Karen Millen Reviews

Name: Karen Millen
Rating: 1.39

1.4 Rating 445 Reviews

7 %

of reviewers recommend Karen Millen

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1.4

Based on 445 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 1 star review on 17th January 2025

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not buying from Karen Millen, Bohoo, Pretty Little things and now I believe they've added Warehouse and Oasis. It is such a sad state of affairs. I really do long for the gone years. For them to continue using the name Karen Millen is an absolute insult.”

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Posted 4 years ago

“I used to look forward to each season. The cut of the clothes was excellent. One wore Karen Millen with pride. It's sad what has happened to British brands. We are reduced to wearing near to disposable garments. The quality is that bad I gave it one star for the name.”

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Posted 4 years ago

“They delete shipping info during COVID times and they cannot refund you when the shipment doesn't arrive. Terrible disappointed in a company whose products I've enjoyed for the last decade.”

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Posted 4 years ago

“It's very sad really... karen Millen was such an iconic British brand, known for its stylish high quality women's clothing! However, ever since it was bought by Boohoo the quality has become very poor! Why is this?? Is it not bad enough that they closed all their stores putting thousands out of jobs!? Was that not enough 'cost cutting' for Boohoo? It seems like the typical greed of 'big businesses'! Stripping so much expenditure out of the Karen Millen business should have meant that maintaining the quality merchandise should have been easy to maintain costwise! Evidently I don't shop here anymore! Sad loss really!”

Helpful Report

Posted 4 years ago

“I have returned an item through Royal Mail tracking which has been received and signed for. I am being told they have not received the return in spite of the evidence of a signature. I am told I will have to wait until at least 3rd June for a refund because of Covid 19 however when I ordered they had taken my money and I received the item within 24hrs. Covid didn't stop them taking my money but apparently it affects the speed in which they can do a refund. Please everyone think twice before ordering from this company. They don't even have a phone number to ring.”

Helpful Report

Posted 4 years ago

“I have returned an item at my own expense because I wanted to Track it through Royal Mail. I am told I will have to wait until at least 3rd June for a refund. They say this is because of Covid 19. However when I ordered I request 24hr delivery. In that time they had taken my money and posted the item. So why can they take my money and post item during Covid crisis but then use it as an excuse not to refund my money for a month???.”

Helpful Report

Posted 4 years ago

“My order has arrived promptly and the dress was lovely, unfortunately it does not fit. When I was considering returning it and ordering another size, I realised, there was no paperwork in the parcel . Nothing, but the dress. The customer services telephone number I found online is "Not being recognized" . So where do I go from here??”

Helpful Report

Posted 4 years ago

“I ordered a dress for a birthday gift and acoording to the information indicated on the site, I was expecting to take delivery of the item between 21 April and 23 April 2020 but at present I have still not received it. Failure to deliver after the agreed deadline is a breach under the Consumer Rights Act 2015. I’ve written to customer service every day since April 20 to find out delivery date, but they refuse to provide me this information. In responce to my request for refund for undelivered order, the customer service categorically refuses without explanations. Thus, Karen Millen refuses to deliver me the order on time and refuses to return money for undelivered goods. This is the first time I’m faced with such fraud. Now law-enforcement agencies will deal with this issue.”

Helpful Report

Posted 4 years ago

“‼️Be careful‼️Karen Millen - frauders, liars and thieves who cheat customers, do not deliver orders, refuse to refund, breaking the law. Never order anything there! Don’t let yourself be fooled!”

Helpful Report

Posted 4 years ago

“Absolutely gone off a cliff since BooHoo took over. The quality of the fabrics used now is a million miles away from those previously used prior to takeover. The brand has been cheapened and the high quality, well made garments are a thing of the past. Please BooHoo drop the KM name - it’s not Karen Millen as any true fans know it and it feels like we’re being defrauded.”

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Posted 4 years ago

“It is so disappointing that my favourite brand is not the same anymore...The quality of clothes and styles are very bad, I miss the times when it was not part of Bohoo....decided to stop buying KM, even with the price being affordable...”

