KILLSTAR Reviews

Name: KILLSTAR
Rating: 2.45

2.5 Rating 158 Reviews

34 %

of reviewers recommend KILLSTAR

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Metrics

2.5

Based on 158 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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KILLSTAR 1 star review on 2nd April 2024

Edith

KILLSTAR 1 star review on 21st March 2024

NEKOMAN Mr Horror Business

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality for the price, good fit, one of my fav brands.”

Helpful Report

Posted 4 years ago

“Appalling customer service. Paid nearly £10 for next day delivery and it’s 3 days since and still haven’t received it, raised it with the complaints and they send me the faqs as a response. Checked the tracking, due tomorrow. So I have paid almost £10 for standard delivery in the UK. Used to love this brand but recently they’ve become absolutely shoddy with quality and everything. Don’t think I’ll be buying from them ever again. 👎🏼 Don’t recommend!”

Helpful Report

Posted 4 years ago

“The Plus Size department is wayyyy off on sizing. Most items are cut really small. I ordered an outfit for Halloween and only one of the pieces I ordered fit well. The rest of the stuff was too small. So I will give them to a friend. I am really disappointed andcI will order my stuff from Torrid from now on. Killstar should be renamed Killjoy!!😡”

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Posted 4 years ago

“Send out faulty goods and won’t do anything about it. Stuck with a broken item that I had to Chuck away. Won’t be buying from them ever again. Worst customer service and cheaply made items.”

Helpful Report

Posted 4 years ago

“Shipping took 4 days. Since many years quality became really poor. 2 pairs of earrings were broken but customer service send me another one in the same day that ill write to them. Overall its Way too expensive for the Price. Before it became a mainstream goth cheap brand it was really awesome but Not gonna order anymore.”

Helpful Report

Posted 4 years ago

“I ordered size 7. They said US 7 but they fit more like a 9. They were INSANELY bigger than my foot. There was no way in hell they were a 7. I tried to contact them and said there must be a mistake with the shoe and they wouldnt do anything about it and then just blatantly ignored me. In the photo I have a size 7 shoe on my left foot and the killstar shoe on my right.”

KILLSTAR 1 star review on 7th October 2020

Helpful Report

Posted 4 years ago

“Worst company ever dealing with. Never received 2 of my items and never been refunded. I guess I’m not the only one read reviews. Of this company.”

Helpful Report

Posted 4 years ago

“I ordered $230 worth of clothes from them. When I go to check out, I noticed everything was an xs, and there's no way I would fit in them. So I change them all to a large, double check before checking out, and order. Tell me why the website actually ordered all xs? (I'm not the first person I've heard of this happening to). So I get them, oblivious of that before I get them because thats never happened to me before, and everything is xs. So I send everything back, same day mind you, and request everything be changed to larges. This would have been August 12th. I hear nothing about my package being delivered, I email them to ask (because I lost my tracking info and explained that to them) and they basically said "well, we don't normally do this but yes your package is here", came off suuuuper bitchy. They also said "you'll recieve a notification when it ships". This is now August TWENTY SIXTH. I hear nothing. September 5th, I email them again, asking when itll be shipped. I hear nothing. I dm them on Instagram on the 7th, and suddenly I get an email saying that my order has been raised to be a priority. It was a $230 order. It should have already been priority. On the 9th, i recieve a dm back asking to explain more, and i do. I then get an email, also the 9th, that only one out of four things I sent back is being shipped back to me, no follow up email, no reason why. I then get another email titled "refund notification". Of course the email has zero explanation, and i recieve no follow up. The reason I ordered these clothes was so I could finally feel good about the way I look. I ordered outfits specifically. I already have a pair of black bellbottoms, and I dont wear them because I have nothing to wear them with. Which is why. I bought an outfit. Literally one single email asking me if I wanted to wait for them to be in stock (which was the issue I found out a week later) or be refunded would fix this issue. One. Email. Thats it. Now, im stuck with a pair of pants I can't wear, and literally nothing else. I never wanted a refund. I want the stuff I paid for that should have been ordered correctly and shipped correctly in the first place. Even if it was my fault they were xs, it had been pulling teeth for a month getting these people to do literally anything, and they can't even be courteous enough or less lazy and send me one email asking me what I want to do.”

Helpful Report

Posted 4 years ago

“I waited a month to get an item. They created a label but no updates for two weeks. I figure the pandemic made the shipping take a month but it was actually because they hadn’t shipped it. I got the item had it for a week and it broke. They said because it didn’t ship broken it was my fault and they would do nothing. $50CAD wasted on a company that doesn’t stand behind its products”

Helpful Report

Posted 4 years ago

“Glad they carry plus size but the 4x distress top fits like a 2/3x and it took 57 days to deliver. The relaxed t-shirt fits nicely as a regular t-shirt. Love the styles but 2 t-shirts for $100 Canadian and I can only wear 1. Plus a veryyyy long shipping time. 60 days and its considered lost. 57 is cutting it very close.”

