Karen Millen Reviews

Name: Karen Millen
Rating: 1.39

1.4 Rating 445 Reviews

7 %

of reviewers recommend Karen Millen

Company Reviews

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Metrics

1.4

Based on 445 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 1 star review on 17th January 2025

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The WORST website to shop from is Karen Millen. The site switches from the US site to the UK site, therefore creating confusion. When I realized i ordered the wrong size, it was too late and I had no option of canceling nor editing my order. I had to wait to receive the wrong size and pay to ship it back. Customer service at it's worst!!!!!!”

Helpful Report

Posted 2 years ago

“I order two skirts before Christmas, came very quickly and loved the tweed skirt, the leather skirt lining wasn't sewn well and meant the back of the skirt creased and lifted. I used to buy from Karen Millen in the past and assumed it was a very rare fault so cut the lining to release the back. Ordered a dress for New years, a bright yellow dress with jewel details. I was sent a filthy dress which had jewels missing from its detailing. The dress very clearly had been worn and had a drink spilt down it and other unpleasant stains. I returned the dress and contacted customer services sending pictures of the stains and complained about quality control. Re-order the dress, no problem and im refunded with no issue. Third order, ordered a simple dress in the size I've always ordered. The dress is extremely tight and I cannot fasted the zip. The packaging and tag indicate the correct size. I check the sewn in lable ..... the dress is 3 sizes smaller that what I ordered!! In the same order I had ordered another skirt, poor quality, unfinished seams and cotton bits hanging out all over. Return both items. I do some research and find out Karen Millen has been bought by Boohoo. The poor quality now makes sense and I won't be ordering again. Boohoo quality and Premium KM prices.”

Helpful Report

Posted 2 years ago

“Shockingly poor quality coat. I previously loved this brand. However, the level of the coat I received is comparable to Primark. The buttons were light and flimsy, the material of the coat was cheap and wrinkly and the chain on the inside for hanging the coat was broken. Premium price tag ✅ Poor quality ✅”

Helpful Report

Posted 2 years ago

“I have been a Karen Millen customer for close to 10 years, bought everything from coats, workwear to evening gowns from them. They were always such nice quality. I hadn’t bought anything from them in the past two years during Covid. I recently purchased a dress from them, and when I received it I was shocked by the quality. It looks and feels cheaper than a Zara or H&M dress!! Comparing it to all my dresses from them that I’ve bought in the past you wouldn’t even believe it’s from the same brand. Very disappointed, will not be purchasing anything from them anymore although I used to be a devoted customer.”

Helpful Report

Posted 2 years ago

“Terrible company paid for express delivery did not arrived still 6 days later. Shocking customer service did not deal with my issue. Do not shop here.”

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Posted 2 years ago

“Items were shipped from China and UPS claimed I had to give my social security number to received. And after I did the driver demanded an $266 check to release then. Very deceptive and you cannot contact them other than email that are not responded to.”

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Posted 2 years ago

“I really don’t understand the people writing all these negative comments!! I have recently become Karen Millen fan. Absolutely love their style, quality and customer service! I had to return several times due to sizing - have to go a little bigger (one size up). So what - now I know and order the right size! I NEVER had issues returning and getting my full refund in about a week from the day of me sending it from the post office!! I always get compliments on my new clothes just because they really stand out from famous brands in the U.S. So glad I didn’t come here first to read the negative reviews!! (Are they even real?!)”

Karen Millen 5 star review on 15th February 2022

Helpful Report

Posted 2 years ago

“They sent me a dress I ordered online filthy with make up and smelled as if someone had worn in on a night out. In the middle of pandemic as well. 😷 the belt on the dress was damaged too.”

Karen Millen 1 star review on 12th February 2022

Helpful Report

Posted 2 years ago

“If I could give ZERO stars I would! Their clothes look beautiful on the website but their customer service is horrific. I recently ordered a $300 dress and received the wrong item. Ok, this happens sometimes. I emailed them immediately but didn’t get a response for a couple of days. Then they asked me to take pictures of the item before telling me to send it back. Then after a couple more days, they responded with return instructions. I followed those instructions and sent the item back that day. They also required a picture of the receipt from the post office. Complete unnecessary since the tracking is attached the to USPS label they sent me! Once I sent that, after a few more days they emailed me to see if I still wanted the correct item. Not sure why this was a question since I never asked for a refund. I responded and said yes, and then after 24 hours received another email stating the item had sold out. And here’s the kicker….they said I would have to wait until they received the returned item before getting a refund!! Again, they have the tracking information already!! This is completely unacceptable customer service and at this price point, I would think you would get better service. I will NEVER order from this company again.”

Helpful Report

Posted 2 years ago

“Bohoo is selling garbage for top prices under the disguise of Karen Millen brand. The original, high quality Karen Millen is gone for good. Avoid !!!!”

