“I needed to secure a generator shed and not have the locks too conspicuous when I came across the Keller Hardware website where I found the perfect locks that are small but strong. Keeler Hardware's service is outstanding and the description of their product with all the dimensions relating to my purchase made it easy to choose the correct items. These locks arrived before the advised date.”
“You guys are dreadful since the change of ownership. I will now only shop with Restorations Online. You take payment for everything and then slowly reveal that items are not in stock or have been discontinued. Keeler Hardware used to be a premium hardware store brand on the Lower North Shore. It's now like some back-alley seconds store or characterless online store experience. What a shame. A case study in how to kill a great brand!”
Good morning
We are sorry you did not receive your items as promptly as you expected.
I had a look into this for you and I also checked with the relevant staff members, and they have advised me that that we did send an email to you to advise of the delay of 2 items and we did receive an email from yourself to adv. that you were happy to wait.
If this has changed please reply back to the email so that we can process a refund for these two items.
Kind regards
Helga Hilton
Customer Service Manager
“Excellent customer service... contacted me by email and phone to confirm delivery charges on 3m long door rail. Transaction went smoothly and product arrived safely.”
