Karen Millen Reviews

Name: Karen Millen
Rating: 1.39

1.4 Rating 445 Reviews

7 %

of reviewers recommend Karen Millen

Company Reviews

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Metrics

1.4

Based on 445 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 1 star review on 17th January 2025

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a dress that I loved on Jan 1. Since the 18th of January I’ve been contacting them that I have not received the dress. Customer Service kept telling me to wait even though when you track it gives no info. Today I reached out and they finally said oh it’s lost and gave me a refund. Now the dress is sold out! Extremely bad Customer Service”

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Posted 2 years ago

“Horrible and useless. No customer. No delivery on time No responsibility.”

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Posted 2 years ago

“Items not as per the pictures Items not as per the pictures, awful responses back via text as no customer service telephone number, all staff still working from home. I expected better from karen Mullen.. gone down hill very fast. Replace your staff and start afresh for 2023!”

Karen Millen 1 star review on 7th January 2023

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Posted 2 years ago

“They sent me the completely wrong item! The dress they sent me was hideous.”

Karen Millen 1 star review on 6th January 2023

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Posted 2 years ago

“I have to agree with the negative reviews above. I bought a dress from Karen Millen in London that I absolutely loved, so I thought the brand was a winner for me so I order a bunch of clothes that looked very fitted and high end on the website, what I got was sheein quality clothes. Not worth it! And not up to my expectations considering the price. Returns not easy and you pay for return fee. Sizes are not consistent either.”

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Posted 2 years ago

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Posted 2 years ago

“Impossible to get a refund. This company is full of crooks! Customer service will lie and belittle you to stop you from getting a refund. $600 coats should not be falling apart at the seams. Sizes run very small. Customer "support" are rude and dismissive. Please, take your money elsewhere and save yourself a LOT of trouble.”

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Posted 2 years ago

“I used to love Karen Millen dresses. They were classy and made from great quality fabrics. However since the brand has been bought by boohoo I have noticed that the quality has really deteriorated but the prices have remained the same. I have returned several items because they have looked so cheap. Has not met my expecations of a quality brand. Unless the company makes a real effort to improve the quality of clothes re fabric etc I will not be buying from them again. Also the fact that there isnt a phone number you can call is very poor customer service.”

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Posted 2 years ago

“Poor customer service. Staff members unwilling to be of assistance which is very frustrating. Clothes quality a hit or a miss. I don’t feel the company will last It has changed greatly since the takeover and it’s worse.”

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Posted 2 years ago

“Era mi firma favorita hasta q empecé a comprar online, más de un mes esperando el pedido y no llega, una verguenza . Cada vez q hablo con ellos me dan un plazo más largo, un vestido q era para las fiestas ya no me vale. NO VUELVO A COMPRAR”

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Posted 2 years ago

“I placed an order for 20 items ($1,934) on 12/5/22 which was to arrive by 12/13 and never did so I reached out to customer service via text probably 20-30 times and the only response I ever got was to give it another week etc. I tried to cancel it as I no longer needed the clothes that were for events that had now passed. Finally I received the package on 12/23 with only 10 of the 20 items of which 1 wasn’t even something I ordered. The status of my entire order on their website says delivered even though 1/2 of the order is missing (over $1,000 worth of merchandise) which I already paid for. Now what? I have repeatedly asked for a prepaid return label since it arrived so late and the order is missing a large number of items. No one ever gives a meaningful response so now I am expected to mail back 1/2 of the order from the US to the UK at my expense??? and wait what, another month to get refunded and what about the other half of the order I paid for and never received (and was only given 1 tracking number)?? There is no phone number to call. I wish I had realized this is NOT the same company I purchased from years ago and has been sold and I wish I would have seen all the other complaints for the same exact issues. Definitely something fishy going on with this company and I’m not sure how they are getting away with scamming people out of their money and not delivering orders. I will report them to every venue I can so that it is made known what kind of operation they are running.”

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Posted 2 years ago

“Karen Millen was bought by Boohoo who are at the lowest end of the market but they are still charging Karen Millen prices. Customer service now is non-existent. I bought an expensive top that has never turned up but cannot get a refund. No way of contacting them apart from email which they take days to reply to. Don’t buy from them unless you are happy to throw away your money.”

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Posted 2 years ago

“Very quick to take money verrrrrry slow to refund. It’s not the specified 7 days from they receive the return, it seems like it’s when they can be bothered. Heading towards 3 weeks since I returned the parcel. There is a cost of living crisis, it’s Christmas, people would like their money back PROMPTLY PLEASE.”

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Posted 2 years ago

“Horrible service. Takes months to get your order. Never rely on this website. I was even thinking it was a scam. I ordered a dress IN NOVEMBER!! For my Christmas party in a few days and never received it. Now I have to look for a new outfit , last minute. Horrible !”

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Posted 2 years ago

“Absolutely horrible horrible experience. They are my most favorite brand when they were alive in showrooms in London and in US. Online is cheap quality, horrible fitting, shipping wrong items and tricking customers with high quality pictures. Really disappointed. I was your biggest fan for 15 years. You LOST me. You shouldn’t be calling yourself Karen Millen. Not the quality that was sold at the store across UK and USA in store. Extremely cheep and below average material and fitting. I’m moving on KM. You lost one of the most loyal customers 😞. Please do not be fooled by the pictures.”

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Posted 2 years ago

“If I could give 0 rating I would. I ordered a standard UK size 12 dress which I know is my size and received a dress that's obviously not a UK 12; more like a UK 8 to 10 which cost me 216e . Very annoying as now I have the inconvenience if having to return it abd wait 28 days fur a refund. Never again order from Karen milen . Quality is not good either. Waste of time and money”

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Posted 2 years ago

“Trousers measured 4.6” larger than size chart. Should have been 27.6” measured over 31””. Dress armholes 1/2” larger one size. Trousers were on Black Friday, but now full price . K M won’t do a straight exchange. Impossible to get a result. Resolver have made contact with them but same old thing. Worst customer service ever. Owned by BooHoo now. They certainly make you BooHoo😡”

Karen Millen 1 star review on 8th December 2022

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Posted 2 years ago

“Products cheap. No free returns or exchanges. Forced to pay $30 to return items due to them belonging on a seperate order (because they don't do exchanges either. Customer service terrible. Go elsewhere.”

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Posted 2 years ago

“I ordered a coat from you 11 days ago. You sent it with Evri , it still hasn't turned up. I have requested to cancel the order and get a refund three times as per my rights under the consumer contract regulations and you have continued to refuse. Do not buy with Karren Millen,if something forest get delivered by evri you will lose your money and end up with nothing. Avoid.”

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Posted 2 years ago

“It actually deserves 0 star. I place an order since September 29 2022 and to this day I have not received it. There is no customer service and not even an email for follow up . STAY AWAY IT IS A SCAM”

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Posted 2 years ago

Karen Millen is rated 1.4 based on 445 reviews