Helpful Report

Posted 2 years ago

“I ordered a wool coat from them last month, received it and I absolutely loved it. I wore it for one week and the whole thing was falling apart. It was pilling really badly everywhere, and the wool was pulling in multiple places. Really really poor quality. So I returned the coat, and didn’t get a replacement as it was out of stock. They did also refund me a ridiculously expensive duty charge I paid. That’s the only positive thing I will say about them. The following month I checked back and the coat was in stock again. Since I loved it so much I decided to give it another chance, in hopes maybe I just got a lemon. I paid $90 in duties on a $200 item which is again ridiculous, but I really liked the coat. I receive it and pull it out of the bag and I immediately get a strong perfume smell. I look at the coat and it is pulled and pilling everywhere, EXACTLY like the one I had retuned before. I look closer and in the pockets is garbage. Literally a gas receipt from Europe, and some small change. I’m so done with this company. Sending out used, dirty, damaged clothing?? No way.”

Karen Millen 1 star review on 3rd February 2022

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Posted 2 years ago

“Hopefully you get your order right, the customer service is simple not acceptable. What happened to this brand? I have been ordering form them for many years. It was my last order... I received a white blazer full of blue marker on all the stitches. I paid almost 200$ in duties since I am in Canada, how is this fair? You have to contact them via messenger and you get an answer from someone different everytime they answer you plus they dont read the conversation. Seems like they dont have quality control anymore. Really disapointed.”

Karen Millen 1 star review on 22nd January 2022

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Posted 3 years ago

“Absolutely devasyed with recent purchase wasn't able to wear the belt as it had no holes in it Unable to contact Karen millen on telephone so had to contact them by email and wait upto 72 hours for a response I will not be buying from them again after being a customer for many years They are making me wait over a week for a refund however taken money from my account straight away I have not been refunded for the postage either On top of this they won't honour a gift voucher despite it only being three days out of their expiry date Extremely disappointed poor quality clothing no quality control and dreadful customer services”

Helpful Report

Posted 3 years ago

“I bought a KM dress and the classic cuts have now moved to plunging neck lines. I returned that one! I bought a dress during the pandemic, then intended to wear it for work, and the zip broke! Customer service said I couldn't exchange it because it was more than 30 days. It was faulty, and I couldn't wear my work dress when we had lockdowns! Disappointing service given what KM has historically been known for, the KM now is different.”

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Posted 3 years ago

“I have been a loyal customer for 25 years. However, I am very unhappy with my recent purchases. Everything has become more unprofessional and careless, from packaging to customer service. Most importantly, I did NOT get a refund for the last order. To be very clear, they kept both the money and the dress and they can now happily sell it again.”

Helpful Report

Posted 3 years ago

“When the quilted short jacket arrived, I was very happy with it; the fit, colour and style until I found the discoloured/corroded buttons on both cuffs (not exactly cuffs but where they should be if there are). It's really disappointing as I sent it back and ordered another hoping it is just one off thing, but it was exactly the same; scuffed/corroded buttons on both cuffs, hence yet again I had to sent it back. No quality control or what? Anyway, since I liked the garment, they could have made an effort to find one with no faults, but they either didn't bother to make that extra effort or didn't have one without faults. Either way it's utter disappointment. I've been taking pride in wearing KM pieces and it's been my go-to brand for so many years. But this experience is changing my view on the brand completely. I remember reading an interview by the founder Karen Millen; “Karen Millen was once a premium brand. A brand that prided itself on delivering high-end fashion with attention to detail. Using the best fabrics and trims but keeping our prices affordable. It saddens me to see where it has been taken and how it has lost its way..."”

Helpful Report

Posted 3 years ago

“Best experience ever with online shopping. Ontime, responsive customer service. The quality was great, like it looks in the picture, I had to return it because of the size, and it was free and straightforward to return. I received an email and am waiting for the money. I strongly recommend Karen Milen”

Helpful Report

Posted 3 years ago

“Do not want to accept a return, terrible customer service and 0 response and respect to a customer. Think twice before ordering, as you may not be able to return anything.”

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Posted 3 years ago

“Fantastic leather jeans. Bought 5 pairs.”

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Posted 3 years ago

“I ordered some clothing from KM and needed to return it because the sizing was off. I had paid 350$ in taxes and duties when the items were shipped into Canada. I paid KM for a prepaid shipping label to send the goods back. KM charged me 20$ for return shipping fees and I sent the clothes back. The problem is twofold- it took over 1 month to get a refund from KM for the clothes. Worse yet, I cannot get back the 350$ from the border services because KM had me ship back the clothes to some Center in Ontario Canada. The border won’t refund your money unless the clothes leave Canada. KM cannot be reached by phone. You need to text them for customer service. They take 24 hours to respond to inquiries by text and after 15 messages asking them for proof my clothes made it back to the UK so I can apply for a refund of my tax and duties, they have not helped at all. They won’t tell me if they kept the clothes in Canada or if they left the country. The customer service chat clearly does not even read the message a customer sends as I get back the same nonsense answer over and over. BUYER BEWARE!”

Helpful Report

Posted 3 years ago

Karen Millen is rated 1.4 based on 445 reviews