Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 2,967 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 2,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an Alan ardiff mini butterfly chain and pendant unfortunately chain rusty and tarnished not the standard I would expect”

Helpful Report

Posted 2 weeks ago

Hi Cecilia, Thank you for your feedback. We sincerely apologize for the condition of the chain and pendant you received. It’s important to us to maintain high standards for our products, and we regret that we fell short in this instance. Your comments are invaluable as we strive to improve our quality control. If you would like to discuss this further, please don't hesitate to reach out to us. Best wishes, Kilkenny Design Team!

Posted 2 weeks ago

“To shop personally in Kilkenny shop is a pleasure, beautiful store, lovely stock onlii ok be for me was a nightmare. Wrong information given by telephonist was the start of it . I’d never shop online again”

Helpful Report

Posted 4 weeks ago

Hi Pat, Thank you for your feedback. We’re delighted to hear you enjoyed shopping in our Kilkenny store, but we're genuinely sorry to learn about your experience with our online service. It’s disappointing to know that you received incorrect information, and we understand how that can be frustrating. I can see my colleague has looked after you on this however if you wish to discuss further please email info@kilkennygroup.com Best regards, Kilkenny Design Team!

Posted 4 weeks ago

“Items were not correct size. Size 10 was like a 14”

Helpful Report

Posted 1 month ago

Hi Marian, Thank you for your review. We're sorry to hear that the size of the item you received did not meet your expectations. The item ordered by yourself was in a 12 so this may have been why it seemed larger to you if you had thought it was ordered in a size 10. Please feel free to reach out to our customer service team at info@kilkennygroup.com for assistance. We're here to help. Best regards, Kilkenny Design Team!

Posted 1 month ago

“Product is fine. But when delivery and associated cost amount to 1 Euro less than the purchased item cost (54 Euro purchase) why would bother to be a customer moving forward.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We're sorry to hear that you found the customs charges to be unreasonably high compared to your purchase. We understand how important value is to our customers, and we appreciate your feedback on this matter. Canada have a low Customs threshold for items arriving in to the country. If there are any specific concerns or suggestions you’d like to share with us, please feel free to reach out to info@kilkennygroup.com. We're here to listen and help where we can. Best regards, Kilkenny Design Team!

Posted 1 month ago

“One of the mugs I ordered was broken when it arrived. I emailed to let you know and have not heard back. That was a month ago”

Helpful Report

Posted 1 month ago

Hi Mary, Thank you for sharing your experience. We're truly sorry to hear that one of the mugs arrived broken, That’s certainly not the level of service we aim to provide. I can see a reply was sent asking for images to you, can you please check your spam folder. We appreciate your understanding and hope to resolve this for you soon. Best regards, Kilkenny Design Team!

Posted 1 month ago

“My parcel never arrived ( via GLS delivery) After much frustration with GLS service I Eventually got lovely Kilkenny Design assistant ( cork office?) thru your helpline - who sent a substitute parcel asap. But it did take almost 3 weeks in total Totally missed the birthday for which the gift was bought.”

Helpful Report

Posted 2 months ago

Hi Bríd, Thank you for taking the time to share your experience. We're very sorry to hear that your parcel did not arrive in time for the special occasion. We understand how frustrating this situation must have been, especially when you were counting on it for a birthday gift. While we're glad to hear that our team was able to assist you with a substitute parcel, we completely understand that the delays were disappointing. Your feedback regarding the delivery service is important to us, and we will certainly address it to ensure improvements moving forward. We hope you'll consider giving us another chance in the future. Best wishes, Kilkenny Design Team!

Posted 1 month ago

“I wasn´t advised when the items arrived to Malaga, I Had to ask Kilkenny desing where the items were. The bags I bought are beautifulls. Thanks a lot”

Helpful Report

Posted 2 months ago

Hi Ana, Thank you for sharing your thoughts with us. We apologize for the lack of communication regarding the arrival of your items in Malaga. We understand how important it is to stay updated during the delivery process. We're thrilled to hear that you love the bags! Your feedback is invaluable and will help us improve our service moving forward. Thank you for your understanding. Best wishes, Kilkenny Design Team

Posted 2 months ago

“Order took three weeks to deliver and was in a shocking state when it arrived. Luckily item was not damaged. The packaging item came in was very disappointing, however I assume this is down to the brand and not the store.”

