KILLSTAR Reviews

Name: KILLSTAR
Rating: 2.42

2.4 Rating 161 Reviews

34 %

of reviewers recommend KILLSTAR

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Metrics

2.4

Based on 161 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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KILLSTAR 1 star review on 2nd April 2024

Edith

KILLSTAR 1 star review on 21st March 2024

NEKOMAN Mr Horror Business

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some items for the first and last time at Killstar. It took more than two months for me to get a partial refund for the goods that never arrived. They supposedly sent the parcel out and after several inquiries informed me that the parcel has been returned to them because I supposedly didn't pick it up at the post office. Local post always issues at least two delivery notices and then keeps the parcel for a month before sending it back even for cheap Ebay stuff. Never received a single notification. Contacted the post office and no parcel with the particular tracking number ever was registered in my country. Then they asked to pay for shipping to resend the goods. No thanks. At least I paid via Paypal and got money for the goods minus shipping. Customer service is terrible, not to mention the condescending tone in which some of the emails were written. Wasted a lot of time to get refunded. NEVER shopping there again!”

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Posted 6 years ago

“This is a garbage company I spent $65 on a sweater that was nothing more than a ball of yarn. There's no way you can wash it, it will disintegrate. When I asked for a return label they refused so don't think you can safely order their trash they will not guarantee it”

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Posted 6 years ago

“I ordered for the first time stupidly spent a lot of money the coat is faulty really flimsy zip and now customer service won’t respond I am heartbroken why did I put my trust in this site”

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Posted 6 years ago

“TERRIBLR customer service”

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Posted 6 years ago

“Terrible customer service. Due to an error in the sizing chart on the website, the shirt that I ordered was way too big. The measurements of size XXL of the sizing chart on the site matches the size XS of the specific shirt that I ordered. Their excuse was that the shirt is a 'relaxed fit'. A difference of 5 sizes is not a 'relaxed fit', but just WAY too big. Killstar refuses to admit their mistakes and refund the return shipping costs.”

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Posted 6 years ago

“I bought a backpack 2 weeks ago... the clip broke the first time I wore it. The bag was also missing 2 important metal rings to clip the straps on towards the bottom. When I first assembled the bag, this seemed odd, but I trusted this was part of the design and fit the clips through the leather openings. After contacting the company for a replacement strap, I reviewed the online photos and realized the rings were missing, a very stylish and functional component. Unfortunely, although I was within the 14 day exchange window, they would not replace the incomplete bag with one that had all the working parts because the bag was "not in it's original condition" because I had attached the straps through the leather holes, not knowing the rings were missing. They sent a new strap and issued a gift card for less than $20 which is a nice gesture but not helpful seeing the bag cost $79. Cute, yes. Quality...lacking. Killstar has lost my business, I do NOT reccomend their product. Buyer beware :(”

Helpful Report

Posted 6 years ago

“Don’t do it to yourself. I came here and read reviews first also and I thought “there’s enough good to outweight the bad, it won’t happen to me”. It will. I ordered in April the first time. Everything was fine. Prints on the dressss I got were stuck together on arrival, but they were big enough to gently pull apart and be fine. This is important later in the story. So keep it in mind. I order early May again. Both items I receive are WAY off size chart. One men’s item and one women’s. It sucks, but I figured “it’s fine. I’ll exchange for something else, sucks I’ll be out shipping”. For clarity both items were clearance. So any difference I was getting back in store credit. I send them back $10 to ship. My total original order with S&H was $55. A few days later I see my items have been delivered and I just email to check in and make sure they made it there safe. Yes I know the policy is 7-10 on exchange processing. But “Princess” is rude and jumps back at me with the policy and they’ll hear from me when it’s done. Yea; thanks just making sure the post office was bothered to do their job. I hear back a few days later that my exchanges are on the way. Original order minus S&H was $48, they cover S&H on exchanges in the US total cost of items I got $44 (these are all invoice numbers btw), I got a $1.50 gift card. Who does their math? I’m not sure. But I don’t argue, I got my clothes. Except the dress I got Spooky Haunting, was again stuck together in many places only this time the print is small and delicate and you can’t pull them apart without damaging the print. And I tried everything. Cold water, warm water, giving it a minute in the dryer to warm them all up. Nothing. I ended up with mangled print all over the dress. Missing pieces of print and complete mess. I email; they ask for pictures. I send many. I get back “if you don’t want to send it back (NO! It will be another $10!!) then we can give you store credit which is normally 20%. So it would be $4.80, but I can do $6.50. Let me know.” $6.50...for a $24 dress that is a complete mess because of a manufacturing problem. Gee, I’d say they probably need the money far worse than us. I’ve spent over $200 this month on clothes with them from the US and UK site my purchase from the UK site last week is my last. I have asked them to delete my account including my wishlist with over 15 items I intended to buy. Do yourself the favor: don’t give them your money. You’ll get treated to their “customer service” experience.”

Helpful Report

Posted 6 years ago

“This was the worst online shopping experience I have ever experienced. This problem went on for over 2 months, and ended unsatisfactorily. I ordered a bag in late November as a Christmas gift. All was fine, until 2 weeks passed and I tracked my delivery and saw that the package had been sitting in the delivery office for a few days. I called Royal Mail, who was sending the package, and they aid they had attempted delivery, and that it had been delivered to a different address. I have no idea why this was. At this time, I was told there was nothing i could do. I told Killstar about this and did not get a response until i messaged a second time. They opened an investigation. To cut a long story short, i did not receive any more emails from Killstar until January. They said the delivery had failed and the package was returned to them. They also said that they would delivery the package. A week passed and still nothing. I had to message them three time to get a response, and was asked to pay the delivery fee again. I thought this was ridiculous. This had been going on for two months, for no fault of my own, and i was expected to pay for delivery again, when it wasn't delivered the first time? Frustrated, i asked that Royal Mail or Killstar pay for the delivery, or simply give me a refund as this was unacceptable. As is clearly a routine now, i got no response. It wasn't until this morning that i got a receipt for a refund. But, this was only for the bag i tried to purchase. They did not refund me the cost of the original delivery. So, here we are. Nearly three months since i first ordered it, no bag, less money. Thanks but no thanks Killstar. Never again. TLDR: Unresponsive, unfair, unhelpful, unsympathetic and charged me for nothing but wasted time.”

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Posted 7 years ago

“Not keen at all to give cash refund if you are eligible for one! Here's their official contact number for anyone who needs to complain 0141 647 2007”

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Posted 7 years ago

“States on their website you can get full refund if you return items within 14 days unused, then refuse to give you refund and only give you store credit. What a scam”

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Posted 7 years ago

KILLSTAR is rated 2.4 based on 161 reviews