“I ordered a bottle of Seedlip Spice 94. The website charged me without me realising it had been finalised so I reordered.
I emailed immediately to advise of the double order. I received the order twice though both bottles were posted in the one box. When I called the next day the customer service person offered to refund the second postage that had been charged. No mention of the extra $50 I'd spent or how to return the extra bottle.
Not happy. Shouldn't the system be able to identify if orders double up?”
“The service at Kent Street Cellars is second to none! Adam, is always able to help and if there is ever a time where something isn't available (which is rare) he can always make a suggestion of something similar or even better.”
“This is the second item I have bought from Kent Street Cellars, and I’m very pleased with the wonderful service.
Both items arrived promptly and I was kept informed during the delivery process.
I would highly recommend Kent Street Cellars,
they provide a faultless buying experience.”
“Your variety of products available is good but the delivery is not up to standard. I had requested it to be delivered "Under security gate (under cover)" but the courier often puts it in the mail box where the bottles can be broken or left in the sun for too long”
“Exceptional Price point got my attention. The service and delivery that followed were exceptional. Some of the quickest service experienced, (and into the country to boot) and even using the national postal service.
An exceptional experience that surprised the 'dickens' out of me. Well done you good thing!!!!”
