Karrimor Reviews

Name: Karrimor
Rating: 4.08

4.1 Rating 6,504 Reviews

76 %

of reviewers recommend Karrimor

Company Reviews

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Metrics

4.1

Based on 6,504 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email

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Karrimor 1 star review on 28th March 2023

Anna Silsby

Anonymous

Karrimor 1 star review on 13th April 2022

Lyndon Bushnell

Karrimor 5 star review on 12th February 2020

Dorothee Therrien

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To date(7th April) the sandals have not arrived. I have checked with neighbours & they have not been delivered to any of them. Please advise me as to where they are. Thank you Vivienne Richatdson”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. According to the couriers the order was delivered on the 05/04/17 at 09:45 signed at the address. If you still cannot locate this please contact cs@sportsdirect.com. Kind regards SD

Posted 8 years ago

“Ordered a bag on Thursday night with next day delivery (it was late in the day so effectively Friday) so we expected it to arrive on Saturday. It arrived on Tuesday.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your message. I believe our CS team have now issued a refund on the P&P charge. Kind regards SD

Posted 8 years ago

“Still not delivered”

Helpful Report

Posted 8 years ago

Hi, Sorry to hear this. Your order is due for delivery today. Sorry for any inconvenience caused Kind regards Karrimor

Posted 8 years ago

“I was asked to write this review by Karrimor. Normally I would try to say nice things when writing my review. In this case, as I havent received my order yet, I am finding it hard to be positive. If and when my order arrives, I'm sure I will love the things I have ordered. Overall, I think it would be a good idea to wait until the customers have their orders, before pestering them for a review. Today, I have been asked to revise the review as my (non delivery) issue has been resolved acccording to Karrimor Well, actually I still dont have my order, so the review still stands. I must say I am getting a tad annoyed with Karrimor. This is the second time they have asked me to write a review, without bothering to see I have received the goods first. AS my hero Homer would say 'DOH!'”

Helpful Report

Posted 8 years ago

Hi, Thank you for your feedback, Your order is due for delivery today and we hope everything was received is satisfactory. Kind regards Karrimor

Posted 8 years ago

“Still waiting for confirmation of my delivery to store??”

Helpful Report

Posted 8 years ago

Hi, We believe you have now collected the order and are in receipt. Sorry for any inconvenience caused Kind regards Karrimor

Posted 8 years ago

“The boots were uncomfortable so I took them to Sports Direct and chose another pair of Karrimor boots which were more expensive (even though online they show as cheaper than the boots I had ordered). I exchanged them but felt I was overpaying for both delivery and the cost of the boots.”

Helpful Report

Posted 8 years ago

“You sent me the wrong size. These are too big and not as ordered”

Helpful Report

Posted 8 years ago

Hi, We are sorry to hear this. Please confirm what size has been received for me to assist? Kind regards Karrimor

Posted 8 years ago

“I booked 2 bags online , 3 days later I suddenly got an email that the delivery was unsuccessful without any reasons”

Helpful Report

Posted 8 years ago

Hi, Unfortunately your order was returned back to us via the carrier which I can only apologise for. I can confirm that a full refund has been issued. Kind regards Karrimor

Posted 8 years ago

“The size description of the coat my wife ordered was completely untrue. She is a size 16, but the size 18, called XXL, she ordered was far too narrow. And a coat described as "long" which does not come down to the knees is wrongly described.”

Helpful Report

Posted 8 years ago

“received 2 pairs of sandals - one pair looks as if they have already been worn!! no proper packaging in box or labels!!! Very unhappy - awaiting response from customer services! Pair that looked worn actually cost £10 more - why ??”

Helpful Report

Posted 8 years ago

Hi, Sorry to hear this. Would you like to return via the freepost or a partial refund issued? If so please provide clear images of the issue. Kind regards Karrimor

Posted 8 years ago

“I felt the size guide was a bit misleading. Ordered xl trouser which match your size guide but they were way too tight. Feel aggrieved that you have no free return policy. And I emailed on Sunday asking about if there's another delivery charge if I ask for an exchange and still not had a reply.”

Helpful Report

Posted 8 years ago

“Otrzymałem kurtkę z klipsem zabezpieczającym przed kradzieza. Klips zapewne uszkodził membramę. Nie wiem jak go zdjąć.:)”

Helpful Report

Posted 8 years ago

Hi, Very sorry to hear this. Please could you provide a clear image of this? Also any retailer within Poland can remove for you as the tag is not designed just for our stores. If you are able to have removed I will issue a postage refund of £5.00. Kind regards Karrimor

Posted 8 years ago

“Slow delivery, poor tracking. Day 6 after order now, still nothing further than 'Shipment is pre-alerted'.”

Helpful Report

Posted 8 years ago

“still not recieved goods or e mail to say when it will be at sports direct i have been to store earliest is friday would not have ordered if i had known it would take over a week had good quicker from china”

Helpful Report

Posted 8 years ago

“Wrong size sent. Inconvenient for me and costly in postage.”

Helpful Report

Posted 8 years ago

“I was very pleased that the package arrived so quickly however when I opened it I realized that the down Jacket was ripped and the other one had an unpleasant color ... to return the ripped jacket I have to pay for the curier myself which I find rather unacceptable give it is your fault.”

Helpful Report

Posted 8 years ago

“Not yet for a review...the package is on the way but 12 days from UK to Romania ?...is way to long....about the products i will be back”

Helpful Report

Posted 8 years ago

“I ordered a GREEN 3 in 1 jacket (i.e. two parts - fleece liner and waterproof outer.) Only the fleece liner arrived, and it was grey, not green. The items are too large (which isn't your fault) but I have no faith in your returns process and it's going to cost me a fair amount in postage. Why can't I return items directly to a Sports Direct store?”

Helpful Report

Posted 8 years ago

“I have owned a pair of Karrimor Border shoes in more or less daily use for the past 5 years - only wanted to replace them with same now as tread a bit worn on these very well made & comfortable shoes. So I ordered 2 new pairs of Border shoes from Karrimor direct on net at a great price reduction. On arrival, both were in tatty boxes with screwed up tissue - so either been returned before or tried on many times in shop ( + minor dust marks from dirty floor ) but worst of all - very poor stitching on one pair - virtually torn or badly joined tongue . Not impressed at poor quality control or fact that dispatcher just chucked them in the bag without checking the contents. If I were running it someone would get a rocket.”

Helpful Report

Posted 8 years ago

“The coats are always of very good quality. I do a lot of walking and need to be able to trust my clothing. The disappointing factor is that although the coats last a very long time, the double zips don't. I had to order a new coat because the zip broke on mine and the bill for repairing it will be £20! I think you should bring back metal zips.”

Helpful Report

Posted 8 years ago

Karrimor is rated 4.1 based on 6,504 reviews