Juul Reviews

1.9 Rating 366 Reviews

18 %

of reviewers recommend Juul

Company Reviews

Questions

Metrics

1.9

Based on 366 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

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i have a new expiration date on my credit card, can't find a place to update it on the website

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Asked by adam (4 months ago)

Why does it take 18 days from date of order to receive delivery???? This is so ridiculous! Why isn't there an email support address or phone #? You make it very difficult to inquire! I am the customer and get no support or help!

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Asked by Deborah V Dulin (11 months ago)

i have not received any of my orders and i don't see any way to access my account I have filled out this form several times and received no response. And although this page lists Telephone, none is provided

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Asked by Eve Pelle (1 year ago)

Charging issues

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Asked by Bill (3 years ago)

does juul make your nose bleed

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Asked by joanna (5 years ago)

Do yall fell bad,cause now i don't know,please help me,on da dl

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Asked by Leon Pearson (5 years ago)

Have you read any of the reviews? I still have two of the original ECigs I purchased about 10 years ago but only have a few more cartridges so I was looking into something newer. After reading the reviews, Ali am certain it won’t be Juul. Really though, someone there needs read the comments...don’t know why anyone would buy something with such a sucky rating!,

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Asked by Jo (5 years ago)

25.99 FOR a pod pack of Cream Brulee and 2 of them always leak! Customer service is A joke. So done with them! Better ..Cheaper Alrernatives out there!

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Asked by GINA Gi (5 years ago)

If vapes are suppose to be better for you, then why after about 5 hits does it get harder to breathe than with cigarettes?

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Asked by Amy (5 years ago)

Yes, I find that quite often. There's something that it must do to the nervous system. Gotta take the time to understand this.

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Answered by Hess (5 years ago)

https://j-vap-products.myshopify.com/admin

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Answered by Bill blass (5 years ago)

Why can’t I sign back up for JUUL products after discontinuing for a short time

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Asked by Lucinda Schumacher (5 years ago)

Yeah they're doing the same thing with me because they don't want to honor their warranty. I guess they don't need the business.

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Answered by Cathy Flesburg (5 years ago)

Is it true that you are discontinuing all flavors. I have quit smoking by vaping your mango flavor.

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Asked by Diana Bell (5 years ago)

Hi. I have some codes to receive a $ 30 Visa e-gift card. Not working at all. Could you help me to submit?

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Asked by Gulnara Marlaeva (5 years ago)

Don't bother ours doesn't work either it was just a gimmick. not a trustworthy company

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Answered by Cathy Flesburg (5 years ago)

Ever since you had the change names and with them the formula of the mint pods and now they do not taste the same or as good with that I would also like to say they seem to burn much faster now and I have been using Juul for a good time now and have noticed the difference in how fast or slow it goes while smoking it. Go back to old formula please much better

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Asked by Christopher (5 years ago)

Would it kill you to design it looking like a real cigarette? Was the person who designed this square shape a smoker? I am trying to quit smoking and holding this rectangular thing in my fingers is not helping....

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Asked by Julya Yampolsky (5 years ago)