KILLSTAR 3 star review on 24th September 2020

Helpful Report

Posted 4 years ago

“I will never buy from them again. The quality has gone down hill and shipping takes forever or items never arrive.”

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Posted 4 years ago

“I never received my package. They delete all the comments off of their social media pages warning other customers and they refuse to email me back or reply.”

Helpful Report

Posted 4 years ago

“Beyond frustrated. I spent $130CAD on a pair of boots from Killstar, 6 weeks later I still have not received them. I reached out to DHL who told me that Killstar had made a shipping label, but not shipped the item. When I reached out to Killstar (for the third time, as my first two emails were ignored), I was told (and only after threatening to open a dispute with paypal did they reply, btw) the item HAD been shipped by DHL, in spite of the tracking information still being the same as it was, with no updates past initial creation of the label. The company told me they would "Investigate this matter with DHL and then get back to me personally", which they did not. In fact, they've stopped responding to my emails altogether, and I've had to reach out to DHL yet again on the matter. This was my first time shopping with Killstar, and it will now be my last. Would not recommend them even a little bit if this is how they treat their Canadian customers.”

Helpful Report

Posted 4 years ago

“Sent items back never got a refund. I will never order from them again. Awful company”

Helpful Report

Posted 4 years ago

“I've ordered a handful of items from Killstar over the last few months, although from a third party Australian website called Berserk (if you're in Australia I highly recommend them). I have a t-shirt and a set of two pillowcases that are honestly really nice, decent quality. Killstar leather however...is a totally different story. I have two pairs of boots and two bags from Killstar, the Broom Rider boots and the Mosh Moto boots, as well as the Zamara backpack and Stardust backpack. They're always pretty to look at on first glance but not so much the second time around. Expect some scuffing on your boots if you order shoes from them and definitely some messy gluing where the sole/heel/platform is attached. It's pretty clear that they weren't made with a lot of care. Easily look like they could have been made by some knock off Chinese company, exploiting their workers on less than minimum wage. But the real issue of course, really is the leather. You can tell just by looking at it, that it's very cheap and poor quality. When I put my Broom Rider boots up against my $30 Kmart boots of a similar style, it becomes even more obvious. The texture and quality is similar, although the Kmart boots leather actually happens to be much thicker and less likely to crease/fall apart. The leather on the bags are pretty much the exact same situation. Poor quality. Very far from 'Luxury' as Killstar likes to call themselves. I have a leather proofing polish that can be used on vegan leather and I have used it on all the boots I've had over the last few years, which is a fair amount. After application, you're supposed to give the boots in the sun (although not direct) for a few days until the polish fully absorbs. This helps waterproof the boot as well as soften the leather to prevent cracking, splitting and peeling. The polish works just fine on all my store-bought boots that were $50 max as well as my $170+ Demonia boots and $120+ Koi Footwear boots. However, not my Killstar boots. The polish didn't absorb even after weeks. I remember a time when Killstar used to be my favourite brand. What a shock that this was before I'd actually bought anything from them. So, suffice it to say, I'm unlikely to buy any leather products from them again, although I'm not overly likely to buy clothing from them either as their sizing charts are an absolute joke. All in all, Killstar usually just isn't worth the money you pay.”

Helpful Report

Posted 4 years ago

“In my own experience, Killstar is a great brand! I love the originality in their clothing items, although shipping can be a hassle sometimes. Items are a little too expensive, but overall it's great.”

Helpful Report

Posted 4 years ago

“Fast shipping and fast delivery, which I thought was cool, until I saw the TINY BOX that was delivered. I ordered the never trust the living handbag, and the wallet to match, on top of a cup. I thought wow that’s a tiny box for a huge bag. Opened it up and was disappointed when the only items were the wallet and the cup. The email said all items were shipped. In the envelope for the shipping label / receipt. The bag was highlighted, with no say of anything. No bag and it was highlighted. They didn’t email me saying why, didn’t have it in the box. I emailed them almost 3 days ago and they are taking forever to reply. I just want answers or my money back.”

Helpful Report

Posted 4 years ago

“I'm suprised that there's so many bad reviews to be honest.. Killstar is pretty awesome. I've been buying from here for years now. Sometimes they miss a item or give you the wrong one but mistakes happen....Really good quality clothing. I've only ever bought one shirt that got a rip in it. Everything else i have and i have a lot! Is still all in great shape.”

Helpful Report

Posted 4 years ago

“Absolutely rubbish quality. Never again. Guys, if you want nice and good quality rock/matal style clothing buy them at EPM for example. Quite expensive stuff but for years.”

Helpful Report

Posted 4 years ago

“First time ordering their shipping times is absolutely horrible I got a tracking number and the usps is still waiting to recieve the package on a second order they havent even fulfilled it yet and it's been days many days will not buy here again”

Helpful Report

Posted 4 years ago

KILLSTAR is rated 2.5 based on 158 reviews