Just Junk Reviews

Name: Just Junk
Rating: 4.77

4.8 Rating 3,485 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 3,485 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guys did an outstanding job removing a heavy piece of furniture that no charity would accept. They were very careful to pick it up and carry it out of my basement, never touching the walls of my staircase and taking it out of my home safely and securely. Their price was reasonable and I would highly recommend their services. Thanks guys !”

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“Called ahead and were on time, polite and courteous. Gone done quickly and were very very neat. Well organized and I would hire them again and will. Rates were competitive. I Recommend you try these folks”

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“Alex and his team made this really easy for me. They showed up same day I called. Before coming, they called to confirm the appointment, showed up when they said they would, and I didn't have to lift a thing! One of the items was in an awkward space and they just jumped in and got it done. Great customer service, I would definitely use them again and recommend!”

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“We hired Just Junk to clear out my mothers house of stuff that was no longer needed. The job they did was fantastic. The two guys that showed up were very professional and gave us a quote that was almost 400 dollars cheaper than their competitor. I am very happy with the way everything worked out and will be using them again in the spring.”

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“Excellent service. Reasonably priced considering it took 2 trucks and they were fast. Their personnel are extremely courteous and personable. I highly recommend this company.”

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“Date of service - 12/8/2020. Two young gentlemen were timely, courteous, professional and proficient. Quoted me 3/4 load after walkthrough. Helped me clear 2 sets of furniture and a huge amount of cardboard, trash, and yard waste from my house and garage. The amount of waste turned out to be a full load and they honored their quote of only 3/4 load. Would use this service again and recommend to anyone.”

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“Liam and Dan were fantastic. They called ahead of the appointment to let me know they were on their way, which was precisely the time I booked online. I showed them what I wanted taken and they explained what the charges would be. They loaded and entire truckload in under an hour. They were courteous, and really efficient. The guys were great. The only negative I have is I wish the website would let us know it is in our best interest to put the junk in a room closest to the door they will be using, or by the driveway, you will save some serious money that way. Don't leave things in several rooms, there will be extra labour charges.”

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“Had everything pulled and ready for them. 600.00 to fill the truck and they only took the big items which included 2 couches, 3 chairs and a love seat. To get to the big stuff they had to move smaller. They just grabbed it and tossed it making a bigger mess then when they came. Never again nor will I recommend”

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Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“Can’t say enough about this company. Staff was so friendly and very covid aware. They were efficient and very careful. I wish more businesses were like this. I will definitely recommend Just Junk to anyone looking for great service and fair pricing. Thanks so much. Penny”

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“I have made 3 call asking for an explanation as to why the truck was a no show. Since it is a franchise operation Head Office says only that they are aware of the complaint and I will be contacted by the Franchise Owner. When I called today I was told I did not have an appointment yet I received a call last week asking if I wanted to change my Monday appointment to last Friday which I turned down. It would have needed two full loads to look after my need but obviously this franchissee doesnt need the business. I find it amazing that a small business treat customers so poorly during these uncertain times when one would expect they would want all the business they could get. Am now forced to hunt for another company who will honour their committments.”

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Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“friendly and very efficient. I had a 6 feet X 6 feet area of awkward items to remove (books, old appliances speakers, etc). They were in and out in 20 minutes. I will definitely use this service again”

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“Had a huge amount of stuff to move from an apartment, alot of things to throw out- and it included a twin mattress and boxspring. Without much effort- they deemed a mattress had bedbugs- which none have NEVER been in my apartment- and they refused to take the WHOLE load, not just the Mattresses. They refused everything and we went to 1-800 Got Junk. Never recommending. The other company took everything- and noted there was no bugs. Disappointed Deeply.”

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Hi Jennifer. Thanks for letting us know. We're sorry you had an unsatisfactory experience with JUSTJUNK®. We've forwarded your comments onto management for further review.

“Timely service. Placed big furniture scratch marks on brand new flooring. Very disappointing service.”

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Hi Shazia. Thank you for bringing this to our attention. We have passed your comments onto management for further review.

“Booked Just Junk for a small load that would have fit in my son's truck no problem except for two garden ties. Booked JJ and they arrived an hour early and with no notice. Fortunately we were able to accommodate this. It took them less than 3 minutes to load the items that were organized and at the garage entrance. They charged $330.00, they said this was with a discount, but left the garden ties. I phoned them back and said please come get these items. They did not. I phoned several times and left a message asking for a follow up, as they do not answer there phones it is voice mail only, they did not respond. I emailed several times and asked that they come and get these, again not response. For my son's house I rented a very large bin for the weekend from Johnson Disposal & Delivery, a great Kingston business and filled it completely, total cost was $213.00. The owner also took the time to call and see that I was happy with everything, now that is service and at a reasonable price. Completely disappointed and would not reccomend this company ever!!!!”

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Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“Jason & Ryan were great !!! Very friendly, efficient and quick! Jason kept me posted to let me know exactly when they would be here. Living in an apt, I really appreciated that. I would definitely recommend them. Sue P Oshawa”

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“Really disappointed in the service I received from the receptionist and the movers. The receptionist really messed up my order and the movers didn't take everything out to the dump - they left several of my discarded furniture drawers in the garbage room! Next time I want furniture disposed of I'll do it myself and thus save a lot of money!”

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Thanks for your feedback. We take all comments like this seriously and have passed it onto management for further review. Have a great day!

“Dear sir/madam,, called jut junk to remove misc from my garage, was so pleased with result, i called the following day to ask them to remove an old Gazebo. they came within 2 hrs. WONDERFUL NICE YOUNG MEN. worked quickly . What a load of my mind. No pun intended. Prices very reasonable. thanks just junk. Mrs lilley.”

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“I posted a negative review about this business previously. The disagreement that we had has been resolved to my satisfaction.”

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“I posted a negative review about this business previously. This disagreement that we had has been resolved to my satisfaction.”

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“We had two trucks show up to our home that we were downsizing. Pieces were pre-arranged and stickers put on to be donated to a thrift store and other bags of garbage, stone, pallet wood etc were to be junked. I only saw what happened downstairs as my husband was upstairs. Right in front of me they took our chesterfield of 44 years and decided it wasn't going to go up the stairs without even trying as it came down not problem, The one guy said I know how this will go up and removed the cushions and with his foot smashed the back of the chesterfield in two pieces, then said now it will go up. Next there was a solid round table with a metal base that was clearly posted to donate. He picked it up and turned it over and I thought he was going to get a screwdriver out of his pocket and take the base off to get it up the stairs easier, no that was not his plan he took his foot and hit the base until it buckled enough that it could be broken in two. My husband said that a futon that was upstairs went out in a couple of pieces also. A sewing machine in a cabinet that was still valuable and was also going to be donated didn't make it to the thrift store either. No respect was shown to our possessions or to us as we watched it be destroyed. How would they feel if someone came into their home and did this to their things. I read the positive kind comments above but didn't see any of that at our home. Then a comment was made they did it all in record time 30 minutes. I would never recommend this company to handle my junk or donations. It is hard enough to make a move without having your possessions destroyed right in front of you. I only gave 1 star because I appreciate them removing the stones, pallet and bags of garbage”

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Just Junk is rated 4.8 based on 3,485 reviews