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Juul Reviews

1.9 Rating 365 Reviews
18 %
of reviewers recommend Juul
1.9
Based on 365 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5

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Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 15th January 2022
Joshua Markham
Anonymous
Anonymous  // 01/01/2019
Great Product
Helpful Report
Posted 4 years ago
Juul makes a phenomenally effective liquid and desirable battery. Here's the problem - they outsource the manufacturering to the cheapest, lowest quality provider possible. There result? You can't get the damn liquid out!! Every puff let's in so many air bubbles that you have to remove the pod, shake it, tap it, suck on it, squeeze it, and put it back. Take one puff and repeat the process. It is so remarkably tedious that it will drive a person to smoke if they didn't before. They are unresponsive, unapologetic, and refuse to stand behind poor product. What could have been an amazing tool is reduced to a shameful, misleading, profit hungry machine.
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Posted 4 years ago
I used Juul to quit smoking after 10 years, so I give them a star for that! When I first started in 2018 it was a great product, loved the mango flavor before kids got ahold of it and ruined everything. So I switched to mint and I’ve noticed the quality deteriorating. The pods leak and literally last a day before I need to replace! I was an occasional smoker and only smoked 2-3 cigarettes PER DAY. One before work, one after work, and one before bed, meaning a pack used to last a week. A pack of Juul lasts me 4 days, so I’m spending WAY more than I ever did on cigarettes. So, I’m currently making the tradition to another product. The liquid must be cut cheaper bc they used to last a week or more. I’m not hitting it all that often and it runs out quickly. At 5 dollars a pod it’s a total rip off.
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Posted 4 years ago
The charging of the Juul totally sucks! I have owned around 10 or so Juul because I like the sleek and discrete look and feel. However, I am done! Every single one of them have had issues with charging Within 1-2 months. I have returned a few and received new ones at no cost to me, but results in the same vicious insane cycle! I am out!
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Posted 4 years ago
I am so glad to see others complain about leaking pods in the Virginia Tobacco. I reached out to the Support Team and they wanted me to pay a dollar and sales tax to replace them. This was after two days of emails and responses. So I have ‘made the switch’ to another product, their QC has deteriorated. I only can assume greed and pressure are affecting their business, of which they will be out of in two years...
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Posted 4 years ago
The customer support has dramatically changed from great (as recent as two months ago) to absolute NIGHTMARE! And the pods still leak. If you can't improve your product make sure your customer support is their to save your company, right?!
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Posted 4 years ago
I smoked a pack a day for 25 yrs. I finally bought the Jull 6 weeks ago, never looked back. I wouldn’t even think about lighting up again. I never had a problem with pods leaking so I don’t know what these bad reviews are about. If you want to quit give it a try. Takes a couple days to transition.
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Posted 4 years ago
I used to love juul it helped me quit smoking slowly. But recently after the vape ban and when they came back. Every single juul pod I have bought from the brand juul or any off brand, have all leaked. From any store I bought them or anything I’ve done to make them not leak, they have all leaked and I am tired of it. it feels like a waste of money. I also have 4 juul batteries and they all do the same. But before the ban I would have this problem but not with every single pod I buy.
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Posted 4 years ago
Its kinda good mint makes me hack and my windpipe hurts a little bit just got it today ! So I don't have a very good enough thought on it!$
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Posted 4 years ago
I've been using Juul for 6 months, most pods work but some leak, some don't pull at all, and some will be empty after only using it half the day. When finally I reached out for a replacement (saved box, receipt, etc) they insulted me with a $1 off coupon for a 2 pack. No Thank You! for time for an alternative to this very expensive product.
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Posted 4 years ago
Juul has a rechargeable case promotion going on. On the website it says you can get one if you buy two four packs. What it doesn’t tell you is that you have to subscribe for 3 months. When I called to cancel this they said I couldn’t without paying them $70. Their customer service is terrible and they are clearly taking advantage of people.
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Posted 4 years ago
I used 2 weeks of patches and then went to just my juul. I haven’t smoked a cigarette since then. I like the juul. Only reason I didn’t give it 5 stars is sometimes the draw isn’t very consistent. And sometimes it does leak a little. But I’m very happy with it. I don’t smell of smoke anymore. I do hope soon to get off the juul too. But for now I’m very happy.
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Posted 4 years ago
Juul has HORRIBLE customer service bought pods and they were empty lol was told I could get a new one sent but I paid for mint and they don’t sale mint anymore how does that make sense. I wanted my $10 back and it’s too much for juul to do apparently. The product sucks anyways. No one should use it !
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Posted 4 years ago
Juul pods are way to expensive - they do not last long enough nor are they worth the amount paid for them
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Posted 4 years ago
Gave me multiple blisters in my mouth the whole of my mouth and lips swelled could not swallow or eat was in agony with sore tongue and gums Ended up accident and emergency .
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Posted 4 years ago
The Virginia tobacco pods burn up way to quick and apparently evaporate in your pocket because I put in a new one this morning and didn't smoke it till I got out of work and now its empty
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Posted 4 years ago
Too away flavored pods. Stores stopped selling them asking with the pods. On a walk with my dog it seemed like all the juice was gone & started having no flavor or puff either & this is my first experience. Anyone recommend a better brand? If recommend making them more round around the mouthpiece as well as the body so holding it feels more like a cig. Need more development. Send like a beta product instead of a finished & tested brand. What sites do you recommend buying from since I wouldn't know if I was getting a fake one before it got to me. Thanks. "eh". When working send ok but poorly made, especially the pods. Thanks
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Posted 4 years ago
I didn't have the urge to smoke
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Posted 4 years ago
This is the most useless, exasperating product and a total waste of money. Most of the pods you purchase are defective and don't work.I've gone through 3 devices and after a very short time they just stop working. totally hopeless. AVOID.
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Posted 4 years ago
Not worth the money, tank leaks unless i use the whole cartridge at one time. Just last night, I opened a new tank to take a few puffs before getting ready for bed. Got up this morning to find the tank had leaked empty. I paid too much for this inferior product! Looking for another brand, Probably go back to Vuse Vibe.
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Posted 4 years ago
Juul is rated 1.9 based on 365 reviews