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Posted 4 years ago

“Bought a coat on sale, and was totally in chok when it arrived. There quality is really getting worse then ever! It used to be one of the Best qualitys and design for Young girls who wanted to look Nice and classy. But the materiales and taylor-job is so bad that Its laughable. It looks like something made in a cheap fabric in china. I Will Never ever spent my money there again. Its over for me. The one that used to have a closet full!”

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Posted 4 years ago

“Always loved Karen Millen before. Absolutely liked earlier everything , it was absolutely BEST, but now it`s usual market clothes, but under name of KAREN MILLEN. Absolutely awful and cheap. Not like the original Karen Millen. So disappointed. I have no place where could buy nice and quality clothes. How could Karen Millen sell her BRAND so unprofessional people without any sence of taste. I am crying...!!!”

Helpful Report

Posted 4 years ago

“Bought an expensive fur coat thru online and paid for a specific next day delivery service, and waited for it next morning and then to 3rd day but never came, but still been very patience and waited until 10days, and the item ordered keep going back to sender, request for refund but couldnt give any refund, so I pgoned my card issuer bank and got them sorted and refunded by the bank instead, very bad service, dont buy from it online is it looks fraudulent.”

Helpful Report

Posted 4 years ago

“I have shopped in Karen Millen for the last 7 years.... treating myself to really well made, well fitting, beautiful garments. I was a Karen Millen Black Card Customer. I even purchased 3 mother of the bride dresses over the years, which were all just superb and a pleasure to wear, making me feel so good, worth every penny. I’m am TOTALLY and UTTERLY DISGUSTED with the quality of the garments they are now providing under the heading of “Karen Millen”. They have totally cheapened the brand to the point where I will never never order from there again ...... Boo hoo should not be using the Karen Millen Brand to sell cheap and nasty garments....this company Also make it very difficult to return items, unlike the original Karen Millen.... Love the torn up bag picture in a previous review.... it totally sums up how I feel too! Very disappointed Karen G”

Helpful Report

Posted 4 years ago

“I used to buy Karen Millen outfits for years... it was my favourite beloved brand, half my wardrobe is from KM. Above all the quality of clothes was exceptional! All the clothes were so stylish elegant and long lasting. Prime quality finest styles. Sadly after the Bohoo has taken over the new owner ruined this fine product and now the clothes are shocking bad. The quality is poor, clothes aren’t fine elegant ... it’s completely different product that they are selling absolutely nothing but nothing to do with actual Karen Millen style and quality. You may get lucky as the km website under new management still might have few items from the original KM. Overall im deeply heart broken KM is gone. One may like the new KM products ( not me) but don’t get fooled this are not real KM standards!!”

Helpful Report

Posted 4 years ago

“The quality is no longer as good as it use to be. I returned a couple of items, it was straight forward and I recieved my refund.”

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Posted 4 years ago

“I just spent 4.5 hours of my day trying to rid the Karen Millen coat I bought, of the black soot it is shedding like dandruff. I spent hundrends of pounds on it, only to find out how cheaply it is made at my expense, literally. The material (some type of fake leather) has cracked and it's dripping everywhere like a sticky black soot. It then stuck to the tiled floor when hoovered, so I spent additional 1.5 hours hoovering and washing the floors. I'm never buying another thing from Karen Millen ever again. You should burn in hell for what you put me through.”

Helpful Report

Posted 5 years ago

“The worst customer service ever! We ordered a dress (150EURO) online in july 19 and returned it, because it didnt fit well. Its december now and we still didnt received any refund. We wrote a bunch of mails regarding this and we never received an answer! SCAMMERS!”

Helpful Report

Posted 5 years ago

“If I could give 0 stars I would! Used KM for many years and now have to fight to get a refund. Ordered item in sept and returned after 1st Oct so no doubt my item has been resold by new company but now I have to go to liquidators for my money back. Surely they shouldn’t have accepted my order and return if they weren’t going to refund?? Absolute joke KM”

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Posted 5 years ago

Karen Millen is rated 1.4 based on 445 reviews