Helpful Report

Posted 2 months ago

Hi Orla, Thank you for your feedback. We're truly sorry to hear about the delay in your order and the condition it arrived in. We understand how disappointing it can be when expectations around packaging and presentation aren't met. Your comments are valuable to us, and we will take them into consideration as we strive to improve our packaging standards in the future. We appreciate your understanding and hope to provide you with a better experience next time. Best regards, Kilkenny Design Team

Posted 2 months ago

“Nice shop in Dublin. Gave us a free $20 off coupon to use when we got home to the U.S. Subsequently tried it online and it did not work.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review and for sharing your experience with us. We're glad to hear you enjoyed your visit to our shop, but we're sorry to learn that the coupon didn't work for you online. We understand how disappointing that can be, and we appreciate your feedback as we continuously strive to improve our services. If you have any further questions or need assistance, please don’t hesitate to reach out to us at info@kilkennygroup.com. We hope to serve you better in the future! Best regards, Kilkenny Design Team

Posted 3 months ago

“Gift cards that were to be included in two gifts- one was pasted on the outside shipping carton and the other was just crumpled up and tossed into the bottom of the shipping box- you must have some very happy workers!”

Helpful Report

Posted 5 months ago

“I really like the shop but had a very disappointing experience when purchasing earrings online - initially there were no earrings in the box. I contacted Kilkenny and they promptly posted a pair - these were not as described online and one was broken. Kilkenny then posted the pair that I had ordered. I usually am a fan but found this so strange that it took three deliveries to get the correct order.”

Helpful Report

Posted 6 months ago

“Bought a hat for my friends birthday and there was a very bad smell from it ..I had to return it at Liffey valley store ..the girls were very nice”

Helpful Report

Posted 7 months ago

Hi Kate, Thank you for taking the time to provide us with your feedback regarding your recent experience at Kilkenny Design. We truly appreciate your honesty and value your input. Rest assured, we take this matter seriously and will investigate it thoroughly to prevent any recurrence in the future. We're glad to hear that the staff at our Liffey Valley store were able to assist you and were kind throughout the return process. Thank you once again for bringing this matter to our attention. Kilkenny Design Team

Posted 7 months ago

“The ad for top was misleading as had polo underneath which seemed to b attached to garment but as not I am returning it”

Helpful Report

Posted 7 months ago

Hi Catherine, Thank you so much for taking the time to share your feedback with us regarding your experience at Kilkenny Design. We sincerely apologize for any inconvenience or disappointment this may have caused you. The ad did not detail that the polo was included however I apologise for the confusion with the image, this was how the model was styled. This also is there to give ideas of how to style the top. Once again, we appreciate your feedback, and we apologize for any inconvenience caused. Best regards, Kilkenny Design Team

Posted 7 months ago

“US site did not have an accurate description of product. It described the item as a quilt, but what arrived is a duvet cover that requires a quilt to be inserted into it. Customer Service wasn’t helpful, just said, yeah it’s a quilt/duvet, obviously.”

Helpful Report

Posted 7 months ago

Hi there, Thank you so much for taking the time to share your feedback about your recent experience with Kilkenny Design. Firstly, please allow us to apologize for any inconvenience caused.This is described as a set on our website and therefore not a a quilt. I can see our team has advised of this and also assisted with the returns process. Thank you for choosing Kilkenny Design. Warm regards, Kilkenny Design Teaqm

Posted 7 months ago

“My problem with this order was not the products themselves but the shipping box packaging. The candles (in their own boxes) were wrapped in bubble wrap and they were fine. However, the shipping box was twice the depth of the amount of candles and there was no packing (paper, shredded paper, bubble wrap) to fill up the empty space. As a result, since the package was going internationally to Los Angeles and the box was half empty, it was smashed and sagging in from the weight of other packages in the shipping process. Some of the tape was opening up on the top, so it was a wonder that the actual candles weren't lost or falling out. Next time, fill the whole box up with something to keep it from caving in. I have never received a box where it wasn't filled up.”

