Bonjour Nabil,
Merci beaucoup pour votre confiance.
J'ai vérifié la commande une seconde fois et malheureusement, j'ai pris la décision de ne pas expédier et de rembourser la commande. Le café commandé a une date d'expiration à la fin de ce mois et nous n'avons pas de stock plus frais.
Merci pour votre compréhension.
Bien cordialement,
Hermen van Wifferen
“I ordered the first time in your shop and it will be the last time.
And I will also explain you why.
It was my fault.
I ordered the Keto sticks and didn´t recognize that I will pay over 10€ for transportation.
I was shocked, but found no easy way to cancel my order.
Also a reason that I will not order again.
As I am convinced by your measuring device, I will continue to use it, but will definitely not order from you again.
I don't know why the shipping is so expensive, but it is absolutely exaggerated.
As I said, that is my fault, because I didn´t checked before how expensive this is.
But I get this sticks also at Amazon or some other webshops for much less.
I wanted to write this review directly to you, but the email was rejected.
In your email asking for a review, you even write that I should contact you if I'm not satisfied. But you make it very difficult to contact you, because I also wanted to write this review directly to you, but the email was rejected because I replied to the request.
No reply email address.
It's just too complicated for me to get in touch with you.”
Hi anonymous,
Unfortunately you weren't able to reach us via the contact form on our website. We indeed use a noreply for al automatic mails, but it should say that we can be reached via our contact form.
https://ketofitshop.com/pages/contact
There must have been a technical issue that we were not aware of as a 5 star shopping experience is what we would like to give to people. And service is definately a part of it
To ensure the sustainability of our service, we find it necessary to introduce a minimal handling fee of €10 for orders below the value of €45,-. This will be added to the Standard shipping costs. We could have chosen for minimal order value, but that means that ordering under €45 is not even possible. This is in our opinion, not a service at all.
I am convinced we can make your experience a 5 star, but I fully understand if you like to keep ordering from Amazon.
“Das Ketone Messgerät funktioniert einwandfrei. Da es in der Erstanwendung etwas kompliziert ist, habe ich mich über das anschauliche Einführungsvideo von Go-Keto gefreut, das ich auf Youtube gefunden habe. Die Stevia-Erythrit Mischung ist erstaunlich süß und schmeckt angenehm und an den Geschmack des MCT Cappuchinos gewöhne ich mich hoffentlich noch ;D werde es morgen mal mit etwas Sahne probieren”
“Wow, het door mij bestelde zout kwam de dag erna al binnen, zo snel nog niet meegemaakt! En ook perfect verpakt, dus alles was intact, wat heel fijn is, want de helft ervan is een cadeautje voor een vriend (die boer is) die nog steeds dat fabriekszout eet. Nu heb ik het lekkerste zout van de wereld voor hem!”
“I received an already used product which has scratches, it is unacceptable, if you do not intend to resolve the problem, I will post a lot of messages on the internet!”
“Where can I choose Dutch? You were able to setup a Dutch sales page but review in Dutch is not important? You have even an informal German option besides normal German.
The manual is extremely long with small letters and not in my language. It was useless. Lots of text and other papers as secondary information , but a simple instruction was not available.
The sampling of blood is very difficult. Errors all the time. Sometimes it did give a result.
I would not recommend the keto glucose meter from the ketofitshop”
“J'ai commandé le Go keto analyse de glycémie et de cétone avec des bandelettes (relativement chère). Ne fonctionne 1 fois sur 10, soit l'appareil dysfonctionne, soit c'est les bandelettes. Je vais essayé de renvoyer car 94 euros de gaspillé !”
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