KILLSTAR Reviews

Name: KILLSTAR
Rating: 2.46

2.5 Rating 154 Reviews

34 %

of reviewers recommend KILLSTAR

Company Reviews

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Metrics

2.5

Based on 154 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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KILLSTAR 1 star review on 2nd April 2024

Edith

KILLSTAR 1 star review on 21st March 2024

NEKOMAN Mr Horror Business

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the worst online shopping experience I have ever experienced. This problem went on for over 2 months, and ended unsatisfactorily. I ordered a bag in late November as a Christmas gift. All was fine, until 2 weeks passed and I tracked my delivery and saw that the package had been sitting in the delivery office for a few days. I called Royal Mail, who was sending the package, and they aid they had attempted delivery, and that it had been delivered to a different address. I have no idea why this was. At this time, I was told there was nothing i could do. I told Killstar about this and did not get a response until i messaged a second time. They opened an investigation. To cut a long story short, i did not receive any more emails from Killstar until January. They said the delivery had failed and the package was returned to them. They also said that they would delivery the package. A week passed and still nothing. I had to message them three time to get a response, and was asked to pay the delivery fee again. I thought this was ridiculous. This had been going on for two months, for no fault of my own, and i was expected to pay for delivery again, when it wasn't delivered the first time? Frustrated, i asked that Royal Mail or Killstar pay for the delivery, or simply give me a refund as this was unacceptable. As is clearly a routine now, i got no response. It wasn't until this morning that i got a receipt for a refund. But, this was only for the bag i tried to purchase. They did not refund me the cost of the original delivery. So, here we are. Nearly three months since i first ordered it, no bag, less money. Thanks but no thanks Killstar. Never again. TLDR: Unresponsive, unfair, unhelpful, unsympathetic and charged me for nothing but wasted time.”

Helpful Report

Posted 6 years ago

“their goods are very good quality and are unique designs not available on the high street. they have regular discount days and flash sales and give points for purchases which you can save to get discounts on your future purchases”

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Posted 6 years ago

“Great clothes, boots, trainers, jackets, jumpers & cutomer Care - definitely alternative style and cool AF”

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Posted 6 years ago

“Not keen at all to give cash refund if you are eligible for one! Here's their official contact number for anyone who needs to complain 0141 647 2007”

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Posted 6 years ago

“Great!! Love the products and the quality. Amazing site”

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Posted 6 years ago

“States on their website you can get full refund if you return items within 14 days unused, then refuse to give you refund and only give you store credit. What a scam”

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Posted 6 years ago

“The package arrived quickly, the items were in wonderful condition and even the packaging was beautiful.”

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Posted 7 years ago

“Swift postage, excellent quality. But could have a better customer service team, returns are a nightmare to deal with.”

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Posted 7 years ago

“Fantastic selection of clothes that are a little different to what you can get on the high street. They are lovely clothes that wash and wash well. I always order from Killstar for my son as he wears this type of clothing. I'm always very pleased with my purchases so would recommend to anyone who wants something a little different.”

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Posted 7 years ago

“Items are good for their price. Clothes fit good and the size are correct. Love their new ideas and styles”

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Posted 7 years ago

“Love everything about killstar! I want it all!”

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Posted 7 years ago

“The order was quickly processed and it's beaitiful' Thank you”

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Posted 7 years ago

“Brilliant designs. Lovely staff. Fast shipping”

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Posted 7 years ago

“Brilliant designs. Lovely staff. Fast shipping”

Helpful Report

Posted 7 years ago

KILLSTAR is rated 2.5 based on 154 reviews