KalkiFashion.com Reviews

Name: KalkiFashion.com
Address: 101 Prime Plaza, S V Road, Santacruz WestNext to Asha Parekh Hospital, Mumbai
Rating: 4.25

4.3 Rating 2,101 Reviews

87 %

of reviewers recommend KalkiFashion.com

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+91-7290052554

Email:

info@kalkifashion.com

Location:

101 Prime Plaza, S V Road, Santacruz WestNext to Asha Parekh Hospital
Mumbai
400054

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KalkiFashion.com 1 star review on 24th October 2024

Anonymous

KalkiFashion.com 1 star review on 13th August 2024

Manisha Hunter

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a once loyal customer of Kalki Fashion, my recent experience has turned from trust to dismay, compelling me to voice my concerns publicly. My journey with Kalki began with several satisfactory purchases in the USA, which built my confidence in their offerings. This confidence led me to place an order for a saree worth Rs. 22,000 ( $280) while visiting India, expecting the same quality and service. Unfortunately, the reality was starkly different and has left me with a tale of caution for potential customers. The saree I received immediately showed signs of poor craftsmanship, with sequins falling off before it could even be worn. Acting responsibly, I returned the saree in its original, unworn condition. Contrary to my actions, I was accused of returning a damaged product—a hole they claimed appeared under my care, which was patently untrue. The subsequent months have been a carousel of frustration, with my attempts to secure a refund met with unwarranted delays and evasion. The nadir of my experience was the shocking level of customer service—or the lack thereof. A conversation meant for resolution turned into a confrontation, with a representative not only dismissing my concerns but escalating to yelling, a behavior both unprofessional and disrespectful. This experience is not just about a failed product or a refund; it’s a stark warning about the degradation of Kalki’s quality and their disregard for customer satisfaction and respect. The disparity between my past experiences in the USA and this ordeal in India is not only disappointing but alarming. To potential customers, consider this a cautionary tale. The values of quality, respect, and customer service are the bedrock of trust between a business and its customers. When these values are not upheld, it’s not just the product that’s flawed, but the very fabric of the business relationship. I hoped for a resolution that would restore my faith in Kalki, yet I am left with a resolve to share my story, so others may tread carefully in their dealings with a store that I once held in high regard.”

Helpful Report

Posted 9 months ago

“DO NOT PURCHASE ANYTHING FROM THIS COMPANY. THEY ARE A FRAUD. They do not answer their phone. They do not comply via Chat and they do not respond to myself nor my credit card company for a refund. They steal your money.”

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Posted 9 months ago

“They sent me something that no actual human can fit into and said they couldn't fix it or return it. Never never buy from here.”

Helpful Report

Posted 10 months ago

“I ordered two outfits, both with customized fittings (total worth of around 500 euros!). I provided them with all detailed measurements necessary for the alterations. My order was delivered 10th October 2023. Unfortunately, the measurements of the outfits were incorrect. I contacted Kalki fashion several times for two weeks long. Every time I received the same answer, which is I need to wait 24 hours and that they will contact me with a proposed solution (please see attached pictures, which are only a few examples of our conversation, but it was always the same thing, i.e. 24 hours wait). Now, today, 25th October 2023, I reached out to them again. This time, no reply via Whatsapp, Website chat, email or phone. They completely ignore me. This is really outrageaous and really is the definition of consumer unfriendliness. I do not recommend Kalki, -10 out of 10. They are friendly when they want to sell anything, but once there is a problem, they disappear from earth.”

KalkiFashion.com 1 star review on 25th October 2023

Helpful Report

Posted 1 year ago

“Thanks for all your help Niki. I have to tell you that the Kalki website is so user friendly and easy to use. We had also looked at other online websites for the wedding outfits but none have the breakdown on search criteria and video zoom views as Kalki. Also, the outfits sorted by event and clothing categories has made our search and final decisions so much easier and faster. Both the girls liked the modern and elegant styles at Kalki compared to other online portals - this made it easy for us to finalize the outfits for Heena:) Sia almost done too - will call you this weekend :) & would like to place the orders by end of this month.”

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Posted 1 year ago

“I ordered one wedding gown for my engagement and I received the gown 2 days before my engagement which was late. Also, the fitting of the gown was so lose that I didn't have time to get it altered. I managed somehow though. This is the case when they took each and every detail of my fitting. This was so pathetic. Secondly, I ordered a Saree with blouse and received a Saree which was used. It was not fresh. They shared the footage of the Saree packing but what I received was not the same, it was little different. Also, when I raised the concern they denied to take the blouse back and after some time they denied to take the Saree back as well. So I spent almost Rs.23000 on both the orders and both the orders are useless for me and they have denied to take the orders back even it was mentioned that that orders are returnable. These guys are just making money with sending wrong orders. Pathetic service and ridiculous customer service.”

Helpful Report

Posted 1 year ago

“I have ordered from Kalki on 3 occasions & each time something was wrong with the outfit. Each time i emailed/called them there was NO RESPONSE back from them. The last outfit ordered (March 2023) stated on the website it had cups inserted in the outfit as the back was sheer. However, when received there were NO CUPS in the outfits as claimed. After emailing them & calling them a number of times, to date - JUNE 2023 i still have nOT HEARD FROM ANYONE IN KALKI!!!!!!! I won't be ordering anymore items from this pathetic, unprofressional, & untruthful site !!!!!!”

