“Extremely slow service!
Ordered for pick up at Willoughby store Thursday morning.
Thursday afternoon, since I had had no confirmation … phoned & Helga told me order had been received, would take 24 hours and they would text me when available for pick up.
Following Tuesday I called in to Willoughby as I still had not heard from them. They still didn’t have the order but offered same day delivery (Wednesday) to my home at Sans Souci.
Wednesday I received a phone call to say that Willoughby had the order but the courier could not deliver until Thursday.
As I was going away that Thursday I had to go & pick up the order so that I could secure the premises before my departure.
Why so long when the item was, “in stock”.”
“I recently purchased cabinet handles from Keeler Hardware, and I am delighted to share my positive experience with their services.
One standout aspect of my experience was the prompt delivery service provided by Keeler Hardware. Not only was the purchase process efficient, but the delivery was completed well before the expected delivery date. This exceeded my expectations and showcased the company's commitment to customer satisfaction.”
“I love shopping on the website and the product selection and great deals. I only wish to request that the shipping service could be improved. Because each time I have ordered, I have waited too long for delivery and the service used is inefficient. For example, a small product that could easily have been sent by post - gets transported from NSW to VIC and then to TAS. I could actually have purchased the same product at a local store but chose to shop with Keeler. The actual time expected for delivery was not shown when I shopped online. All I saw was the product was in stock and ready to ship immediately. Yet I waited 13 days for delivery, which was far too long for a product.”
Good Afternoon Anna
We are sorry you did not receive your package as promptly as you expected.
The order was placed on the 14th Nov - Tuesday - dispatched 20th Nov - Monday - our standard lead time is 3-5 business days before the order is dispatched.
Kind regards
Helga Hilton
Customer Service Manager
“Thank you. Perfect replacement for my entrance door with proven quality of the product brand. However, I sent a query in the purchase message area, which was never answered. Thanks again.”
“The team at Keeler were extremely helpful. I needed a door pull last minute and they were able to advise me over the phone and arrange my order for same day pick-up. I got an excellent product and fantastic service!”
“I can give you only 3 stars. I needed 72 handles, but unfortunately, you had only 35pcs (I couldn't wait till March delivery).
Anyway, I'll continue to shop with you guys.
Andrej”
Good morning Andrej
Thank you for taking the time to place this review.
We are so sorry for any inconvenience caused by the lack of clarity with regards to stock availability.
We can notify you as soon as the stock has become available.
Kind regards
Helga Hilton
Customer Service Manager.
Good morning Garth
Thank you for your review and I'm so sorry for your experience.
On our website listing there a PDF file with regards to "Code Changing" there is more than 8000 codes to choose from.
Please find the link - https://www.keelerhardware.com.au/borg-digital-door-lock-keyless-marine-grade-pro-black-bl2601mgpro
If you require any further assistance please don't hesitate to contact us.
Kind regards
Helga Hilton
Customer Service Manager
