“Had to order some hard to find door hinges but Keeler went out of their way, ordered in the hinges, packaged them and sent them to my residence. This made it so easy. they were professioanl, polite and knew exactly how to help me.”
“Keeler hardware has an enormous range of door and window hardware, and all at very good prices. They will deliver for a small charge, but I live close by so I just call in when I need something. The staff are very friendly and I get served promptly.”
“Needed a particular door seal for a large bifold opening. The Keeler website was easy to navigate and order. The item was processed and sent very quickly and arrived earlier than expected. Good quality product and great company. Will use again!”
“After reseachinh ( with your staff ) the item required to solve my needs I placed the order on 22/5/2024 .
It finally arrived and was wrong .
Spoke with Darryl on 3/6/2024 and 4/6/2024 and I still have not heard what is happening to rectify the wrong order . As requested I sent photos of the concerns .
How long do I have to wait ?”
“The order date to packing date seemed too long for items presented as in stock. The shipping was fine but not speedy. When I received the goods they were wrong I received two left hand brackets even through they are sold as a set. The issue was resolved quickly and a replacement is on its way but still yet to be packed or delivered. So from when I started the order to when I think I will receive h the replacement brackets will be two months. I happen to purchase a like item from a China based competitor and received it in 7 days. I’m thinking you guys need to revisit your processes and attempt to tighten the service the customer receives to keep selling online. I like many customers are happy to pay a higher price for product supplied within Australia but not if the extra price also comes with a significantly longer delivery time! My experience is that good companies go under not because of a major event rather they disappear one small issue at a time. Sorry to have share negative news.”
Good afternoon, Justin
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
. I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good afternoon
We do apologize for this error that were made with your order. We strive to provide the best possible service, but unfortunately, on this occasion, we did not meet your expectations
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
