IN ALL MY 40 YEARS”

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Posted 4 years ago

Just Eat is rated 1.1 based on 753 reviews