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Karen Millen Reviews

1.4 Rating 445 Reviews
7 %
of reviewers recommend Karen Millen
1.4
Based on 445 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 59%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Karen Millen 1 star review on 17th January 2025
Anonymous
Karen Millen 1 star review on 12th December 2024
Anonymous
Karen Millen 1 star review on 17th October 2024
ShopforStyle&Quality
Karen Millen 1 star review on 17th October 2024
ShopforStyle&Quality
Karen Millen 1 star review on 25th September 2024
Cherie
Karen Millen 1 star review on 25th September 2024
Cherie
Karen Millen 1 star review on 10th May 2024
Anonymous
103
Anonymous
Anonymous  // 01/01/2019
I'd give it 0 stars if I could. First order, never received and they don't have a record of it but still withdrew payment from my card and am now waiting on a refund. Second order of the same items, I paid next day delivery it's been two days and still not delivered, these dresses are for an overseas wedding this weekend. But of course they took payment already!! So nearly £1k out of pocket and no goods received. First and last time buying from them, what a scam.
Helpful Report
Posted 2 years ago
They are nothing but common scammers. Paid for expedited, they have lied to me all week saying that the order was sent, today they admitted it hasn't even eft the warehouse. They took my money and I am reporting them to the proper authorities, do not buy from them!
Karen Millen 1 star review on 23rd August 2022 Karen Millen 1 star review on 23rd August 2022
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Posted 2 years ago
DO NOT TRUST KAREN MILLEN if you don't have days to wait for your order to arrive.. I'm so disappointed that they let me down before my sisters wedding ceremony. Thanks to them now I only have 4 hours to find a dress for tomorrow. I am only wasting 1 more minute of my time writing this review to prevent other people to be in my situation in the future..
Helpful Report
Posted 2 years ago
Worst delivery service ever and worst customer service ever. Pay for clothes and don’t receive them. Better off going to Pennys! You can’t call KM either. They only have a terrible email service
Helpful Report
Posted 2 years ago
I placed two orders, both debited from my credit card account the next day. I did not receive either a confirmation email, nor did the orders show in my account on the KM website, after contacting customer services via iMessage finally received confirmation that I would be refunded amounts taken from my credit card account, but would take up to 10 days for this. Contacted my credit card to raise fraudulent transactions report this week and surprisingly received refund today!
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Posted 2 years ago
Very bad customer service. Diffrent person on every e-mail and they answer no questions -only return faulty item and we see when we get item if we have a new one.. they dont wanto discount and are generally unintrested to help you
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Posted 2 years ago
Not sure which was worse, the service or the quality of the clothing. Ordered two items separately, paid for express delivery (2 working days) for both. One item arrived two weeks after the order was placed and I have no idea where the second item is but I certainly haven't received it. The stance from customer service is that I just have to wait. It wouldn't be so bad if I knew I was the only person it happened to, but reading reviews this appears to be the general consensus. They take your money but don't send the item or deliver it incredibly late. And they couldn't care less. Any positive reviews they have are so generic and clearly fabricated. The item looked like something cheap that you would buy from Boohoo (who is apparently their parent company now) except you pay Karen Millen prices. Be warned!
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Posted 2 years ago
they have terrible customer service, you cannot contact them by phone only by messages! I placed an order which supposed to arrive within 5-8 days, it took it 35 days to arrive, received an extra item, and when contacted them to ask them to send someone to collect the item from my home since I work from home and cannot leave the house, they said we can't send someone, even me can't waste my time to fix your workers mistake, I also ask them to exchange one of my items since it is big, they said we do not do exchange you have to return the item and buy it again! Which means that I have to buy it double price since there was a promotion when I bought it and have to pay delivery! They refused to price match the item or wave the delivery even when I became honest and contacted them to return the extra dress!!! Literally a horrible place to shop from!!!!
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Posted 2 years ago
AWFUL quality and packaging. if you consider yourself a Premium brand than Zara is a luxury brand. Your packaging is unacceptable for the amount of money you charge for your products who are very poor quality and the smell is disgusting. Seriously, take a look at Zara ..don't go too far, just ZARA, can learn a lot from basic standards. You should be ashamed for charging what you charge for such poor quality and unadaptable conditions of your garments. This dress came shoved in a plastic bag half buttoned not even folded...just like the previous customer had sent it back. Blazer that is H&M basic quality by the way, had this horrible smell i couldn't even try it on. SHAME SHAME SHAME
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Posted 2 years ago
Really terrible experience. I received a notification that my order was going to be delivered every day for weeks until finally I got a sketchy call from UPS saying that they would only release my order if I provided my social security number, which obviously I wasn't going to do nor should anyone have to for an individual eCommerce order (I literally work in eCommerce shipping so it's pretty obvious this was a scam). I contacted Karen Millen customer service MANY times and never received a response. Then they just refunded my order rather than address the issue. VERY UPSET because I spent a lot of time picking out the items I wanted and then it was stressful to get constant delivery emails waiting for a package to arrive. DO NOT BUY from here if you live in the US.
