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Juul Reviews

1.9 Rating 372 Reviews
18 %
of reviewers recommend Juul
1.9
Based on 372 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5

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Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 15th January 2022
Joshua Markham
Anonymous
Anonymous  // 01/01/2019
This review is based purely on their Auto-Ship option. It clearly states on their website in nice, big letters Cancel Anytime * No Commitment * No Fees. This is a lie, I signed up for the auto-ship and one month in I realized that what I was ordering wasn't enough for a month so I went to update it. It wouldn't let me update, okay maybe something was wrong with their website at the time so I contacted support. "We're sorry but your auto-ship is under commitment right now and you cannot update it until the commitment has been reached". SERIOUSLY?!?!?!?! it says on the signup page for Auto-Ship that there is no commitment. If you're fine with being lied too then just make sure you select the right amount and the exact pods you would like cause you wont be able to change it for at least 3 months.
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Posted 6 years ago
First of all I was seeing the good reviews and have come to a conclusion that they are bogus. It literally feels like nothing with a little flavor on your lips. It does nothing for me and the menthol taste generic. I lost my Vuse vapor stick and Ju was the only thing the store I went to had. Very expensive 35 dollars starting kit that comes with no pod and the pods are a 4 pack but are so small it doesn’t last 2 hours. The Vuse tastes better the pods ar a two pack but lasts days. I will be switching back.
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Posted 6 years ago
Juul got me off cigs for sure. But the design of the system leaves one wanting, and the price of pods is kind of insulting. To start, the design of the pod system; it just doesnt hold the juice efficiently. These pods leak, bad. The juice is too viscous to be sufficiently absorbed by the wick. This is the fatal flaw, because after the first few hits, you *have* to lightly squeeze the pod to force air up, and suck juice into the wicking, which if done wrong can cause juice to come up the air path, and into the mouthpiece. This means nic on your skin. This is a crippling design flaw. Next, the price of the pods are over twice what other companies charge for more juice. A particular product that i found at a big gas station has a cheaper, more well made battery with pods that are over twice as large, and the pods retail for less than half. If you go to smaller chain gas stations they charge upward of $20 for a pack of 4 pods. Doesnt make sense for me to keep giving juul money when a cheeper, safer, cleaner, more efficient solution exists.
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Posted 6 years ago
BRING MANGO BACK .. & you’ll get 5 stars again :)))))
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Posted 6 years ago
They stop working, I’ve bought my second juul and as much as you pay for the pods it seems some of them have defects, the liquid leaks in quite a few of the packages , then eventually the juul just stops working like there’s a shortage, my first one I bought only lasted a month and my second one is slowly making its way to quitting on me, it’s satisfying when it works but way overpriced for the poor quality
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Posted 6 years ago
When I first purchased Juul, I used it just for special occasions but I quickly found I preferred a sleeker, lighter pod system for all of my vaping needs. As soon as I went full time with Juul I encountered tremendous problems with charging batteries, expensive leaky pods and an unreachable customer service department. Too bad, it's a beautifully designed product and when it works, it's great. I found it unreliable, overly expensive and not as user friendly as my CYNC
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Posted 7 years ago
Age verification process took 2 weeks to complete, shipping took another week and a half (inside USA). Customer service didn't offer much help.
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Posted 7 years ago
Juul is rated 1.9 based on 372 reviews