Just Junk Reviews

Name: Just Junk
Rating: 4.77

4.8 Rating 3,477 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 3,477 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

Visit Website

Write Your review

Tell us how Just Junk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed withMichael and Jarrett. I will definitely have them back as soon I gather up more junk.Lillian Findlay London”

Helpful Report

“Sad to see a good business go south. Over the years I have relied on JustJunk in New Westminster. After the pandemic, our building with over 100 units started a renovation. When we were asked to clear our garden patios on the penthouse level - I called JustJunk. After their arrival I asked for a bid. Part of the way through the job they came back and asked for an $80 fee- on-top of the bid because of weight. I was surprised at this as the entire load was organic and free to residences inside the city of New Westminster. Regardless it was heavy so without concern I said I'd accommodate the fee. Also on the day of the visit they only came with a garbage bags (Husky) to carry out of a fourth floor condo tower. And we had to supply them with additional bags on-site as they "ran-low". The job was finished (or so I thought) for the day-- and the team went to leave, telling me they would meet me downstairs. Before paying I mentioned I had to vacuum the hall but the ground in dirt would need to be cleaned up. They also left two large planters and a pile of dirt and leaf clippings in a heap on a patio now covered in dirt, mud and broken pottery. Far from the condition when they arrived. I paid the bill with a promise that this same team would return for an additional bid of $620, they would bring the tools to clean our buildings hallways, and they would remove the planters they had left behind. Then the next day for the Friday appointment the team called and asked if they could move the appointment , I work from home thinking the same team would arrive and do the second phase of the job. No such luck. A new team arrived and re-bid the original "IN-HAND BID" and raised it on site by $400, and repeatedly interrupting and requiring hand-holding, mostly because they didn't get the job right the first time. I asked that they simply remove the planters they had promised to take, the large-bag of clippings and mud they left behind the day before and politely declined their bid. Then - one of the previous team-members came for a debate. So again -a simple job had turned into a nightmare of customer service hell. I again said "our lines are crossed here today - and we aren't in sync- I'm at work, I do not have the time to debate the bids any further". The next thing I know, they've cleaned the mud from the day before. Avoided any kind of a walkthrough of the damage that occurred in the hallway-- walked onto a video-conference and handed me my keys and left. Within an hour there was a letter with a revised bid. Asking that I please call back and they would like to correct things. I rescheduled for Saturday when I had time to assist them with their every request. Extremely high-maintenance teams. Finally, as if to rub some kind of salt-in-the-wound, I get a call an hour before their scheduled arrival and they backed out of their bid AGAIN. Seriously. This team when I remodeled in 2014 was might right hand. Today - we are asking them not to return to Westport to do business because of the repeated complications with the teams--let alone the damage and stains done to internal carpets, wall corners and the like.”

Helpful Report

Thanks for your comments. We appreciate and take seriously all customer feedback and have ensured to forward yours onto management for further review.

“Excellent service. I will definitely call for their help again!”

Helpful Report

“I was very impressed with how efficient they were & how quickly they did the job... I would highly recommend them to anyone...”

Helpful Report

“Above and beyond service. Ahead of schedule and under estimate. I can't say enough about the professionalism and speed of the service I received.”

Helpful Report

“Great price and friendly service.”

Helpful Report

“First time using Just Junk. I was extremely satisfied and impressed with their service. They worked steady with no complaints or snide remarks about what I wanted them to take. Would definitely recommend them to anyone. Thanks so much for a job well done👍🏼”

Helpful Report

“I had an old,heavy washing machine which sat down in my laundry room for 7 months, since the new set was installed. They came and removed it today. They tidied up as they went and it was loaded in their truck in no time. They were polite,right on time,the price was right ,and I will certainly call them again. My Brother had them do some work for him and he recommended them to me. I give them 5 stars!”

Helpful Report

“Just had the pleasure of dealing with Just Junk Burlington. We needed fast action and they delivered -- I mean removed! 2 great guys, Brandon & Nick showed up -- totally professional and friendly. Fantastic service--phoned at 9:30am, job all done at 12:30pm. Thanks so much. Will definitely use them again. Cliff Pottruff”

Helpful Report

“JustJunk offers to look at the job and give you a quote on the spot before starting work. Great idea. I strongly recommend using it.”

Helpful Report

“Excellent service, I would thoroughly recommend them. They came on time, wearing bootees, took away all our stuff, including two very large and heavy desks. We also thought the price was reasonable.”

Helpful Report

“The gentlemen you have working for you did a fantastic job. I have used Just Junk before this and I would certainly use this company again and I highly recommend this business.”

Helpful Report

“JustJunk arrived on time and provided excellent customer service! I will use this company again and refer them to friends and family! Thanks so much!”

Helpful Report

“A big thank you to the two gentlemen who yesterday morning at Canadian Tire helped my husband as I was fainting. They stayed with us and the two staff who were assisting me. You truly are good Samaritans. We don't remember your names but remembered you mentioned the company. I was treated at hospital and released. Thanks again. Sandy and Bob”

Helpful Report

“The "professionals" who removed a couch from my home left a gash in the wooden floor right at the entrance to our living room when they dropped it and scrapped it across the floor. I have written to the company and left emails all of which came to nothing. Everything is great until you have damage and an issue with the incompetence.”

Helpful Report

Thank you for your feedback. We have ensured to forward your comments on to management for further review.

“1/10 Poor experience - ordered this for my parents so they could have peace of mind. When the Just Junk people arrived they only took 4 items and charged my mother $300. Poor service, and no communication. Revilo Place and no additional solution to the help or service we were looking for.”

Helpful Report

Thank you for your comments, Rhey. We appreciate all customer feedback and have ensured to forward yours on to management for further review.

“Michael and Jarrett were great! They were prompt, pleasant, and took great care getting items out of our house without damaging walls/door frames. We had almost a full truck load, and they were in and out in just over an hour. Would totally recommend and use the service again.”

Helpful Report

“Awesome, kept me informed of arrival time, clean, wore boot covers, very professional. Will use again”

Helpful Report

“When I called to make arrangements to have my junk picked up, I talked with Alison. I found her rude and condescending .Was going to cancel my appointment but was on a tight schedule. When I got the call from the drivers I found them pleasant to talk to. They were prompt and professional. They had my job done in a matter of minutes. Would deal Jarrett and Michael again!! Thank you JustJunk!”

Helpful Report

“Manny and Chris came to our home in St. George to remove a hot tub and all the wood around it. 2.5 hours later they did an amazing job, so proffessional and left the area in perfect condition and very clean. Thank you Manny and Chris!!”

Helpful Report

Just Junk is rated 4.8 based on 3,477 reviews