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Posted 2 years ago
So, ordered a size 6 UK. Received a size 14 UK. Wrote to them, and asked for a size 6. Returned incorrect item (paying 15 euros in postal charges). Been a good person and NOT asked for a refund on the postal charges. THEN received size 14UK AGAIN (for the second time, after I specifically told them I NEED A size 6 UK)!!!!! GUESS what will happen next- I will AGAIN have to return this, and hopefully I won't have to pay 15 euros to send this back, which was (60 euros btw)- so that I won't pay 90 euros in total, and getting 60 back from them. What a joke????
Helpful Report
Posted 2 years ago
I recently placed three seperate orders with Karen Millen. One had unlimited express delivery for a year added to the basket yet was still sent via standard delivery. The other two were ordered with express delivery, which is meant to be within two days, and both took four-five days to delivery. I contacted customer service on both occasions and was not provided with any solutions / support. Overall a very poor delivery service.
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Posted 2 years ago
Short story: product with makeup stains - not good quality for price - packing is terrible for price - not a transparent brand because they do not have reviews on their site. WILL NOT BUY AGAIN Long story: I bought a very expensive linen white dress. It came with small stains (one seemed like lipstick and another one foundation on the neck). The dress belong to the Lydia influencer collection so it sold out with in minutes therefore I could not exchanged it. The dress comes with a belt make of the same material but for that price point the least they could have done was not have those cheap thread belt loops. It doesn't have belt loops of the same material. The packaging was also terrible. The dress was about $400 and came packed like it was $20 in plastic and broken hanger. I have purchased from other stores in CHINA for less money and their packing is way better than Karen Millen.
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Posted 2 years ago
DO NOT PURCHASE FROM THIS SITE! I purchased a very expensive leather trench. The next day it went on sale for a 50% discount and they refused to do a price adjustment. I returned the first coat and purchased a second coat at the discounted price. I had to pay to return the first coat and I was charged for the second coat but, after several weeks, I still haven’t received it. Customer service is giving me the run around and refuse to tell me what happened to my second order. They had no problem taking my money but refuse to send me the merchandise that I purchased or answer my inquiry about it. To make matters worse, they have no customer service phone number so you have to email back and forth waiting 24 hours for each response. It’s been the worst online experience I’ve ever had.
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Posted 2 years ago
The clothes are super expensive and not worth it. On top of that customer service is absolutely terrible and rude. Returns take over 30 days, save yourself the trouble and purchase some place else. If I could give them a 0 I would.
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Posted 2 years ago
I ordered 5 dresses based on the chart provided by the website. All the dresses were small. I placed another order one size up and out of two dresses there was a defect on one of the dresses. Customer service was not accommodating especially that it was there defect and fault with the size as I measure my size while looking at the chart. Will not be ordering again because they wouldn’t even cover return shipping when it was there fault.
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Posted 2 years ago
As so many of the reviews on here say, worst customer service I have ever experienced. I wouldn't buy from them ever again, as if you receive a faulty item, they will not refund, exchange or allow returns.
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Posted 2 years ago
The new clothes are superugly.
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Posted 2 years ago
Karen Millen doesn’t host reviews on its site and now I’m realising why! I ordered a pair of floral print leggings and despite the quite hefty price tag they are such poor quality, very see through, thin and baggy - the black background colour shown in the images becomes grey and that’s with them being too big on me (despite me following the size guide). You definitely couldn’t wear without a long top. The website suggests they have some sculpting quality but that’s rubbish, they are practically tights. Reading about the returns process I probably won’t bother, but I definitely won’t be ordering again.
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Posted 2 years ago
Wow that just wasn’t what I was expecting. I received it on time and right size but the items were so awfully made. The trousers were see through and the blouse had such a horrible stitching. Looks like something from boohoo. I’ll never buy from this brand again.
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Posted 2 years ago
Karen Millen is rated 1.4 based on 445 reviews