Helpful Report

Posted 8 months ago

Hi Catherine, Thank you so much for taking the time to provide us with your feedback on your experience with Kilkenny Design. We sincerely apologize for the inconvenience caused by the shipping box packaging. We understand your concern about the package being half empty and not properly packed, jeopardizing the condition of the candles. Rest assured, we will review our packaging procedures and make necessary improvements to avoid any mishaps during shipping. Once again, we genuinely appreciate your feedback and apologize for any inconvenience caused. Best regards, Kilkenny Design Team

Posted 8 months ago

“Purchased lovely earrings online as a present. The plastic pouch they came in had marker pen drawn on it and really cheapened the whole product. Real shame as the earrings where lovely.”

Helpful Report

Posted 9 months ago

“Ordered orla kiely jars how ever when recieved them they were not the right colour in middle of wooden lids. When I called customerservice they check and said what was online what I thought I liked was incorrect. Very misleading need to get the description right. I kept them but wasn't what I wanted . Nothing was offered to me as a good will gesture so reluctant to order anything now. Disappointing.”

Helpful Report

Posted 9 months ago

“Issue with delivery of order.....had to contact An Post. Order took over a week to 10 days to arrive. Very disappointed as it was an engagement gift and recipients had returned to Australia”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to share your experience with us at Kilkenny Design. We sincerely appreciate your feedback and apologize for the issues you encountered regarding the delivery of your order. We understand how important it is for orders to arrive in a timely manner, especially when they are for such meaningful occasions like an engagement gift. We are truly sorry that your order took over a week to 10 days to arrive, causing disappointment and inconvenience for both you and the recipients. To address this concern and prevent any future occurrences, we would greatly appreciate it if you could provide us with more information about your order and the delivery process. Specifically, we would like to know if you had any difficulties contacting An Post and if there is anything we can do to assist you in resolving this matter. Our priority is to ensure that our customers have an exceptional shopping experience with us, and we deeply regret any inconvenience caused. Kilkenny Design Team!!

Posted 9 months ago

“The packaging on my parcel was extremely excessive. I had ordered a mug along with some jewellery. Obviously the mug needed to be protected but it was wrapped in layers and layers of bubble wrap, came in a huge box with lots of paper surrounding it. Otherwise the order came very promptly. The selection on the website is not as good in store.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to provide feedback on your recent experience with Kilkenny Design. We truly appreciate your input and value your opinion as we aim to continuously improve our services. We sincerely apologize for any inconvenience caused by the excessive packaging of your parcel. While we understand the need to protect fragile items like mugs, we apologize if it was wrapped in an excessive amount of bubble wrap and came in a larger-than-necessary box with excessive paper. We have noted your concern and will make sure to address this issue with our packaging team for future orders. Regarding the selection of products, we apologize if you found that the website's range did not fully match what is available in-store. We always strive to provide a diverse range of products both online and in our physical locations, but we understand that there may be discrepancies. Your satisfaction is important to us, and we want to ensure that we meet your expectations. To that end, we would greatly appreciate it if you could share any suggestions on how we can make things better for you. We are committed to making the necessary improvements, and we hope to have the opportunity to serve you better in the future. Kilkenny Design Team!!

Posted 9 months ago

“Paid premium for express shipping however package was shipped via regular postage. Price of some of the items purchased went on sale within 2 hours of my purchase. I was told the sale price would be honored but it was not.”

Helpful Report

Posted 10 months ago

Hi Louise, I hope you are well. I have taken a look into this and I can see you were in contact with my colleague who refunded you the difference at the time. If you have any further queries please contact info@kilkennygroup.com. Thanks Kilkenny Design Team

Posted 10 months ago

Kilkenny Design is rated 4.5 based on 2,967 reviews