“I bought a pair of pants in store in July 2021. They torn after 1st wear so l contacted customer service as store was closed during COVID restrictions. They gave me details to send the item in. The pants have been lost by the ‘third party’ and they refuse to give me my money back. I have called them and sent them multiple (10+) emails, requested to speak with management and all my requests get declined.
They send me emails saying they have not heard back from me within the last month so they are closing the file. I respond repeatedly and all l get is an automated email.
I will never shop at Katies again and don’t ever send back any of their goods cos it it mysteriously disappear and then finding someone to rectify the problem will be like finding a needle in a haystack.
Also why won’t customer service let me speak with management? Are they some sort of gods that are unattainable?
Absolutely pathetic customer service and well l can’t comment on management cos they are the phantom.
Mind u, it’s April 2022 and l’m still not getting a resolution.”
“Do not order anything from them. My order from 19/11/2021 (which was only jeans and shorts) is still not here. I have sent many emails and made many phone calls and they will not provide me with a refund. They just say there are delays due to COVID and they cannot tell me when I will receive the items.”
“Wouldn't even give service a 1 star rating if I could go lower. Absolutely the worst place I have ever had to deal with. Painfully slow service for delivery and dont get me started on the refund..... 3 months waiting for a refund for returned goods , returned exactly as instructed with proof that parcel was returned to the required destination. Automated emails , the same response response to mynumerous enquiries - still awaiting confirmation from their warehouse even though I reveived confirmation from Aust Post that items were delivered. Don't waste time/ money on Mosaic brands - disorganised or just plain thieves?? Wish I had read reviews before I purchased from them .......”
“These guys are terrible , countless calls but delivering nothing. Order has been placed on the 19th of feb .Ticket number is the only response so far.
Think twice before purchasing”
“WHERE’s MY ORDER?!
I ordered late Feb and have not received them. Being patient I emailed them and queried ETD. I keep getting auto-generated replies saying it’s at the ‘Help desk’.
Becoming NOT patient! 😡”
“Would have to be the worst shop experience of my life , like others on here waited weeks and weeks for orders to arrive, some goods still outstanding from November last year, did returns as required by them , paid for I might add and have not received refunds, I to get multiple automated messages, some late st night , I’ve made several personal phone calls, and was told refunds would be in my account in 24 hours twice in two weeks now , still nothing, I have even emailed Mosaic Brands directly with no response. I’m astonished that this could be going on in Australia. Something needs to be done about this company. I wish I had read reviews before I purchased. Whatever you do shop elsewhere, I certainly will.”
“Worst service I have ever received. 5 moths waiting for a refund for returned goods , returned exactly as instructed with proof that parcel was returned to the required destination. 11 automated emails , no response to my enquiries. Should have read the other reviews here”
“THE WORST ONLINE ORDER EVER! DIDN'T THINK IT'LL HAPPEN IN AUSTRALIA! STILL WAITING FOR A DRESS THAT I ORDERED SINCE 19TH DEC AND NO ONE REPLIES TO MESSAGES! DON'T PLACE UR ORDER ONLINE OR U'LL REGRET IT!!!”
“**Buyer beware. I have waiting for 2.5 months for 1 item to arrive, in that time I have had some emails from Katies making many excuses. If time is no issue then this maybe no problem for you. I have lost my patience and asking for money back - fingers crossed that will happen.”
“I have been waiting 1 month for 2 items I ordered online . I do a lot of online shopping and this would have to be the worst customer service I have come across.”
“katie's has an unusual range of clothing for that person with a different outlook on life, The products are of good quality and you can usually find something for that special indevidual”
