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Kingdom Appliances Reviews

4.8 Rating 1,337 Reviews
96 %
of reviewers recommend Kingdom Appliances
Company Reviews Metrics Info
4.8
Based on 1,337 reviews
Shipping & Delivery
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Kingdom Appliances Reviews

About Kingdom Appliances:

Kingdom Appliances have been successfully trading since 1991 and have proudly established themselves as one of the UK's leading suppliers of discounted and 'Graded' kitchen appliances. They specialise in the Electrolux group of brands which include AEG, Electrolux and Zanussi.

Visit Website

Phone:

01217080865

Email:

Sales@kingdomappliances.co.uk

Location:

Kingdom Appliances, 109 Amington Road, Yardley
Birmingham
B25 8EP

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M Williams
Verified Buyer
“Delivered damaged, had to fight to get refund and collection.”
Helpful Report
Posted 8 years ago
S Boyne
Verified Buyer
“Really bad showing old stock of 5 + years took our money waited over a week for delivery and only realised it wasn't going to arrive when rang to find where our order was very very poor!”
Helpful Report
Posted 9 years ago
Age of the appliance should give you a clue to its availability or lack of rather. If you bothered to check your emails you would have known we reversed the transaction straight away as well as explaining why this occurred i.e. a system error. Rather poor on your part.
Posted 9 years ago
C Hurlow
Verified Reviewer
“Was considering ordering from Kingdom Appliances but following from appalling customer service using their online chat function I didn't bother. They didn't seem interested in actually having my custom and were quite abrasive and confrontational. If that's how they behave BEFORE I have handed any money over, I dread to think what they're like once they've actually received the order! e.g. when I asked them if they had any more detail on the "minor indendations" their response was "What more could be added...?". I could think of plenty such as location and number of indentations! I think Kingdom Appliances need to rethink their customer service staff! Appalling”
Helpful Report
Posted 9 years ago
How much more detail can be added to something with 'tiny indentations, hardly noticeable'. If they are tiny and hardly noticeable what significance does their location have(?) Talk about spitting dummies out. You can't please them all, even after trying to accommodate every request.
Posted 9 years ago
N Harbisher
Verified Buyer
“Item purchased was not as described, when pointed out to them they blamed me and was told should have inspected better. note: i inspected thoroughly the areas that were deemed faulted /repaired what, i didn't inspect was the areas they didn't mention. They are very naughty, only buy if you have a very large discount to cover expenses for the areas they don't tell you about Will I deal with them again? NO!”
Helpful Report
Posted 9 years ago
We instruct customers to check appliances over at the point of delivery to ensure they are as described. If this is not the case the case we ask for the appliance to be rejected and sent back with the driver. If you then LATER decide the item is not as described we cannot verify accountability. We have procedures in place for very good reasons. Only those do not follow set procedure like to deflect accountability and point fingers.
Posted 9 years ago
S Waterhouse
Verified Buyer
“We are having a lot of problems with the dishwasher, my husband says he thinks the door is not aligned properly and we think the interior is of poor quality. It isn't kingdom's service, more the dishwasher.”
Helpful Report
Posted 10 years ago
Please remember you are reviewing the service, NOT the product. Product reviews can be left in a separate section. If you're experiencing problems with your product please either contact us or the respective service centre to seek remedial help.
Posted 10 years ago
M Ashdown
Verified Buyer
“Delivery person was very unhelpful about placement of new unit, just dropped and left, even though I was very ill at the time.”
Helpful Report
Posted 10 years ago
We do make it clear in our terms and conditions that delivery is to the door of the building on ground level. We do not have liability cover to be in your property.
Posted 10 years ago
R Armitage
Verified Buyer
“I ordered a Zanussi oven from them that had been opened from its boxing but was claimed to be in new condition. Although Kingdom Appliances said they had the product available, delivery was to be up to 2 weeks since they only deliver weekly to London if there are several deliveries to be done. A day or so later they confirmed delivery would be in one week and they would need me to help the lone driver carry it. The day before they were due to deliver they phoned up to say they didn't have my oven any more and tried to sell me a different model which I did not want because it could not operate on a 13 amp plug. The salesperson tried to persuade me it could be used with a 13 amp plug (contrary to the manufacturers statement on it which I had read previously). I did not accept. They refunded my money promptly. The purchase would have saved me about £40 but dealing with them left a poor impression and I would not order from them again.”
Helpful Report
Posted 10 years ago
Mr Frederick
Verified Buyer
“i orderd a Brand new Zanussi dryer, which turned out to be graded. Kingdom reckoned they were going to give me a discount, which never materialised. Crap service.”
Helpful Report
Posted 10 years ago
Kingdom Appliances is rated 4.8 based on 1,337 reviews
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