Kaleidoscope Reviews

Name: Kaleidoscope
Address: Kaleidoscope PO Box 1758, Sheffield
Rating: 2.32

2.3 Rating 78 Reviews

31 %

of reviewers recommend Kaleidoscope

2.3

Based on 78 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

About Kaleidoscope:

Kaleidoscope is known for for Ladies Fashion, Footwear and Homewares at Kaleidoscope - Free Returns - Designed to be Different. You’ll love the detail and designs on show in the Kaleidoscope latest collection.

Visit Website

Phone:

0844 556 4100

Location:

Kaleidoscope PO Box 1758
Sheffield
S96 5YA

Write Your review

Tell us how Kaleidoscope made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kaleidoscope 5 star review on 17th November 2023

Linda Hall

Kaleidoscope 1 star review on 31st May 2022

Allison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 weeks of trying to get a refund for a parcel never delivered (left in street) not even a telephone call to sort. Absolutely awful service. Would never use again”

Helpful Report

Posted 5 years ago

“I am so disappointed with kaleidoscope’s customer care. I sent some clothes back in March and discovered 3 hadn’t been marked as arrived. They were able to locate 1 of them immediately and gave me a refund. Unfortunately they were unable to locate the other 2 parcels sent around the same time. No one called me to discuss this and because they can’t locate them I am not entitled to a £118 refund. They didn’t offer me a good Will gesture or meet me half way. I have been a good Bonprix and Kaleidoscope customer, so because of this lack of customer care, I will never shop with either Bonprix or Kaleidoscope again as I can’t be sure this won’t happen again, that my parcels will not get lost.”

Helpful Report

Posted 5 years ago

“Not only does this store not deliver internationally, my non-UK bank transfer was not accepted, and no alternative solution was offered after repeated (slow!) correspondence. The money still left my account, and I have no idea whether I'l ever get it back. To not accept any form of international payment this day and age is, quite frankly, appaling.”

Helpful Report

Posted 5 years ago

“Worst customer service ever. An item ordered with next day delivery never turned up. This has been a week now.All I get is copy and paste emails saying its being looked into. Surely a company that doesn’t care about their costumers”

Helpful Report

Posted 5 years ago

“I am interested in several dresses but have not been able to view one review as when I click on the red stars I get nothing. When I speak to customer service they tell me the reviews are there after the delivery info but there is nothing. Unfortunately will not be purchasing anything.”

Helpful Report

Posted 5 years ago

“Good product range but sadly they have changed their website recently to include the hard sell, high pressure, 'This item has been viewed 500 times in the last ten minutes and last bought 15 minutes ago'. Well done kaleidoscope, you have just ruined a really good shopping experience. I used to enjoy browsing your site, I'm not bothering now, shopping elsewhere.......”

Helpful Report

Posted 5 years ago

“Absolutely terrible. Don't turn up to collect orders for returns for days and customer services couldn't care less.”

Helpful Report

Posted 6 years ago

“I bought an item described as "Duvet Cover & Pillowcases Set". Upon receiving it, there was no trace of pillowcases. I got in touch with Kaleidoscope customer service team back and forth, just to be told that they are not responsible for wrong item descriptions. They refused to send the set of pillowcases, which was actually part of my order (therefore a contract between a retailer and a customer) nor provided a partial refund for the missing items. I have now sent back my order and I will never buy anything from them ever again! Appalling experience!”

Helpful Report

Posted 6 years ago

Kaleidoscope is rated 2.3 based on 78 reviews