Just Junk Reviews

Name: Just Junk
Rating: 4.77

4.8 Rating 3,485 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 3,485 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

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“Anthony and Brennan were amazing, they called me were here when they said they would be poof all my junk was gone. Very professional I will definitely call again!!”

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“I had bought new furniture for my apartment, and the amount of boxes and old, broken furniture in my place afterwards felt smothering. I booked Just Junk at 8:30 a.m. Two hours later, my clutter was gone. So fast and easy, and worth every penny! Great service all around. Thanks, guys!”

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“Their pricing is a scam. They invent it on the spot with no explanation and no justification. I had a nice tidy pile of 4x8 sheets of particleboard that was about 2 feet high. That's less than 4 yards. Somehow in their eyes it amounted to about 6 yards, and there was something called a bedload removal fee that applied to 1/6 of a load. There is nothing I can find on their website that explains what that $179 fee is for. I was also not told that I could have them just take the 4 yards of material that was built into their (not at all free in my area) estimate and not have to pay the extra charges. So my nice simple $259 pickup turned into almost double that at $503 plus tax, and I wasn't given any clear explanation, justification, or option. Don't trust them!”

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Thank you for your comments. We appreciate all customer feedback and have ensured to forward yours on to management for further review.

“Excellent service by the team on Wednesday April 19, 2023. Said they would be here at 8AM they were. Very efficient in removing large items from the house....well done....this is the third time we have used the services of Just Junk they are great.”

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“We recently had to empty the apartment of a dear friend who passed away. Just Junk employees were awesome, they removed everything in a very timely manner, in spite of having to go up and down stairs. I highly recommend them.”

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“These guys made my day…they are cheerful, friendly, efficient, hardworking, and they took away all the stuff…money extremely well spent…”

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“Matt/Braydon/Morgan did a great job. They called, came on time, explained service and charges and got to work. No muss no fuss and even took a couple of extra pieces. Top level service guys. Thanks.”

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“These two men Ryan and Hudson were great. They call me 15 minutes before arrival, it gave me a chance to wake up Ha! What professional they are. I had 6 individual carpets to be remove. They did it in no time. They worked well together. Wow I was totally impressed. Thank you for sending these two men they made my day. Suzanne Hebert Elie.”

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“I was very impressed withMichael and Jarrett. I will definitely have them back as soon I gather up more junk.Lillian Findlay London”

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“Sad to see a good business go south. Over the years I have relied on JustJunk in New Westminster. After the pandemic, our building with over 100 units started a renovation. When we were asked to clear our garden patios on the penthouse level - I called JustJunk. After their arrival I asked for a bid. Part of the way through the job they came back and asked for an $80 fee- on-top of the bid because of weight. I was surprised at this as the entire load was organic and free to residences inside the city of New Westminster. Regardless it was heavy so without concern I said I'd accommodate the fee. Also on the day of the visit they only came with a garbage bags (Husky) to carry out of a fourth floor condo tower. And we had to supply them with additional bags on-site as they "ran-low". The job was finished (or so I thought) for the day-- and the team went to leave, telling me they would meet me downstairs. Before paying I mentioned I had to vacuum the hall but the ground in dirt would need to be cleaned up. They also left two large planters and a pile of dirt and leaf clippings in a heap on a patio now covered in dirt, mud and broken pottery. Far from the condition when they arrived. I paid the bill with a promise that this same team would return for an additional bid of $620, they would bring the tools to clean our buildings hallways, and they would remove the planters they had left behind. Then the next day for the Friday appointment the team called and asked if they could move the appointment , I work from home thinking the same team would arrive and do the second phase of the job. No such luck. A new team arrived and re-bid the original "IN-HAND BID" and raised it on site by $400, and repeatedly interrupting and requiring hand-holding, mostly because they didn't get the job right the first time. I asked that they simply remove the planters they had promised to take, the large-bag of clippings and mud they left behind the day before and politely declined their bid. Then - one of the previous team-members came for a debate. So again -a simple job had turned into a nightmare of customer service hell. I again said "our lines are crossed here today - and we aren't in sync- I'm at work, I do not have the time to debate the bids any further". The next thing I know, they've cleaned the mud from the day before. Avoided any kind of a walkthrough of the damage that occurred in the hallway-- walked onto a video-conference and handed me my keys and left. Within an hour there was a letter with a revised bid. Asking that I please call back and they would like to correct things. I rescheduled for Saturday when I had time to assist them with their every request. Extremely high-maintenance teams. Finally, as if to rub some kind of salt-in-the-wound, I get a call an hour before their scheduled arrival and they backed out of their bid AGAIN. Seriously. This team when I remodeled in 2014 was might right hand. Today - we are asking them not to return to Westport to do business because of the repeated complications with the teams--let alone the damage and stains done to internal carpets, wall corners and the like.”

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Thanks for your comments. We appreciate and take seriously all customer feedback and have ensured to forward yours onto management for further review.

“Excellent service. I will definitely call for their help again!”

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“I was very impressed with how efficient they were & how quickly they did the job... I would highly recommend them to anyone...”

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“Above and beyond service. Ahead of schedule and under estimate. I can't say enough about the professionalism and speed of the service I received.”

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“Great price and friendly service.”

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“First time using Just Junk. I was extremely satisfied and impressed with their service. They worked steady with no complaints or snide remarks about what I wanted them to take. Would definitely recommend them to anyone. Thanks so much for a job well done👍🏼”

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“I had an old,heavy washing machine which sat down in my laundry room for 7 months, since the new set was installed. They came and removed it today. They tidied up as they went and it was loaded in their truck in no time. They were polite,right on time,the price was right ,and I will certainly call them again. My Brother had them do some work for him and he recommended them to me. I give them 5 stars!”

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“Just had the pleasure of dealing with Just Junk Burlington. We needed fast action and they delivered -- I mean removed! 2 great guys, Brandon & Nick showed up -- totally professional and friendly. Fantastic service--phoned at 9:30am, job all done at 12:30pm. Thanks so much. Will definitely use them again. Cliff Pottruff”

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“JustJunk offers to look at the job and give you a quote on the spot before starting work. Great idea. I strongly recommend using it.”

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“Excellent service, I would thoroughly recommend them. They came on time, wearing bootees, took away all our stuff, including two very large and heavy desks. We also thought the price was reasonable.”

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“The gentlemen you have working for you did a fantastic job. I have used Just Junk before this and I would certainly use this company again and I highly recommend this business.”

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Just Junk is rated 4.8 based on 3,485 reviews