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Juul Reviews

1.9 Rating 372 Reviews
18 %
of reviewers recommend Juul
1.9
Based on 372 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5

Write Your review

Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 15th January 2022
Joshua Markham
Anonymous
Anonymous  // 01/01/2019
The cartridges leak. Very oily and bitter
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Posted 5 years ago
Juul is a great gimmick meaning the device is slick as hell looking but so is the excuse you will have to be stuck paying hundreds to stay connected! Not worth the time or trouble buying this ecig device.
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Posted 5 years ago
Don't buy a Juul! I spent too much time on the phone trying to covence them I was over 21. I'm 62 yrs old sent them my drivers license (BOTH SIDES) and took my photo for them. They said we can't verify you! You may not resubmit, you are banned for ever. No joke!
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Posted 5 years ago
Thought this was really good at 1st. On the third day my juul cartridge leaked all over my antique table. I didnt know until I took a 'hit' and then it was on my lips. Burned like hell (menthol). I thought ok. Defective. It happens. I'll get another because, by the third day, I had cut my cigarette consumption by 1/2. By the 2nd day, the new juul and cartridge was leaking too. Very unhappy customer
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Posted 5 years ago
BAD PRODUCT I have constant leakage... Have to keep buying pods... Leakage shortens the life of the device
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Posted 5 years ago
Charge doesn't last, pods dont click in my Juul and they fall out. I had it less then a week. Paid $60 for a starter and refill pack, had I bought cigaretts, I would only be out about $16. Some hits are weak, others are so harsh it burns my throat. Some pods need light pull, others I have to suck so hard I just want to throw the thing. I bought this for the brand name, replacing my Riptide (that pod vape is AMAZING) thinking they had it together because its popular but no, its a mess. Huge disappointment!
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Posted 5 years ago
I am on an auto shipment program with JULY. I have many leaking pod issues that I request for warranty. However, this company is putting a limited warranty claims per customer and will not replace the leaking pods. Who made defective pods? It is beyond rediculous for the limited warranty. Every leaking pods should be replaced by the company. Bad
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Posted 5 years ago
Woeful battery duration and charging, pathetic life of each cartridge. £10 for equivalent to about 4 cigarettes.
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Posted 5 years ago
Works fine for a few puffs, then burns
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Posted 5 years ago
Juul exploded in my face. The liquid burns in your eyes and my right eye is red and cloudy. Going to file lawsuit to cover the hospital flushing my eye. If I loose my sight I will be suing to close the place down.
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Posted 5 years ago
I have had the Juul for 2 weeks!!! Pods leak the juice out terrible & make for a very nasty taste on your lips & hope it doesn’t go in your mouth. I have bought 2 four packs of 5% and out of that I have had 4 that didn’t leak. So u bat 50% that didn’t leak when u pay for 100% not to leak!!! What a joke when u are throwing them away because it WILL NOT stop leaking the juice out when u take a hit off the Juul’s!!!! Not happy with it at all! What a waste of money!! Also I have taken it apart to try and save it from LEAKING but it DOES NOT WORK AT ALL! At least when u smoke u don’t have all that juice coming out on your lips not n your mouth nor on your tongue!!! Not good!! I really thought this would be something good but not!! So now wasted money & getting all the liquid of nicotine on lips & mouth & tongue! So think about it will that cause cancer on those parts lips, mouth or tongue because of the Juul pods leaking so bad!!! Really dissatisfied totally!!! Really need to find out why the pods leak so bad!! Also good money wasted on something that could maybe really work! If the pods didn’t leak on every pack u buy!! 2 leak out of a 4 pack!!!! Just my experience with the Juul I wish everyone else best of luck!!!!!!
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Posted 5 years ago
Ive had nothing but problems with the pods.. almost everyone gives me a very harsh choking inhale. I keep thinking I get a new box they will be better!! NOPE now the prices have gone up so im giving up! Its cheaper for me to buy a pack of cigarettes by far.. Dont get sucked in put your money back in your pocket and walk away..
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Posted 5 years ago
Their conduct of business is a joke. I can't even remember when was the last time I've seen such an absurdly customer-hostile, annoying piece of sh1t service.
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Posted 5 years ago
Age verification is a joke. It rejected both my husband and I who are over 30!
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Posted 6 years ago
Upload your picture to verify age? After I gave you name, address, last 4 of sosh ? I have no issues with Marlboro and other...
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Posted 6 years ago
Got a clue you posers. 74% of your reviews are negative 1 and 2 star reviews Wake up and smell the coffee before you tank the whole company. Would serve you right, you overpriced poison-pushers. I'm switching to another brand. You all can blow it out your ass.
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Posted 6 years ago
Your website sucks. First you tried to include and charge me for a new juul which I don't need and didn't request. Then, the site wouldn't accept the password you suggested and that I accepted. What incompetence. I thought it was because of my password but after reading other reviews, it may be the age verification thing. I'm 64 years old by I'll be damned if I'm going to jump thru all your hoops to get your overpriced product. I'll be switching to another brand.
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Posted 6 years ago
Just spent $54.00 to get started,battery keeps charge for about 2hrs. You get that good crackle hit maybe twice then nothing. I found that you have to remove pod and put it back in each time to get a fair hit. I was using enjoy which battery cost .99,pods last 2 days(2 for 10.00) only problem was a little too strong so switched to Juul because the pods came 3% instead of 5%.How can a product work so good for some and crappy for others,none the less done with Juul!
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Posted 6 years ago
Verifying your age on the Juul sight is impossible. I am 48 years old and unable to purchase pods from the sight. Price's for these pods have went up from 15.99 to 24.99 in stores. I am extremely frustrated with this company and do not recommend getting involved. Choose a different product. Not worth the hassle.
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Posted 6 years ago
34 years of age. Submitted everything required: License pictures, address, actual photo, last 4 numbers of SSN and still unable to verify. TL;DR: Their verification system SUCKS and they are most likely losing customers left and right -or at the very least, they lost this one-
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Posted 6 years ago
Juul is rated 1.9 based on 372 reviews