“very happy with easy online sercive an fast delivery apart from australian post delivering it to the wrong school im very happy locking forward doing buiness again thank you”
“Great in person service - love their Willoughby store. They're extremely helpful and knowledgable in person.
Have had some difficulty ordering online with the team. Firstly, the confirmation emails don't come through after purchase. When I followed them up via phone and email, the team highlighted that they would check with the supplier but I did not recieve email confirmation on the result. I had to phone up again and again to determine the status of the order even though they have an accounts function on their website.
For best service and to recieve your items (particularly for smaller purchase orders) I would recommend visiting Keelers in person.”
Good morning
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Very happy with all our dealings with Keeler, from online purchases, delivery and also returning goods that were different in colour to what we were hoping. Credit done very quickly, not questioning back and forth to get our refund.”
“I've ordered online from Keeler Hardware on 3 separate occasions now, both times were fast, trouble-free experiences, good products and as advertised.”
“Not the least bit interested in customer care. My interaction with the company resulted in the most perfunctory responses indicating a could not care less attitude.”
Good morning Steven
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
If there is anything that we can do, please do not hesitate to let us know.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
