“Of the 4 magnets we purchased 2 have shattered during general handling prior to install . We have not opened other 2 as would not install such a poor product.
Please contact me to discuss refund
Regards
Jeff Beaton”
Good morning, Jeff
Thank you for taking the time to place this review.
We are sorry that you the product did not meet your expectation. We would like to offer our sincere apologies and apologize for any inconvenience.
I will send you an email from cs@keelerhardware.com.au with regards to our refund procedure.
Kind Regards
Helga Hilton
Customer Service Manager
“Jonathan Angelakos at Keeler provided great in-store assistance helping me work out suitable options for slightly complicated door handle retrofitting in place of old door knobs. He went the extra mile to check latch measurements, finish options, which likely saved me unnecessary extra locksmith callouts with initial door handles I had picked out and already paid for. The refund process for the latter was also trouble-free. Highly recommend Keeler in-store staff at Willoughby.”
“It's ironic that Keeler is asking for a review. I am still waiting for both the overdue order I made, and a reply to my message on Monday. They're only indoor sliders so I suppose I can move into the house without them. If Keeler doesn't intend to fill the order they could at least offer the money back.
By the way my name is John not Ross.”
Good morning, John
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
I have also contacted the relevant concerned departments to bring this to their attention. I will look into this and send you an email with regards to the outstanding items.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“We have recently placed 2 separate orders through Keeler Hardware. Customer service has been great, shipping has been quick and we are so happy with the products purchased. We will definitely be purchasing further items through this business when needed. Thank you.”
“MAKE IT 6 STARS I had a small problem due to confusion over an order I placed. I expected not to be able to return the order, or at least to perhaps have a bit of an argument. I did not approach the discussion with any aggro. The response to my problem was wrm, friendly and helpful: I still feel good about the experiance. Sometime later I returned with a query; once again I was attended to with warm politeness and efficient service. Normally I don't respond to requests for a 'review', however I am delighted to be able to give this positive feedback. Well done Keeler team. Allan.”
“I purchased a panic bolt fitting from Keeler and could not be happier with the quality of the device and the prompt service from Keeler. I will definitely be a return customer.”
“Thank you keeler for the delivery of the kidde key cabinet.
Did not know that item was delivered.
Would like notification of when item is being shipped. Thank you. Regards Ross.”
