Just Junk Reviews

Name: Just Junk
Rating: 4.77

4.8 Rating 3,485 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 3,485 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not recommend this company. Rent your own truck for less than half the price. I was way overcharged. Buyers remorse.”

Helpful Report

Thank you for your feedback, we take all customer comments very seriously and, as such, have ensured to forward yours on to management for further review.

“This is the third time I have used the services of "JustJunk", and will continue to use their service when needed in the future. Brenden and Richard were terrific! They kept me informed at all times, as they were running late. They are so friendly and polite, and super efficient. Thank you Brenden and Richard!”

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“Service was excellent, starting with Alyssa in Customer Service. Junk pick-up was the same day we called. We were given a window between 12:30 and 2:30 and advised we would be called 30 minutes in advance. We were called 40 minutes in advance. TK and Tiger were our Removal Men. They were excellent!! Quick, efficient and friendly. I must add that this was the hottest day of the year. Price was decent. We will DEFINITELY use Just Junk again and refer them to anyone that mentions junk removal.”

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“Had Jeff and Tyler come in to remove 20 years worth of junk all over our house (attic, bedrooms, basement, etc) in under 6 hours. They were extremely professional, hard-working, easy to work with, and were completely happy to help out. Pricing was also reasonable given the amount of work that was required. Thanks!”

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“These guys were Top notch, they helped move several loads from my mom's home to sell. They are hard working, polite, and efficient and reasonably priced. I am in the service industry myself and excellent service makes all the difference! Thank you! to everyone for the great expereince.”

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“I had a situation with movers who left furniture in fire exits, so I called just junk to remove it. They were extremely professional, friendly, and efficient. I would 100% recommend the company without hesitation in the the future.”

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“Great experience. Michael and Justin were very polite, showed up when they said they would and took my old couch away. I will definitely be recommending their services. Thanks guys !!!!!”

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“Robin and Aaron removed an old king-size bed from our house on July 19, 2022. They were wonderful and did it so easily, carefully and with a sense of humor. We were very appreciative of their courtesy, sense of humor, and efficiency. We will be calling again to remove some unwanted items. Thank you so much, Robin and Aaron.”

Helpful Report

“On Friday July 8 2022 we had a Just Junk come to our home to give an appraisal on moving a piano. The individual told us he would send an email with the quate. We have been waiting over a week and have heard nothing. Called the head office. twice on different days asking about our quote. W e were told the information had not been downloaded and assured us we would get it. We are still waiting. Would not trust anyone that cannot keep a promise. If they can't get back to you when they say they would how can you trust them to come and pick up your furniture? As Gerry Seinfeld once said "you know how to take a reservation you just don't know how to keep a reservation".”

Helpful Report

Hi Larry, thank you for your feedback. We of course take all customer comments seriously and have ensured that we forward yours to management for further review.

“Great Maritime service! Three guys, showed up on time to move my heavy exercise equipment and old tires. Solved the removal problem and were finished and gone within 1/2 hour. I would recommend this company to anyone who requires junk removal!”

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“Ordered just junk for today. Appt was for between 9:00 and 11:00 am. Was quoted for 1 1/2 trucks to 2 trucks. Truck came 1/2 full with other stuff. Advised them I would not pay for stuff that was already in their truck. Was told they would come back but only after 4. I'v done this a few times and there is no way there was 2 truck worth of stuff.”

Helpful Report

Thank you for your feedback. We take all customer comments seriously and have ensured to forward yours on to management for further review. As is our policy, our volume pricing ensures you only pay for the space that your items take up in our truck. Charges do not occur for items outside of your own when free estimates are provided for any junk removal service.

“Guys came when they said, they did what they said, were very careful moving heavy item and charge was less than expected”

Helpful Report

“I called for help with removal of soil from backyard. 2 trucks arrived to assess the job and quote a price. Trevor quoted a price of around $700 to remove a "bed-load" of the soil, which he estimated would be about half of the total amount of excess soil that I had. Trevor added that it would cost me over $1100 to remove the entire amount of excess soil. But I felt that was way too much! So I agreed to pay the $700. Well...after a short period of work, and removal of only one-third of the soil, the guys declared they were done! In fact, they had dumped the soil into just one of their trucks that had already received quite a lot of junk from a previous job! Maybe that's why they stopped their work prematurely? BOTTOM LINE...I feel that I over-paid by a lot! So I am letting you know at that "all is NOT well" with Just Junk...and you may some areas where you need to improve.”

Helpful Report

Thank you for your comments. We take all customer feedback seriously and have ensure that yours is passed on to management for further review.

“Horrible experience. They never showed up after giving a two hour time block and then another time when they couldn't make the first time. and they double the price once they contact you. If you question it, they say they don’t want ‘to waste their time to come out for an estimate.’ Save your money and time and contact any of the many other companies providing junk removal who are more reliable and less expensive. Other poor reviews are very accurate. I wish I had read them before booking with this company.”

Helpful Report

Hi there, and thank you for your comments. We take all customer feedback very seriously and have ensured to pass yours on to management for further review.

“Perfect customer service. Can't recommend this company enough. Extra plus is that their prices are bang on. The last crew I hired took items I was not disposing of. I had to crawl into the truck bed to retrieve. Feel so much better that all my "junk" is gone!”

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“So happy with both Morgan and Richard. Such great guys and so polite. Highly recommended. We were advised of their arrival and service excellent. From a grateful happy customer.”

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“Brad and Devin were awesome. They were very efficient, fast and courteous. They kept in contact the morning they were due to arrive so you weren't sitting around wondering when they were going to show up. I would recommend Just Junk”

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“I found the young men that came to take away our junk were very courteous and friendly as well as very professional. I would recommend Just Junk to anyone who asks for that type of service.”

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“Polite, professional and efficient! Would 100% used these guys again.”

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“They had everything set up for them doors propped backs removed vacuumed and ready to go in and out in ten minutes and still charged us $200 we asked for the perfectly good furniture to be donated and the just tossed it in the back and said they can't donate upholstered furniture no matter what the condition. In hind sight we should have just thrown it to the curd and saved $200 buck. No where on their website does it say upholstered furniture goes to the dump!”

Helpful Report

Thank you for your feedback. We appreciate all customer comments and have ensured to forward yours on to management for further review.

Just Junk is rated 4.8 based on 3,485 reviews