Helpful Report

Posted 1 year ago

“Such a poor customer service. I ordered 1 Lehenga set from their website. Due to poor fit, fabric and quality of the product and the bottom of the lehenga kind of damaged. Due to all this reasons, I asked them to create the return request. They picked up the return product but I have not received my refund amount so far despite many follow-ups.”

Helpful Report

Posted 1 year ago

“Avoid like plague AVOID KALKI!! The e-commerce is extremely poor of this store, items out of stock are still shown available online. After the payment is made, you then receive OUT OF STOCK notification. The money will not get refunded and you are left with no choice but to buy something else which will they claim will take 30 days to make. My 30 days of waiting time is over, and soon will be the wedding and I will not have my outfit in time. STAY AWAY!!!!”

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Posted 1 year ago

“They can't be trusted; they provide false information every step of the way. False delivery date promises and false communications after lodging complaints. They provide no updates or information if the order is getting delayed. I will strongly recommend to not purchase from them.”

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Posted 1 year ago

“My experience has always been excellent. Both online and offline. I simply love their collection and so affordable. Icing on the cake is so polite staff specially Mr. Shyam who helped me purchase my daughter’s wedding lehenga. Due to his good behaviour I ended up buying around 6 pieces of garments including lehengas sarees sherwanis kurtas Thank You Shyam ji for your cooperation and such a gentle man Thanks Kalki and entire awesome staff”

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Posted 1 year ago

“On 25 December 2022 I purchased 2 sarees and a kurta from the Delhi store for my daughter, my niece and my son to wear to a wedding In Bangalore. Kalki agreed to stitch the blouse for my daughter and post it and the rest of my purchases to Bangalore by 10 January in time for a wedding on 25 January. It did not arrive and apart from a call to my friend in Bangalore to confirm her address they have made no attempt to contact me. I have emailed and tried to contact them through WhatsApp and have also had numerous nonsensical phone conversations with Nisha in the Delhi store. Nisha has advised that: A. the items were sent by courier on the date of purchase which seems bizarre given that a blouse had to be made; and B. The sarees have been located but the kurta is missing. The wedding is fast approaching and I am at my wits end. I have previously dealt with Kalki’s online business and would again because of the service and quality of the products, but Kalki is clearly a fish out of water in premier retail business. It has overwhelmingly been my worst ever customer service experience in India or in any other country.”

Helpful Report

Posted 1 year ago

“Avoid this company at all cost! They never answer e-mails and give a million excuses to not initiate a return. I still haven't received my money back! Also, the package was delivered extremely late!”

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Posted 1 year ago

“The site is not secured. Now the scammers have access to my info. and demanding for my DL, SSN, DOB along with money. Purchased a gift for my friend who lives in Australia. The payment was taken out from my account immediately. The product was never shipped. The company claims that they didn't receive the payment despite sending a copy of the bank statement to them.”

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Posted 1 year ago

“They were very silly goofy ahh with the return process. 10/10 do not reccomend if you are purchasing from australia. picture this you buy a saree and when it arrives you realise the 'fit is not fitting' or 'giving' what it should. so you decide to return it and get ur money back. hold up tho. trigger warning: financial damage. *graphic*. they will make YOU the dissapointed buyer pay for shipping AND pay for customs. ps: this is all alleged. im in a silly goofy mood ahhh”

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Posted 1 year ago

“after continuously following up on my order for a month, 2 days before delivery i was told that my order would be delayed by a month. No other information shared. They did not take any accountability for the delay. literally zero fs given. And now i wont have an outfit for the occasion. Never recommending or going back to this poorly run business. And no, nothing can be done fix this blunder from their end.”

KalkiFashion.com 1 star review on 21st November 2022

Helpful Report

Posted 1 year ago

“Read the fine print very carefully. Unless they ship you an incorrect item (even if the item ordered doesn’t fit), Kalki will NOT allow for exchanges. They will run you round and round until they tell you this . Horrible policy and customer service.”

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Posted 1 year ago

“On July 13th, 2022, I placed my order with Babita. Which was tailored to my measurements. A month later, on August 17, I received my outfit, and the measurements were completely incorrect. I contacted the person I had ordered from as soon as I got the order, and after several attempts they eventually responded that I must send the outfit back on September 1st and receive a replacement outfit made to exact measurements. They provided me a FedEx shipping label on September 1, and on September 2 I mailed the package to them. On September 14 it was delivered to the address in New Jersey. Since then, Aarti & Zeba, and I have been exchanging messages back and forth. It has been 5 months since I am trying to get this outfit which I paid for to be ready in August. Since October 31st, I have not received any response to my queries and this is so unprofessional and ridiculous. I have no whereabouts or status of my outfit or to see if I would even receive any refund of my money. This is seriously the worst customer service I have experienced in my life. ”

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Posted 2 years ago

“This store has good stuff but very disorganized I had a bought a piece and the numbers for contact they gave me will never work. No one answers to whatap messages. I had to do my research and through online search had to reach out to them. The store manager Mr Dinesh was helpful but does not take responsibility when things go wrong The staff who work there have their own way to do things. They are rude They dont follow up to explain or follow up any change of pattern if alternation is to be done Very poor service. Would not recommend this store South end extension branch.”

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Posted 2 years ago

“Do not shop here! My daughter purchased a top delivered to UK but the fit is terrible. She is having no luck corresponding by email to find out about returning. They just keep resending a standard email. Extremely poor customer service.”

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Posted 2 years ago

KalkiFashion.com is rated 4.3 based on 2,101 reviews